Key Learning Tracks
Customize your experience! Mix and match sessions amongst the six learning tracks. You don't have to stick to just one track and you don't have to reserve your main sessions ahead of time. Attending with your team? Divide and conquer among various tracks. Then get together and share what you learned.
Sessions in this track will help identify the most meaningful, actionable, and strategic KPIs for your center and ensure that they’re used in ways that drive continuous improvement.
Sessions in this track will provide valuable strategies for successfully hiring and onboarding, as well as creating a positive culture that increases engagement and minimizes attrition.
Sessions in this track will help you develop strategies and implement tactics to overcome the hurdles and take your customer experience to the next level.
Sessions in this track focus not just on honing your own leadership skills but also on fostering leadership skills to ensure ongoing success.
Sessions in this track will highlight key success factors for centers small and large, including tips to get the recognition, respect, and funding your center needs.
Sessions in this track provide insights on maximizing the productivity of the people, processes, and technologies at your disposal. Learn critical insights and techniques into knowledge management, QA, workforce management, forecasting, and operational efficiency.