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Event Platform Resources

Find Event Resources and How-Tos for ICMI's Contact Center Expo: A Digital Experience

Please note, these resources are for reference only. Your Digital Experience is custom built and may differ slightly from the tutorials below. If you continue to have issues accessing your account or have any other questions, please contact the ICMI's Contact Center Expo Customer Service Team

To download the event app onto your mobile device, please search for “Enterprise IT Events” in your app store.  Event Attendees will receive access to the platform 1 week prior to the event.

Log-In To Event Platform

Making the Most Out of Your Time at ICMI’s Contact Center Expo: A Digital Experience

ICMI’s Contact Center Expo: A Digital Experience is one of the year's most anticipated events for contact center professionals. With one day of learning, sharing, and networking, you'll leave the event with new strategies, solutions, and connections.

Topics include:

  • Pass Benefits And Access
  • Event App
  • Event Week Tips
  • After the Event

Event Platform How-To's

How to Log In for the First Time

Once you have registered and ICMI’s Contact Center Expo: A Digital Experience event platform goes live, your profile will be automatically created. You’ll receive an email with a button directing you to a login page where you will create your new password specifically for accessing the A Digital Experience event.

If you don’t receive the email in your mailbox, please check your spam and whitelist [email protected].

Please note - registration is required for access.

How to Log In with an Account

Access your ICMI’s Contact Center Expo: A Digital Experience profile here by entering the email you used to register for A Digital Experience and the password you created for the event platform. Then, click on the green arrow to connect.

If you’ve forgotten your password after entering your email, click on “Send me a magic link” to receive an email to reset your password.



Learn how to access sessions and content at A Digital Experience.

Networking with Peers

Learn how to network with other attendees at A Digital Experience.

Interacting with Sponsors

Learn how to find virtual exhibit booths at A Digital Experience.


Event App User Guide

Use the Event App Guide for a how-to on how to make the most of the event app during your time at A Digital Experience.