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2019 Keynotes and Expo Hall Pass


Join Your Peers with a Complimentary
Expo Hall/Keynotes Pass

Can’t take part in the full conference? No worries. At least come explore the Expo Hall! All 1,500 attendees will be there for some ultra-accessible networking, and it'll be jam-packed with the most innovative industry solution providers. New contacts, new technologies, the latest contact center products and services—all at your fingertips.

With this special pass also comes access to all the keynote presentations! Inspiring, educational, and always entertaining, our keynotes will get you pumped to knock your customers’ socks off. And if that’s still not enough… you’re also invited to select peer networking receptions where you’ll enjoy a conversational environment and the chance to swap stories and best practices.

The pass is complimentary for end-users only.* Attend one day or all three.

Register Now

Note: Online registration for an Expo Hall pass ends May 3. On-site registration will still be available for approved end-users.

Your Expo Pass Includes:


Monday, May 13

4:45pm-5:15pm -- Welcome Keynote: Hidden Obstacles to Outstanding Customer Service with Jeff Toister

5:15pm-7:15pm -- Expo Hall Bash and Special Preview

5:40pm-6:05pm-- Solutions Spotlight Session in the Expo Hall presented by ICMI
Spotlight on What's Hot and Happening in the Contact Center World

6:15pm-6:40pm -- Solutions Spotlight Session in the Expo Hall presented by Genesys
Topic to be announced

Tuesday, May 14

8:15am-10:00am -- Keynote Presentations

    • Keynote Address
      Brad Cleveland, Author and Senior Advisor and Co-Founder of ICMI
    • Featured Keynote: Unstoppable Cultures: Creating and Sustaining Organizations of Enduring Excellence
      Ginger Hardage
      Southwest Airlines, former SVP of Culture & Communication

10:00am-2:00pm --- Expo Hall Open

10:15am-10:40am -- Solutions Spotlight Session in the Expo Hall presented by Talkdesk
How to Use Benchmarks to Drive Success

10:50am-11:15am -- Solutions Spotlight Session in the Expo Hall presented by RingCentral
Customer Engagement - It's Personal for Customers and Agents

12:00pm-2:00pm -- Lunch and ExpoQuest in the Expo Hall.
Enjoy lunch and participate in the Tuesday Trek scavenger hunt. The more you play, the more likely you'll win the $1,000 Amex Gift Card.

1:15pm-1:40pm -- Solutions Spotlight Session in the Expo Hall presented by Serenova
Elevating the Customer Experience at Hershey

6:00pm-8:30pm -- ICMI Global Contact Center Awards Party
(additional ticket purchase required - $189)  Join us as we recognize excellence in the industry through proven best practices and performance. Who will it be this year? Find out in person by joining your peers and team members at this fun-filled celebration!


Wednesday, May 15

8:30am-10:00am -- Keynote Presentations

    • Keynote Presentation
      Fancy Mills, HDI/ICMI, Group Training and Content Director
    • Featured Keynote: Discover Your Greatness - Overcoming Life's Obstacles
      Henry Winkler
      Hollywood Actor, Producer, and Author

10:00am-1:30pm --- Expo Hall Open

10:00am-12:30pm -- Brunch and ExpoQuest in the Expo Hall.
Enjoy lunch and participate in the Wednesday Walkabout scavenger hunt. The more you play, the more likely you'll win the $1,000 Amex Gift Card.

10:15am-10:40am -- Solutions Spotlight Session in the Expo Hall presented by Twilio
How to Deliver Personalized Experiences your Customers Expect

10:50am-11:15am -- Solutions Spotlight Session in the Expo Hall presented by Bright Pattern
Creating and Measuring Great Omnichannel Journeys

11:25am-11:50am -- Solutions Spotlight Session in the Expo Hall presented by Appian
Give Your Agents Something They Actually Need - A True 360° Customer View

12:00pm-12:25pm -- Solutions Spotlight Session in the Expo Hall presented by 8x8
Case Study: Fostering Customer Loyalty - Hear How Age of Learning Equips Agents for Success

12:35pm-1:00pm -- Solutions Spotlight Session in the Expo Hall presented by Sharpen
Improving Customer Experience & Agent Moral: An onPeak Case Study

1:00pm-1:30pm -- Passport to Prizes Drawing, Solution Spotlight Theater in Expo Hall
Get your completed passport turned in to the ICMI booth before 12:45pm to be eligible for the drawing.

5:15pm-6:15pm -- Closing Keynote: The Future of Corporate Culture: Why Your Employees Dreams Matter
Ben Nemtim
#1 New York Times bestselling author and star of MTV's 'The Buried Life'


Other

Passport to Prizes -- during Expo Hall hours
This is your opportunity to win valuable prizes! Stop by and say "Hi" to participating vendors, have your passport stamped, and return the completed passport  to the ICMI booth for your chance to win great prizes such as a $200 Amazon gift card, an iPad, Bose noise cancelling headphones, and more.
Prize drawings will take place at the Solutions Spotlight Theater at 1:00pm on Wednesday.

Career Development Roadmap -- during Expo Hall hours
Receive a customized professional development “roadmap” for you and your team.
For more information, contact Todd Piccuillo at [email protected].


Solutions Spotlight Sessions provide first-class education and conclude with a drawing for a $100 American Express Gift Certificate!

*NOTE: Complimentary Expo Hall/Keynote pass is for end-users only and must be approved by the Event Director.

 

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