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Health & Safety

ICMI Contact Center Expo will be organized in accordance with Informa’s AllSecure health and safety standard. As the world’s leading events’ organizer, Informa has developed a detailed set of enhanced measures to provide the highest levels of hygiene and safety at its events, providing everyone with reassurance and confidence they are participating in a safe and controlled environment. 

Placing your safety at the heart of our events 

When you join our event, you can expect to see that health and safety is a priority, and that a range of measures are in place to ensure everyone involved is able to enjoy a safe, hygienic, productive and high-quality organized event experience. 

All Informa events will be run according to official government and local authority guidance in the first instance, as well as any venue or location-specific regulations. In addition, all Informa events will follow the ten Informa AllSecure priority commitments. Wherever applicable and possible, our events will also apply the fuller range of standards and guidelines described in the Informa AllSecure guidebook


 Sheraton Dallas, our host hotel, is also committed the health and safety of its guests. Learn more.


Ten Priority Commitments at all Informa Events 

Post COVID-19, all Informa events will be run in accordance with the AllSecure standard, applying the full range of recommendations wherever applicable and possible, but with a commitment to ten key priorities:


Cleaning and Hygiene 



Enhanced Cleaning

ICMI's Contact Center Expo will undertake enhanced, deep cleaning before, during and after our events, working with venue partners to ensure the highest standards of hygiene and cleanliness. This includes continuous sanitization throughout the course of an event, with a focus on high-touch areas such as door handles, restrooms and food and beverage areas.


Personal Hygiene

ICMI's Contact Center Expo will provide additional hand washing facilities and hand sanitizing stations throughout the event space, encouraging all participants to regularly wash and disinfect their hands.

Non-Contact Registration

Low Contact Registration

ICMI's Contact Center Expo will employ a system that facilitates lower contact registration for participants, including the availability of online registration.


Physical Distancing

No Physical Contact

Personal Contact

ICMI's Contact Center Expo will promote alternative ways to greet business partners.  


Physical Distancing

ICMI's Contact Center Expo will maintain a density of participants in line with local authority regulations and venue or other relevant guidance. This will be managed through control measures such as pre-show communications to participants, extended registration hours to encourage registration during off-peak times, and creating additional spacing/aisles on the Expo floor to decrease density.

Food and Beverages

Food and Beverage Stations 

The ICMI Contact Center Expo team will work closely venue partners to employ the highest standard of food safety.


Detect and Protect


Personal Protective Equipment (PPE)


Participants and staff at all Informa events will be asked to use items of PPE in line with local government and health authority advice. This may include wearing a face covering and the use of gloves or face screens in certain roles.

First Aid

First Aid

ICMI's Contact Center Expo will have access to a qualified first aider and a separate quarantine area if possible. Participants will be asked not to attend if they are feeling unwell, and teams will follow local health authority guidance on detecting and managing anyone who displays symptoms of COVID-19.



ICMI's Contact Center Expo will follow relevant health authority guidance on screening participants.

Trace Contact

Trace and Contact

Should it be necessary, we will work with local authorities to trace and contact participants at our events, subject to local privacy regulations.