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Exhibitors

Silver

8x8

Booth Number: Virtual Booth - 8x8
Website: https://www.8x8.com
Twitter: https://www.twitter.com/8x8
LinkedIn: https://www.linkedin.com/company/8x8
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Artificial Intelligence, Customer Experience

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of contact center, voice communications, video, chat and API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook. 8x8® and 8x8 X Series™ are trademarks of 8x8, Inc.

ASC Americas

Booth Number: Virtual Booth - ASC Americas
Website: https://asctechnologies.com/english/index.html
LinkedIn: https://www.linkedin.com/company/asc-telecom-ag
Product Categories: Analytics Software/Customer Analytics, Cloud Solutions, Multichannel/Omnichannel Suites, Quality Monitoring & Coaching, Speech & Language Services, Workforce Optimization/Performance Mgmt, Artificial Intelligence, Customer Experience

ASC is a worldwide leading provider of software and cloud solutions in the field of omni-channel recording, quality management and analytics. Among our target groups are all companies that record their communication, especially contact centers, financial service providers, and public safety organizations. We record, analyze and evaluate interactions across all media - as a service from the cloud or on-premise. We believe in cloud, and thus offer a truly multi-tenant, highly scalable family of products and services – giving our customers full flexibility, allowing them to invest as they grow, always leveraging our latest technology. Headquartered in Germany, ASC is the #1 Europe-based player in its industry with subsidiaries in currently twelve countries.

Bespoken

Booth Number: Virtual Booth - Bespoken
Website: https://bespoken.io/
Twitter: https://twitter.com/bespokenio
LinkedIn: https://www.linkedin.com/company/22292362/admin/
Product Categories: Analytics Software/Customer Analytics, Contact Center Resources, CRM Solutions, Multichannel/Omnichannel Suites, Quality Monitoring & Coaching, Social Media / Chat / Mobile Support, Artificial Intelligence, Customer Experience

Bespoken is the world leader in Testing, Training, and Monitoring for AI-driven Voice and Chat Experiences. We ensure your users are understood, guaranteeing delightful experiences while simultaneously accelerating your development cycle, saving you time and money. Deliver exceptional and flawless Conversational Experiences reliably, no matter where they are and how they talk to you.

Bright Software, Inc

Booth Number: Virtual Booth - Bright Software, Inc
Website: https://www.learnwithbright.com
LinkedIn: https://www.linkedin.com/company/learnwithbright/
Product Categories: Quality Monitoring & Coaching, Training, on-site or virtual, Workforce Optimization/Performance Mgmt, Customer Experience

Bright is a global learning technology platform that uses simulations, practice, and personalized coaching to build skilled, experienced, and fulfilled contact center teams. It’s immersive learning that transforms. We specialize in contact center training simulations that build soft skills - such as empathy, de-escalation, and problem solving. Our platform also enables customers to build a software training environment using simple drag-and-drop tools that require no help from IT, helping agents develop CRM proficiency faster. Our customers find that deploying Bright\'s immersive learning model can reduce training costs between 25-50%% compared to traditional training methods, while growing employee productivity 20%% or more, and providing a rich, new data set to prove the ROI and impact of learning.

Calabrio

Booth Number: Virtual Booth - Calabrio
Website: https://www.calabrio.com/
LinkedIn: https://www.linkedin.com/company/calabrio-inc

Calabrio is revolutionizing the way enterprises work remotely and engage their customers with Calabrio ONE®, a unified suite—including call recording, quality management, workforce management, voice-of-the-customer analytics and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer and improve the overall agent and customer experience. Calabrio ONE is easy to use, accessible from any location, and empowers management to align activities and resources quickly with the demands of today’s remote-friendly, multichannel customer. The secure platform has a lower total cost of ownership and can be set up and expanded on a public, private or hybrid cloud.

