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Exhibitors

ASC Americas

Booth Number: 416
Website: https://asctechnologies.com/english/index.html
LinkedIn: https://www.linkedin.com/company/asc-telecom-ag
Product Categories: Analytics Software/Customer Analytics, Cloud Solutions, Workforce Optimization/Performance Mgmt

ASC is a worldwide leading provider of software and cloud solutions in the field of omni-channel recording, quality management and analytics. Among our target groups are all companies that record their communication, especially contact centers, financial service providers, and public safety organizations. We record, analyze and evaluate interactions across all media - as a service from the cloud or on-premise. We believe in cloud, and thus offer a truly multi-tenant, highly scalable family of products and services – giving our customers full flexibility, allowing them to invest as they grow, always leveraging our latest technology. Headquartered in Germany, ASC is the #1 Europe-based player in its industry with local sales and service units in currently twelve countries.

Authority Software

Booth Number: 515
Website: https://authoritysoftware.com
LinkedIn: https://www.linkedin.com/company/authority-software/
Product Categories: Cloud Solutions, CRM Solutions, Customer Satisfaction Surveys (NPS, VOC, etc), Quality Monitoring & Coaching, Self-Service Tools, Speech & Language Services, Workforce Optimization/Performance Mgmt, Customer Experience

Authority Software is a leading provider of Workforce Optimization (WFO) solutions, applications, and tools for the enterprise contact center. Our 100% cloud-native solutions deliver efficient operations management and increased agent productivity that can rapidly adapt to the changing needs of the business. Authority’s quality management, scripting, workforce management, speech analytics and patented PCI compliance modules provide powerful tools that are easy to use and can be deployed at record speed. Authority’s solutions and experts deliver customized applications that remove complexity from the agent desktop, ensure compliance, and optimize resources and performance to improve service quality and productivity. Learn more at authoritysoftware.com.

AW Companies

Booth Number: 421
Website: https://www.awcompaniesinc.com/

Bespoken

Booth Number: 807

Gold

Bright Pattern

Booth Number: 608
Website: https://www.brightpattern.com/
Twitter: https://twitter.com/BrightPatternUS
LinkedIn: https://www.linkedin.com/company/bright-pattern
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Customer Satisfaction Surveys (NPS, VOC, etc), Multichannel/Omnichannel Suites, Quality Monitoring & Coaching, Self-Service Tools, Social Media / Chat / Mobile Support, Speech & Language Services, Video Support, WebRTC, Workforce Optimization/Performance Mgmt, Artificial Intelligence, Customer Experience, Knowledge Management

Bright Pattern provides the easiest and most powerful AI-powered omnichannel contact center software that can be deployed quickly with the lowest professional services costs in the industry. With the purpose of making customer service, sales, and marketing brighter and faster than ever before, Bright Pattern offers the most advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be used on all digital channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also provides native omnichannel quality management, allowing companies to measure every interaction on every channel. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries.

Bright Software, Inc

Booth Number: 721
Website: https://www.learnwithbright.com
LinkedIn: https://www.linkedin.com/company/learnwithbright/
Product Categories: Human Resource and/or Recruitment Tools, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

Bright is a global learning technology platform that uses simulations, practice, and personalized coaching to build skilled, experienced, and fulfilled contact center teams. It’s immersive learning that transforms.

We specialize in contact center training simulations that build soft skills - such as empathy, de-escalation, and problem solving. Our platform also enables customers to build a software training environment using simple drag-and-drop tools that require no help from IT, helping agents develop CRM proficiency faster.

Our customers find that deploying Bright's immersive learning model can reduce training costs between 25-50% compared to traditional training methods, while growing employee productivity 20% or more, and providing a rich, new data set to prove the ROI and impact of learning.

Calabrio

Booth Number: 725
Website: https://www.calabrio.com/
LinkedIn: https://www.linkedin.com/company/calabrio-inc
Product Categories: Cloud Solutions, Workforce Optimization/Performance Mgmt, Customer Experience

Calabrio is revolutionizing the way enterprises work remotely and engage their customers with Calabrio ONE®, a unified suite—including call recording, quality management, workforce management, voice-of-the-customer analytics and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer and improve the overall agent and customer experience.



