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Conference Party Featuring the Global Contact Center Awards Ceremony

Wednesday, October 23 | 6:30 PM to 9:30 PM ET

Awards Program | 6:30 PM to 7:15 PM ET

Let's Celebrate Luau Party and More | 7:15 PM to 9:30 PM ET

The ICMI's Global Contact Center Awards Ceremony offers a chance to come together to celebrate greatness in the contact center industry. The awards recognize frontline workers, managers, and teams who deliver excellent customer and employee experience in a fast-paced and dynamic work environment. After acknowledging the award winners, more fun will follow with a Luau party and a festive and colorful celebration! This is your chance to enjoy delicious food and creative cocktails and to mix and mingle while engaging in memorable conversations with your fellow contact center professionals.

About ICMI's Global Contact Center Awards

ICMI’s Global Contact Center Awards allow us to recognize and celebrate exceptional leaders in the Contact Center Community! Awards are given to the individuals and teams that reflect the best of the industry through their commitment to leveraging new technologies, solutions, and best practices to evolve and improve the customer and employee experience.

Please join us October 23rd for the 2024 Awards at the Loews Royal Pacific. 

The 2024 ICMI Global Contact Center Awards finalists include:

Team Awards

Best Large Contact Center
Amica Mutual Insurance Company
Cox Automotive
UPMC Health Plan
UPMC Scheduling Services

Best Medium Contact Center
Cord Blood Registry by Cooper Surgical
DAT Freight & Analytics
Pathward Tax Division
WebMD Health Services

Best Small Contact Center
Gopher Sport
OneCause
StarTech.com
STCU
WebCE

Best Digital Customer Experience
Cathay Life Insurance Co., Ltd
Samsung Electonics of America NAHQ CS
Teleperformance & Grypp for Beko
Vystar Credit Union

Best Strategic Value to the Organization
Etech Global Services
Premier BPO

Best Contact Center Culture
Amica Mutual Insurance Company
Navy Federal Credit Union
SCAN Health Plan
Showdown Displays
UPMC Health Plan
WebMD Health Services

Best Learning & Development Program
Etech Global Services
StarTech.com
Transparent BPO
UPMC Scheduling Services

Best Outsourcing Provider
Movate Inc.
Premier BPO

Best New Technology Solution
Cognigy
eGain Corporation
Klearcom
Quiq

Individual Awards

Best Contact Center Agent
Jaid Burton, Showdown Displays
Theresa Butcher, DAT Solutions
Sara Hardy, WebMD Health Services
Thad Hubbell, WebMD Health Services
Chelsea Lochas, Navy Federal Credit Union
Mandelyn "Mandi" Vera, Navy Federal Credit Union

Best Contact Center Supervisor
Meagan Burnett, STCU
Alexa Damiani-Smith, Navy Federal Credit Union
Max Fitzell, STCU
Courtney Shefferd, Navy Federal Credit Union

Best Contact Center Manager
Travis Broberg, Showdown Displays
Keith Martin, The Healthy Back Institute
Aleasha McDaniel, STCU
Heather Sheeler, Pathward Tax Division

Customer Hero Award
Emma Hanley, DAT Freight & Analytics
LaVonne Sanchez, Showdown Displays


Highlights from 2023 Winners

 awards  awards  awards

 

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