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Our Headline Speakers

Duncan Wardle, Walt Disney Company's former Head of Innovation

Empowerment and Innovation Await You!

Dynamic thought leaders that will have you entertained, inspired, and excited to make improvements! Expert and experienced, these headline speakers will share how to be an authentic, impactful and influential leader that turns problems into massive opportunities to create your own customer experience magic!

Featured Keynote: Leadership - Currency, Change and Creating a Powerful Presence

Wednesday | 12:00 PM – 1:00 PM
Digital Experience
Carla Harris

In this inspiring keynote, Carla will share the key components of positioning yourself to maximize your success as a leader. She explores the concepts of performance currency vs. relationship currency, managing through and creating change, and how to be an impactful and influential leader. If you're going to maintain your relevance as a leader you must commit to be intentional around your leadership and about how you show up as a leader.

Carla will walk through the eight areas of leadership commitment: authenticity, building trust, bringing clarity, creating leaders, diversity, teaching your team how to fail, inclusion and your voice. Named one of Fortune Magazine's "50 Most Powerful Black Executives in Corporate America," Carla will leave you inspired and energized as she shares the proven strategies that have helped her succeed. She will discuss the power of perception in the workplace, the key relationships that can drive your success, and the importance of authentic leadership.

Carla Harris

Morgan Stanley , Vice Chairman, Global Wealth Management and Senior Client Advisor

Carla Harris is a Vice Chairman, Managing Director and Senior Client Advisor at Morgan Stanley. She is responsible for increasing client connectivity and penetration to enhance revenue generation across the firm. She formerly headed the Emerging Manager Platform, the equity capital markets effort for the consumer and retail industries and was responsible for Equity Private Placements. In her 30 year career, Ms. Harris has had extensive industry experiences in the technology, media, retail, telecommunications, transportation, industrial, and healthcare sectors. In August 2013, Carla Harris was appointed by President Barack Obama to chair the National Women’s Business Council.

For more than a decade, Ms. Harris was a senior member of the equity syndicate desk and executed such transactions as initial public offerings for UPS, Martha Stewart Living Omnimedia, Ariba, Redback, the General Motors sub-IPO of Delphi Automotive, and the $3.2 Billion common stock transaction for Immunex Corporation, one of the largest biotechnology common stock transactions in U.S. history. Ms. Harris was named to Fortune Magazine’s list of “The 50 Most Powerful Black Executives in Corporate America”, Fortune’s Most Influential List, U. S. Bankers Top 25 Most Powerful Women in Finance (2009, 2010, 2011), Black Enterprise’s Top 75 Most Powerful Women in Business (2017), and “Top 75 African Americans on Wall Street”, and to Essence Magazine’s list of “The 50 Women Who are Shaping the World”, Ebony’s list of the Power 100 and “15 Corporate Women at the Top” and was named “Woman of the Year 2004” by the Harvard Black Men’s Forum and in 2011 by the Yale Black Men’s Forum.

Prior to joining Morgan Stanley, Carla received an MBA, Second Year Honors from Harvard Business School and an AB in economics from Harvard University, Magna Cum Laude. Carla has also received Honorary Doctorates of Laws, Humanities and Business from Marymount Manhattan College, Bloomfield College, Jacksonville University, Simmons College, the College of New Rochelle, St. Thomas Aquinas College and Fisk University, respectively. Carla Harris is actively involved in her community and heartily believes that “we are blessed so that we can be a blessing to someone else.”

She is the past Chair of the Board of the Morgan Stanley Foundation and of The Executive Leadership Council, and sits on the boards of Sponsors for Educational Opportunity (SEO), A Better Chance, Inc, and St. Vincent’s Hospitals, and is an active member of the St. Charles Gospelites of the St. Charles Borromeo Catholic Church and the Mark Howell Singers. She is a member of the board of overseers of Harvard University and of the board of directors of the Walmart Corporation. Ms. Harris was co-chair of the National Social Action Commission of Delta Sigma Theta Sorority, Incorporated. She has been named to the New Jersey Hall of Fame (2015) and has received the Bert King Award from the Harvard Business School African American Alumni Association, the 2005 Women’s Professional Achievement Award from Harvard University, the Pierre Toussaint Medallion from the Office of Black Ministry of the Archdiocese of New York, the Women of Power Award given by the National Urban League, the Women of Influence Award from The Links, Incorporated and many other awards. In her other life, Carla is a singer, and has released her third gospel CD “Unceasing Praise” (2011) , her second CD, a gospel album titled, “Joy Is Waiting”, was featured on BET Nightly News while her first CD entitled, “Carla’s First Christmas”, was a bestseller on Amazon.com in New York and in record stores, and was featured on the CBS Evening News with Dan Rather in his “American Dream” segment. She has performed 5 sold out concerts at Carnegie Hall. Carla is also the author of the books, Strategize to Win (2014) and of Expect to Win (2009) (Hudson Press).