Calabrio ONE is easy to use, accessible from any location, and empowers management to align activities and resources quickly with the demands of today’s remote-friendly, multichannel customer. The secure platform has a lower total cost of ownership and can be set up and expanded on a public, private or hybrid cloud.

CallMiner

Booth Number: 711
Website: https://www.callminer.com
Twitter: https://twitter.com/CallMiner
LinkedIn: https://www.linkedin.com/company/callminer
Product Categories: Analytics Software/Customer Analytics, Artificial Intelligence, Customer Experience

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.
By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services,
healthcare and insurance, travel and hospitality, and more.

CCT Solutions

Booth Number: 614
Website: http://www.cct-solutions.com/en/

Centrical

Booth Number: 700
Website: https://centrical.com/
Twitter: https://twitter.com/centrical
LinkedIn: https://www.linkedin.com/company/centrical/
Product Categories: Employee Benefits, Incentives/Gamification, Quality Monitoring & Coaching, Workforce Optimization/Performance Mgmt

Centrical helps contact center operators engage, train, and manage their employees wherever they work. Its AI powered platform combines real-time performance management, personalized microlearning, and advanced gamification, ensuring employees stay productive, proficient, and efficient. Always. Centrical’s technology can be easily integrated with all leading enterprise systems. It is the platform of choice for many of the world’s leading fortune 500 enterprises and outsourcing services, helping thousands of employees worldwide exceed their daily. Centrical’s platform produces improvements like 40% faster onboarding, 10% increase in productivity and calls/shift, higher sales, and longer employee retention. For more information please visit www.centrical.com.

Cloudlinx

Booth Number: 717
Website: http://www.cloudlinx.com/

Silver

Cognigy

Booth Number: 707
Website: https://www.cognigy.com/
Twitter: https://www.twitter.com/cognigy
LinkedIn: https://www.linkedin.com/company/cognigy/
Product Categories: Multichannel/Omnichannel Suites, Self-Service Tools, Artificial Intelligence

Cognigy is a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by its Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Cognigy’s award-winning AI understands user intents precisely and enables natural dialogs in over 100 languages. Easily scalable and pluggable, its low-code platform automates business processes through integrations into backend systems, operates as SaaS and on-premise, and is GDPR compliant. Cognigy’s worldwide client portfolio includes BioNTech, Bosch, Daimler and Lufthansa. Learn more at cognigy.com.

ContactUS Communications

Booth Number: 816
Website: http://www.contactusinc.com
Product Categories: Contact Center Resources, Multichannel/Omnichannel Suites, Outsourcing

ContactUS provides traditional Omni-channel BPO contact center outsourcing solutions (sales, care, technical support) and cloud-based Omni-channel contact center software (MotionCX) from four domestic locations and in eleven work-from-home states (near-shore coming soon). A true omni-channel partner, we not only provide support via phone/email/chat and SMS text, but also guide our clients through the digital transformation process by introducing AI/Bots, analytics, conversational IVR, and other tools (where appropriate) to significantly reduce overall costs while delivering a true lift to sales revenue, customer satisfaction, and first call resolution.

Content Guru

Booth Number: 615
Website: http://www.contentguru.com/

CXM Recording and Quality Monitoring

Booth Number: 616
Website: https://cxmrecord.com/

EPOS

Booth Number: 522
Website: http://eposaudio.com/

Five9

Booth Number: 514
Website: http://www.five9.com

Platinum

Genesys

Booth Number: 503
Website: http://www.genesys.com/

Happitu

Booth Number: 820
Website: https://happitu.com/
LinkedIn: https://www.linkedin.com/company/happitu
Product Categories: Agent Desktop Software, Self-Service Tools, Knowledge Management

Happitu is a robust agent-enablement and CX analysis platform. This innovative Cloud-based technology drives desired customer outcomes through a simple, intuitive interface to guide an agent through even the most complex interactions. With the addition of an optimized workflow and script, it gives even the newest agents the confidence and ability to be the best agent possible by eliminating mistakes and reducing call times and process inefficiencies.

