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Customer Service Week

ICMI's Contact Center Expo: A Digital Experience and Customer Service Week coincide this year. To help you and your team celebrate, we have several ways to enhance your Customer Service Week festivities. Download the toolkit, enter the Shoutout raffle, and so much more! What's even better? Register yourself and your team by September 10, 2021 and attend ICMI's Contact Center Expo: A Digital Experience for free! Take advantage of our actionable sessions, inspiring keynotes, a library of resources from the best companies in the industry, fun activities, and more!

Customer Service Toolkit

Customer Service Week Toolkit

Customer Service Week is an international celebration of the customer service community. This year, Customer Service Week takes place October 4 - 8, 2021. This toolkit offers 19 tips and ideas on how to celebrate the week compiled by, how to developing a customer service vision and implement training on a budget, how to win prizes from ICMI, and how boost professional development with ICMI’s Contact Center Expo: A Digital Experience that coincides with Customer Service Week.

Download the Customer Service Week Toolkit

Go Team!

Shoutout Your Team and Be Entered to Win Prizes

Submit your team/team members to our photo shoutouts program. The photos will be shared during ICMI’s Contact Center Expo: A Digital Experience. For every photo submission, you will be entered to win a $500 Visa gift card. Celebrate your team and share it with the contact center community.

Submit photos to: [email protected] by September 17, 2021. Include the name(s),company, and why you are proud of your team/team members.


Show Off Your Trivia Chops

ICMI’s Contact Center Expo: A Digital Experience offers several options to just have fun. Join our Kahoot! trivia challenge for a mood booster and for a chance to win prizes to share with your team. Register for the event (free until September 10, 2021) and add 'The Power of Service Happy Hour' to your agenda.

Win a 2022 Free Pass

Win a Full Conference Pass for 2022

We look forward to returning to live events in 2022. Register for the digital experience, join the live digital experience, and be entered to win a full 2022 conference pass.