CallMiner

Booth Number: Virtual Booth - CallMiner
Website: https://www.callminer.com
Twitter: https://twitter.com/CallMiner
LinkedIn: https://www.linkedin.com/company/callminer

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

Centrical

Booth Number: Virtual Booth - Centrical
Website: https://centrical.com/
Twitter: https://twitter.com/centrical
LinkedIn: https://www.linkedin.com/company/centrical/
Product Categories: Employee Benefits, Incentives/Gamification, Quality Monitoring & Coaching, Workforce Optimization/Performance Mgmt, Customer Experience

Centrical helps contact center operators engage, train, and manage their employees wherever they work. Its AI powered platform combines real-time performance management, personalized microlearning, and advanced gamification, ensuring employees stay productive, proficient, and efficient. Always. Centrical’s technology can be easily integrated with all leading enterprise systems. It is the platform of choice for many of the world’s leading fortune 500 enterprises and outsourcing services, helping thousands of employees worldwide exceed their daily. Centrical’s platform produces improvements like 40%% faster onboarding, 10%% increase in productivity and calls/shift, higher sales, and longer employee retention. For more information please visit www.centrical.com.

Cloudlinx

Booth Number: Virtual Booth - Cloudlinx
Website: http://www.cloudlinx.com/

ContactUS Communications

Booth Number: Virtual Booth - ContactUS Communications
Website: http://www.contactusinc.com

ContactUS provides traditional Omni-channel BPO contact center outsourcing solutions (sales, care, technical support) and cloud-based Omni-channel contact center software (MotionCX) from four domestic locations and in eleven work-from-home states (near-shore coming soon). A true omni-channel partner, we not only provide support via phone/email/chat and SMS text, but also guide our clients through the digital transformation process by introducing AI/Bots, analytics, conversational IVR, and other tools (where appropriate) to significantly reduce overall costs while delivering a true lift to sales revenue, customer satisfaction, and first call resolution.

Content Guru

Booth Number: Virtual Booth - Content Guru
Website: http://www.contentguru.com/

EPOS

Booth Number: Virtual Booth - EPOS
Website: http://eposaudio.com/
LinkedIn: https://www.linkedin.com/company/eposaudio/
Product Categories: Contact Center Hardware, Video Support, Workforce Optimization/Performance Mgmt, Customer Experience

EPOS is an audio and video solution company developing high-end devices with design, technology and performance as paramount parameters for business professionals and gaming. The establishment of EPOS follows the demerge of Sennheiser Communications the joint venture between Sennheiser Electronic GmbH & Co. KG and Demant A/S. Alongside the introduction of an own-branded portfolio, EPOS continues to sell the Sennheiser Communications portfolio co-branded as EPOS I SENNHEISER. Headquartered in Copenhagen, EPOS is part of Demant a world-leading audio and hearing technology group. As such, it builds on more than 115 years of experience of working with innovation and sound.

Diamond

Five9

Booth Number: Virtual Booth - Five9
Website: http://www.five9.com

Fonolo

Booth Number: Virtual Booth - Fonolo
Website: https://fonolo.com/
Twitter: https://twitter.com/fonolo
LinkedIn: https://www.linkedin.com/company/933950/admin/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources, Multichannel/Omnichannel Suites, Phone/Data/Internet, Social Media / Chat / Mobile Support, Customer Experience

As the leading provider of cloud-based call-back solutions, Fonolo eliminates hold time and improves the way contact centers interact with their customers on the web, mobile or by phone. Fonolo's Voice Call-Backs solution gives your customers the option to "press 1 to get a call-back from the next agent", while Visual IVR power your website and mobile app with click-to-call-back capabilities. Fonolo's cloud-based technology works with any call center infrastructure and has minimal impact on your existing processes. An optional on-premise appliance can also be added to comply with strict security requirements. More info: Fonolo.com or [email protected]

Diamond

Genesys

Booth Number: Virtual Booth - Genesys
Website: http://www.genesys.com/

Happitu

Booth Number: Virtual Booth - Happitu
Website: https://happitu.com/
LinkedIn: https://www.linkedin.com/company/happitu

Happitu is a robust agent-enablement and CX analysis platform. This innovative Cloud-based technology drives desired customer outcomes through a simple, intuitive interface to guide an agent through even the most complex interactions. With the addition of an optimized workflow and script, it gives even the newest agents the confidence and ability to be the best agent possible by eliminating mistakes and reducing call times and process inefficiencies.

