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Customer Service Week

ICMI's Contact Center Expo: A Digital Experience and Customer Service Week coincide this year. To help you and your team celebrate, we have several ways to enhance your Customer Service Week festivities. Download the toolkit (with a special promo code inside), attend our customer service happy hour, and much more! What's even better? Bring your team and take advantage of our actionable sessions, inspiring keynotes, a library of resources from the best companies in the industry, fun activities, and more!

Customer Service Toolkit

Customer Service Week Toolkit

Customer Service Week is an international celebration of the customer service community. This year, Customer Service Week takes place October 4 - 8, 2021. This toolkit offers 19 tips and ideas on how to celebrate the week compiled by, how to develop a customer service vision and implement training on a budget, ways to win prizes from ICMI, and how boost professional development with ICMI’s Contact Center Expo: A Digital Experience that coincides with Customer Service Week. Plus, access a special promo code that you won't want to miss!

Download the Customer Service Week Toolkit


Show Off Your Trivia Chops

ICMI’s Contact Center Expo: A Digital Experience offers several options to just have fun. Join our Kahoot! trivia challenge for a mood booster and for a chance to win prizes to share with your team. Look for 'The Power of Service Happy Hour' to add to your agenda!

Win a 2022 Free Pass

Win a Full Conference Pass for 2022

We look forward to returning to live events in 2022. Register for the digital experience, join the live digital experience, and be entered to win a full 2022 conference pass.