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Sponsors

Looking for the right technology to improve contact center operations or the customer experience? Our buzzing Virtual Expo Hall helps you discover and evaluate 50+ top solution providers!  Bring your team to take full advantage and explore all the incredible products and services that are available to assist you!

 

Diamond

Salesforce, Inc.

Website: https://www.salesforce.com/

Platinum

NICE inContact

Website: http://www.niceincontact.com
Twitter: https://twitter.com/incontact
LinkedIn: https://www.linkedin.com/company/niceincontact
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources, CRM Solutions, Customer Satisfaction Surveys (NPS, VOC, etc), Multichannel/Omnichannel Suites, Quality Monitoring & Coaching, Social Media / Chat / Mobile Support, Workforce Optimization/Performance Mgmt, Artificial Intelligence, Customer Experience

NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Engagement, Automation and Artificial Intelligence, all on an Open Cloud Foundation, enabling an exceptional agent and customer experience—every time and on every channel. See how our customer-centric expert services, innovative software, extensive ecosystem of extensive partnerships, and over a decade of global leadership can help you transform every experience and customer relationship for lasting results.

Gold

First Orion

Website: http://firstorion.com/
Twitter: https://www.twitter.com/FirstOrionCorp
LinkedIn: https://www.linkedin.com/company/firstorioncorp
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Phone/Data/Internet, Customer Experience

First Orion helps the world’s leading carriers, enterprises, and mobile apps provide mobile users with the protection they need from scams and the identity verification they need to answer trusted calls. First Orion’s Call Enhancement Suite, INFORM™ and ENGAGE®, tells mobile subscribers who is calling and why, empowering them with the ability to take action, while also providing businesses the ability to verify their identity when calling their customers. Nearly 87 percent of calls go unanswered because consumers don’t recognize the number or don’t trust the identity. With First Orion – enterprises, hospitals, government entities, non-profits, last-mile logistics, banks and more can deliver critical communications and have their calls answered. Processing over 90 billion calls annually, First Orion powers communication transparency solutions for T-Mobile, Metro by T-Mobile, Boost Mobile, Sky, Virgin Mobile and Sprint Prepaid mobile networks along with PrivacyStar and other apps.

Gold

Hiya

Website: https://hiya.com/
Twitter: https://twitter.com/hiya
LinkedIn: https://www.linkedin.com/company/hiyainc
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Contact Center Resources, Phone/Data/Internet, Self-Service Tools

Hiya is trusted by global businesses, carriers and consumers to provide secure, engaging connections and stop unwanted calls. Built on the world’s leading Voice Performance Platform, Hiya connects businesses with their customers, helps carriers secure their networks, and protects people from spam and fraud calls. Hiya’s SaaS applications, Hiya Connect and Hiya Protect, serve more than 150 million users, power services like AT&T Call Protect and Samsung Smart Call, and deliver voice performance insights to businesses across the globe. Learn more at www.hiya.com.

Gold

Lifesize

Website: https://www.lifesize.com
Twitter: https://twitter.com/Lifesize
LinkedIn: https://www.linkedin.com/company/lifesize/
Product Categories: Agent Desktop Software, Cloud Solutions, Contact Center Resources, Multichannel/Omnichannel Suites, Quality Monitoring & Coaching, Social Media / Chat / Mobile Support, Video Support, Workforce Optimization/Performance Mgmt, Artificial Intelligence, Customer Experience

Lifesize delivers immersive communication experiences for the global enterprise. Our complementary suite of award-winning cloud video conferencing, advanced collaboration and cloud contact center solutions empowers organizations to elevate workplace collaboration, boost employee productivity and improve customer experiences from anywhere and from any device.

Gold

Pegasystems

Website: https://www.pega.com
Twitter: https://www.twitter.com/pega
LinkedIn: https://www.linkedin.com/company/pegasystems
Product Categories: Agent Desktop Software, Cloud Solutions, CRM Solutions, Artificial Intelligence, Customer Experience

Pega delivers innovative software that crushes business complexity. From maximizing customer lifetime value to streamlining service to boosting efficiency, we help the world’s leading brands solve problems fast and transform for tomorrow. Pega clients make better decisions and get work done with real-time AI and intelligent automation. And, since 1983, we’ve built our scalable architecture and low-code platform to stay ahead of rapid change. Our solutions save people time, so our clients’ employees and customers can get back to what matters most.