Hiya

Booth Number: Virtual Booth - Hiya
Website: https://hiya.com/
Twitter: https://twitter.com/hiya
LinkedIn: https://www.linkedin.com/company/hiyainc
Product Categories: Analytics Software/Customer Analytics, Phone/Data/Internet, Self-Service Tools, Customer Experience

Hiya is trusted by global businesses, carriers and consumers to provide secure, engaging connections and stop unwanted calls. Built on the world’s leading Voice Performance Platform, Hiya connects businesses with their customers, helps carriers secure their networks, and protects people from spam and fraud calls. Hiya’s SaaS applications, Hiya Connect and Hiya Protect, serve more than 170 million users, power services like AT&T Call Protect and Samsung Smart Call, and deliver voice performance insights to businesses across the globe. Learn more at hiya.com.

Language Link

Booth Number: Virtual Booth - Language Link
Website: http://www.ctslanguagelink.com
Product Categories: Outsourcing, Speech & Language Services, Customer Experience

Headquartered in Vancouver, Washington and incorporated in 1991, Language Link has more than 27 years of experience as a full-service multilingual communication agency. Our Interpretation Division provides Over-the-Phone interpretation services in more than 240 languages and our Our Translation Division provides document translation, audio visual, eLearning and web localization services in more than 100 languages. We are a mid-size company that is large enough to meet all of your varied translation needs, and small enough to give you and your team the personalized service you deserve.

MCI

Booth Number: Virtual Booth - MCI
Website: https://www.mci.world
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel/Omnichannel Suites, Workforce Optimization/Performance Mgmt, Artificial Intelligence, Customer Experience

Gold

NICE CXone

Booth Number: Virtual Booth - NICE CXone
Website: http://www.niceincontact.com
LinkedIn: https://www.linkedin.com/company/nicecxone
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Cloud Solutions, Multichannel/Omnichannel Suites, Quality Monitoring & Coaching, Self-Service Tools, Training, on-site or virtual, Workforce Optimization/Performance Mgmt, Artificial Intelligence, Customer Experience

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction.

Ozonetel

Booth Number: Virtual Booth - Ozonetel
Website: https://ozonetel.com/

Pipkins

Booth Number: Virtual Booth - Pipkins
Website: http://www.pipkins.com
Twitter: https://twitter.com/pipkinswfm
LinkedIn: https://www.linkedin.com/company/130918
Product Categories: Workforce Optimization/Performance Mgmt

Pipkins, Inc. is a U.S. software provider specializing in precision workforce optimization tools for contact centers and back-office environments. Over its 35+ years, Pipkins\' focus on high functionality/high flexibility products has helped organizations, large and small, transform data into efficiency. Pipkins products are all about unbridled control, unrivaled utility, and unparalleled accuracy. Using pattern-seeking AI forecasting, patience-aware requirements generation, and iterative schedule optimization, Pipkins WFM gives users the ability to reach occupancy and service objectives never thought possible. After 20 years of SaaS experience across all industries, Pipkins is leaping forward with cleaner interfaces, more intuitive tools, and a seamless hosted experience like no other.

Procedure Flow

Booth Number: Virtual Booth - Procedure Flow
Website: https://procedureflow.com/
Product Categories: Cloud Solutions, Training, on-site or virtual, Customer Experience, Knowledge Management

ProcedureFlow is a cloud-based knowledge management product that helps your employees become experts faster. Unlike static documents and knowledge base articles, ProcedureFlow is a visual map that easily guides employees through your most complex information.

