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Conference Party Featuring the Global Contact Center Awards Ceremony


ICMI’s Contact Center Awards Ceremony offers a chance to come together to celebrate greatness in the contact center industry. The awards recognize frontline workers, managers, and teams who deliver excellent customer and employee experience in a fast-paced and dynamic work environment. 

ICMI’s Global Contact Center Awards winners:

  • Best Contact Center Agent: Tiffany Ireland, WebMD Health Services
  • Best Contact Center Supervisor: Victoria Philpot, Navy Federal Credit Union
  • Best Contact Center Manager: Phillip Davis, PCI, Publishing Concepts
  • Best Contact Center Trainer: Scott Kilberg, Showdown Displays
  • Best Contact Center Workforce Manager: Dr. Debra Bentson, Kaiser Permanente
  • Customer Hero of the Year: Tyda Marco, DAT Freight & Analytics
  • Lifetime Achievement Award: Leslie O'Flahavan
  • Best Small Contact Center: OneCause
    • Runner-up: Apexus
  • Best Medium Contact Center: iRobot
    • Runner-up: Bluegreen Vacations
  • Best Large Contact Center: Navy Federal Credit Union
    • Runner-up: Amica Mutual Insurance Company
  • Best Strategic Value to the Organization: OSF OnCall Digital Health
  • Best Contact Center Culture: Dow Jones & Company, Inc.
  • Best Digital Customer Experience: Shell
  • Best Learning and Development Program: WebMD Health Services
  • Best Outsourcing Provider: Transparent BPO
  • Best New Technology Solution: Grypp Corp

About the Awards

Explore the latest in contact center innovations.  Contact center events are an excellent opportunity to learn the latest industry trends, spot opportunities, and network. Recognition and celebration go a long way toward keeping employees satisfied, teams performing at a high level, and leadership engaged.

Each year, ICMI honors the very best in the contact center and customer experience profession, recognizing the companies, contact centers, and individuals who provide a platform for leadership, vision, innovation, and strategic accomplishments in their industries.


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