About ICMI's Global Contact Center Awards
ICMI’s Global Contact Center Awards allow us to recognize and celebrate exceptional leaders in the Contact Center Community! Awards are given to the individuals and teams that reflect the best of the industry through their commitment to leveraging new technologies, solutions, and best practices to evolve and improve the customer and employee experience.
Why Your Team Should Participate
- Gain Industry Recognition - Position your organization as a leader in the contact center industry. Winning an award boosts your brand’s visibility across the global customer experience community and highlights your commitment to operational excellence.
- Showcase Your Innovation - Demonstrate how your team is driving transformation in the contact center space. Share your success stories about leveraging cutting-edge technologies, innovative strategies, and best practices to enhance customer and employee experiences.
- Engage with the Professional Community - Build meaningful connections with industry leaders and like-minded professionals. Strengthen your network and establish your reputation as a thought leader in customer experience and contact center management.
- Motivate and Inspire Your Team - Energize your team by celebrating their hard work and dedication. Winning an award validates your organization’s commitment to customer service excellence and boosts morale across your workforce.
- Celebrate at a Renowned Awards Ceremony - Receive recognition in front of top industry professionals during the ICMI Global Contact Center Awards ceremony at the ICMI Contact Center Expo in Orlando. Showcase your achievements on a global stage.
Important Dates:
- March 2- Call for Entries Opens
- May 22 - Deadline to Enter
- July 24 - Finalists Announced
- August 14 - Finalist's Round 2 Materials Due
Winners will be announced at ICMI”s Contact Center Expo 2026