Diamond

Salesforce

Booth Number: Virtual Booth - Salesforce
Website: https://www.salesforce.com/
Product Categories: Multichannel/Omnichannel Suites, Self-Service Tools, Workforce Optimization/Performance Mgmt, Artificial Intelligence, Customer Experience

SecureLogix

Booth Number: Virtual Booth - SecureLogix
Website: https://www.securelogix.com

Global Vision

Sharpen Technologies

Booth Number: Virtual Booth - Sharpen Technologies
Website: https://sharpencx.com/

SmartAction

Booth Number: Virtual Booth - SmartAction
Website: http://www.smartaction.ai
Twitter: https://twitter.com/SmartAction
LinkedIn: https://www.linkedin.com/company/smart-action-company-llc
Product Categories: Self-Service Tools, Artificial Intelligence, Customer Experience

We are SmartAction®, the contact center industry’s undisputed leader in purpose-built AI-powered Virtual Agents for customer service. At SmartAction, we utilize powerful technology and thoughtful CX services to deliver frictionless conversational AI experiences over voice, chat, and text. As a result, our clients are able to free up their live agents to handle higher priority conversations. But don’t take our word for it – ask our CX-obsessed clients including AAA, DSW, Electrolux, and Choice Hotels, whose reviews rank SmartAction as the #1 Virtual Agent provider on Gartner Peer Insights.

Gold

Talkdesk

Booth Number: Virtual Booth - Talkdesk
Website: https://www.talkdesk.com/
Twitter: https://www.twitter.com/talkdesk
LinkedIn: https://www.linkedin.com/company/talkdesk/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Workforce Optimization/Performance Mgmt, Artificial Intelligence, Customer Experience

Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX CloudTM is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.

TeleComp – CXM Recording and Quality Monitoring

Booth Number: Virtual Booth - CXM Recording and Quality Monitoring
Website: https://cxmrecord.com/

Textel CX

Booth Number: Virtual Booth - Textel CX
Website: http://www.textel.net
Product Categories: Cloud Solutions, Self-Service Tools

Textel provides an advanced texting platform to contact centers to enable their customers to easily communicate with businesses.

USU

Booth Number: Virtual Booth - USU
Website: https://www.usu.com/en-us/
Twitter: https://twitter.com/USUSolutions
LinkedIn: https://www.linkedin.com/company/usu-solutions-en/
Product Categories: Agent Desktop Software, Multichannel/Omnichannel Suites, Self-Service Tools, Customer Experience, Knowledge Management

As the leading provider of software and services for IT and customer service management, USU solutions empower companies to meet the demands of today’s digital world.

USU Knowledge Management (formerly unymira) is the leading knowledge management platform for contact centers, IT service desks, and enterprise KM. Boost efficiency and and increase employee and customer satisfaction with a predictive knowledge management solution that provides a single source of truth with accurate, quality assured information. Our omni-channel knowledge management harnesses the power of AI to make customer service as simple as a Google search. Easily integrate with leading service platforms.

VoiceOps

Booth Number: Virtual Booth - VoiceOps
Website: https://voiceops.com/
Twitter: https://twitter.com/voiceops_hq
LinkedIn: https://www.linkedin.com/company/voiceops/
Product Categories: Contact Center Resources, Quality Monitoring & Coaching, Training, on-site or virtual, Workforce Optimization/Performance Mgmt, Artificial Intelligence

VoiceOps is the first and only coaching enablement solution for call centers that helps companies achieve higher ROI by making coaches more effective. The VoiceOps Coaching Enablement Platform drives lasting behavior change among reps at scale that leads to higher conversion rates, reduced attrition and ramp time, and a more consultative experience for customers. Founded in 2016, VoiceOps now works with some of the leading companies in industries including financial services, consumer lending, insurance, education, travel, and hospitality.

Gold

Vonage

Booth Number: Virtual Booth - Vonage
Website: https://www.vonage.com/
Twitter: https://twitter.com/Vonage
LinkedIn: https://www.linkedin.com/company/vonage
Product Categories: Cloud Solutions, WebRTC, Workforce Optimization/Performance Mgmt, Artificial Intelligence, Customer Experience

Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage's fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity. Vonage Holdings Corp. is headquartered in New Jersey, with offices throughout the United States, Europe, Israel, and Asia.

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