Featured Keynote: Customer Experience Magic

Tuesday | 12:00 PM – 1:00 PM
Digital Experience
Duncan Wardle

In his over 25-year career at the world's most innovative organization – The Walt Disney Company – keynote speaker Duncan Wardle learned the best brands in the world don't thrive simply because of their great product or service. They thrive because of an unrelenting passion and focus on customer experience. Duncan will share a famous real-world example from his time as the Head of Innovation and Creativity at The Walt Disney Company, where they found themselves facing challenges brought on not by their direct competitors, but by retail behemoth Amazon, whose lightning-fast fulfillment and delivery systems drastically changed how long consumers were willing to wait to be served.

Duncan will walk through the exact steps they took to turn this problem into a massive opportunity, and how they used it to reshape the way Disney serves its theme park guests, creating a whole new echelon in customer experience. A new level of experience that's frequently deemed to be "magic" by their guests. You will leave with a whole new understanding of customer experience, and will be able to reframe all the challenges facing your organization, finding those unique opportunities to create some customer experience magic.

Duncan Wardle

Walt Disney Company , Former Head of Innovation & Creativity

Duncan Wardle has ideas that are out of this world. Literally…

The former Vice President of Innovation & Creativity at The Walt Disney Company, Duncan Wardle spent his 25-year career at Disney developing some of their most innovative ideas and strategies. Ideas that would forever change the way the company expands its impact, trains its employees, and solves problems creatively.

What sort of ideas? Instead of asking “How Might We … make more money?” Duncan asked “What If there are no lines in the Disney Parks? No gates at the entrance? No reception desks? No lines for favorite attractions to pay for F&B.”

Fast forward to Disney’s Magic Band, piloted and rolled out across Walt Disney World, eliminating the need to check in at the hotels, waiting to get into a Disney park, lines to ride, etc. Disney’s Magic band has resulted in record revenues and essentially created an open source monitoring of consumer likes and dislikes, informing all future products and services.

“Duncan made a deal to send the one and only Buzz Lightyear up on NASA’s Space Shuttle Discovery”

Duncan Wardle and his team were tasked with leading the creative process for LucasFilms, PixarMarvelDisney Imagineering, Disney Parks and ESPN. Realizing that innovation and creativity were not inherent traits, but

something that could be taught and learned, Duncan founded the Innovation Catalyst Team. This team was used to teach employees across all the Disney properties how to develop their own “thinking toolkit,” which would enable them to strategically and repeatedly create moments of innovation within their business units.

The program was a massive success, and during Duncan’s tenure, the group trained over 5,000 professional and executive Disney cast members. Participants walked away from Duncan’s program with the ability to think more audaciously when solving challenges and create innovative new storylines, products and services throughout the entire Disney universe.

While Duncan Wardle loved the challenge of running the creativity and innovation teams at the world’s most creative company, he understood that his ability to successfully teach others to develop an innovation and ideation toolkit was something that could have a massive impact for people and organizations across the globe. And so, he left to launch his creative consulting company id8, which has

“Participants walked away from Duncan’s program with the ability to think more audaciously when solving challenges”

quickly become one of the top innovation consulting firms in the world, and in the process, has allowed Duncan to share his creative consultant services and innovation workshops to thousands of employees and executives at companies such as FordMcKinseyCoca-ColaNBAAppleJohnson & Johnson and Forbes.

With an infectious energy and playful collaboration, Duncan Wardle pushes executives and their teams to overcome preconceived ideas, act more audaciously, and develop their own innovation “light switch”, which is a method to activate their creative brain and access the ideas that turn ordinary companies into industry leaders.

 

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