Learning Tracks

Boost Your Culture

Sessions in this topic area will focus on the key strategies related to team and people management in the contact center, covering best practices, philosophies, methodologies, and approaches that build strong cultures and help teams outperform and transform into high-functioning, successful teams.

Revolutionize the Customer Experience

Customer experience is more than just providing customer service; it’s about delivering service across all channels in a significant, meaningful, and intentional way.

Sponsored by SharpenCX Technologies

Elevate Your Strategy and Leadership

Sessions in this focus area will cover the fundamentals and the future for the contact center and customer experience.

Sponsored by SecureLogix

Maximize Productivity and Operations

Sessions in this focus area will address the concepts and best practices that promote process improvement and operational efficiency and effectiveness, all of which are critical to contact center optimization.

Sponsored by GigTel