Hiya

Booth Number: Virtual Booth
Website: https://hiya.com/

Language Link

Booth Number: 517
Website: http://www.ctslanguagelink.com
Product Categories: Outsourcing, Speech & Language Services, Customer Experience

MCI

Booth Number: 419
Website: https://www.onbrand24.com

Pipkins

Booth Number: 520
Website: http://www.pipkins.com
Twitter: https://twitter.com/pipkinswfm
LinkedIn: https://www.linkedin.com/company/130918
Product Categories: Analytics Software/Customer Analytics, Contact Center Resources, Workforce Optimization/Performance Mgmt

Pipkins, Inc. is a U.S. software provider specializing in precision workforce optimization tools for contact centers and back-office environments. Over its 35+ years, Pipkins' focus on high functionality/high flexibility products has helped organizations, large and small, transform data into efficiency. Pipkins products are all about unbridled control, unrivaled utility, and unparalleled accuracy.
Using pattern-seeking AI forecasting, patience-aware requirements generation, and iterative schedule optimization, Pipkins WFM gives users the ability to reach occupancy and service objectives never thought possible. After 20 years of SaaS experience across all industries, Pipkins is leaping forward with cleaner interfaces, more intuitive tools, and a seamless hosted experience like no other.

Procedure Flow

Booth Number: 415
Website: https://procedureflow.com/

SecureLogix

Booth Number: 518
Website: https://www.securelogix.com

Global Vision

Sharpen Technologies

Booth Number: 714
Website: https://sharpencx.com/

SmartAction

Booth Number: 806
Website: http://www.smartaction.ai
Twitter: https://twitter.com/SmartAction
LinkedIn: https://www.linkedin.com/company/smart-action-company-llc
Product Categories: Self-Service Tools, Artificial Intelligence, Customer Experience

We are SmartAction®, the contact center industry’s undisputed leader in purpose-built AI-powered Virtual Agents for customer service. At SmartAction, we utilize powerful technology and thoughtful CX services to deliver frictionless conversational AI experiences over voice, chat, and text. As a result, our clients are able to free up their live agents to handle higher priority conversations. But don’t take our word for it – ask our CX-obsessed clients including AAA, DSW, Electrolux, and Choice Hotels, whose reviews rank SmartAction as the #1 Virtual Agent provider on Gartner Peer Insights.

Gold

Talkdesk

Booth Number: 601
Website: https://www.talkdesk.com/
Twitter: https://www.twitter.com/talkdesk
LinkedIn: https://www.linkedin.com/company/talkdesk/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Workforce Optimization/Performance Mgmt, Artificial Intelligence

Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX CloudTM is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.

Textel CX

Booth Number: 510
Website: http://www.textel.net

USU

Booth Number: 715
Website: https://www.usu.com/en-us/
Twitter: https://twitter.com/USUSolutions
LinkedIn: https://www.linkedin.com/company/usu-solutions-en/
Product Categories: Self-Service Tools, Artificial Intelligence, Knowledge Management

USU provides software and service solutions for IT and customer service management. Our solutions enable companies across the globe to respond to the shifting needs of customers and employees in today’s digital work environment. We build smarter services, streamlined workflows and better collaboration, contributing to customers’ success in increasingly demanding and dynamic markets.
Our purpose-built service solutions support organizations with predictive knowledge management, chatbots, virtual assistants, and self-service solutions. This enables customers to harness their knowledge across multiple communication channels with on-demand, accurate information for more efficient service, improved KPIs and higher customer satisfaction.

VoiceOps

Booth Number: 814
Website: https://voiceops.com/
Twitter: https://twitter.com/voiceops_hq
LinkedIn: https://www.linkedin.com/company/voiceops/
Product Categories: Quality Monitoring & Coaching, Speech & Language Services, Workforce Optimization/Performance Mgmt, Artificial Intelligence

VoiceOps is the first and only coaching enablement solution for call centers that helps companies achieve higher ROI by making coaches more effective. The VoiceOps Coaching Enablement Platform drives lasting behavior change among reps at scale that leads to higher conversion rates, reduced attrition and ramp time, and a more consultative experience for customers. Founded in 2016, VoiceOps now works with some of the leading companies in industries including financial services, consumer lending, insurance, education, travel, and hospitality.

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