Gold

Sharpen

Website: https://sharpencx.com/

Gold

Time Doctor

Website: https://www.timedoctor.com
Twitter: https://twitter.com/ManageYourTime
LinkedIn: https://www.linkedin.com/company/time-doctor
Product Categories: Contact Center Resources, Outsourcing, Quality Monitoring & Coaching, Workforce Optimization/Performance Mgmt

Time Doctor is a workplace productivity tool that empowers employees and teams with Workday Insights and analytics to maximize productivity and efficiency. Time Doctor's Workday Insights create new levels of visibility and provide performance metrics on all workday activity giving leaders confidence that work is being completed while also giving employees confidence that their work is being recognized. Our goal is to enable organizations to make more data-driven decisions that help support employee privacy while providing the accountability necessary for flexible work.

Gold

Vonage

Website: https://business.vonage.com

Silver

Calabrio

Website: https://www.calabrio.com/
LinkedIn: https://www.linkedin.com/company/calabrio-inc
Product Categories: Analytics Software/Customer Analytics, Cloud Solutions, Contact Center Resources, Workforce Optimization/Performance Mgmt, Customer Experience

Calabrio is revolutionizing the way enterprises work remotely and engage their customers with Calabrio ONE®, a unified suite—including call recording, quality management, workforce management, voice-of-the-customer analytics and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer and improve the overall agent and customer experience.

Calabrio ONE is easy to use, accessible from any location, and empowers management to align activities and resources quickly with the demands of today’s remote-friendly, multichannel customer. The secure platform has a lower total cost of ownership and can be set up and expanded on a public, private or hybrid cloud.

Silver

Jabra

Website: http://www.jabra.com/
Twitter: https://twitter.com/jabra_us
LinkedIn: https://www.linkedin.com/company/jabra
Product Categories: Contact Center Hardware, Video Support, Customer Experience

We’re Jabra — a global brand with a serious passion for sound. Thanks to our expertise in consumer, professional and medical audio technology, our passion is backed up by unrivaled knowledge of the human ear. We’re in the business of helping you hear what you want to hear – from letting the right sound in, to filtering disruptive noise out – but our products are about so much more than that, packed with intuitive features to make life sound better. Improve customer experience in your call center, whether it’s on-prem or remote, through premium hardware that works seamlessly with your platform. Our headsets and speakerphones work out of the box with over 10,000 traditional deskphones. They are future-proof and compatible with all softphone web-clients and contact center platforms; from Cisco to Avaya to Genesys Cloud.

Hallmark Business Connections

Website: https://www.hallmarkbusinessconnections.com
LinkedIn: https://www.linkedin.com/company/hallmark-business-connections/
Product Categories: Agent Desktop Software, Contact Center Resources, Customer Experience

For contact centers, customer service teams, and CX professionals, Hallmark cards improve customer satisfaction, experience ratings, employee engagement and customer retention. Accessible through a web based portal, Hallmark’s Customer Care Solution allows customer service representatives to personalize Hallmark cards with a selection of prewritten messages. The cards are then automatically printed, addressed, stamped and mailed for you. No card inventory, no stamps, and ordered in less than a minute. It’s a simple solution with profound results on both employees and customers.

HDI

ICMI

Kore.ai

Website: https://kore.ai/
Twitter: https://twitter.com/koredotai
LinkedIn: https://www.linkedin.com/company/kore-inc
Product Categories: Agent Desktop Software, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel/Omnichannel Suites, Self-Service Tools, Workforce Optimization/Performance Mgmt, Artificial Intelligence, Customer Experience

Kore increases the speed of business by automating customer and employee interactions through digital virtual assistants built on its market-leading conversational AI platform. Companies who prioritize customer and employee experience use Kore's no-code Conversational AI platform to raise NPS and lower operational costs. The top 4 banks, top 3 healthcare businesses, and over 100 Fortune 500 companies have automated a billion interactions since Kore was founded in 2015, and its pre-built industry and functional virtual assistants have made it easier and faster for these top-performing businesses to scale the impact of front office automation. Kore has been recognized as a leader by top analysts and ensures the success of its customers through a growing team headquartered in Orlando with offices in India, the UK, Japan, and Europe. Visit Kore.ai to learn more.

LiveVox

Website: https://www.livevox.com

SWPP

Website: https://swpp.org
Product Categories: Quality Monitoring & Coaching, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

The Society of Workforce Planning Professionals (SWPP) is an organization devoted to facilitating education and networking opportunities among workforce planners in the contact center. SWPP provides its membership with a variety of benefits, including: member-only access to the website; e-mail Tip of the Week; quarterly newsletters with timely articles written by industry experts; regional networking meetings; online forum; free online trainings; and a discount for our professional workforce management certification (CWPP) and the SWPP Annual Conference. For more information, please visit our website at www.swpp.org. Also check out our sister organization, the Quality Assurance & Training Connection, at www.qatc.org.

Sponsors