Exhibitors

Salesforce

Booth Number: Virtual Booth - Salesforce,501
Website: https://www.salesforce.com/

Alvaria, Inc.

Booth Number: 509,Virtual Booth - Alvaria, Inc
Website: https://www.alvaria.com/
Twitter: https://twitter.com/Alvaria_Inc
LinkedIn: https://www.linkedin.com/company/alvaria-inc/
Product Categories: Customer Experience, Employee Benefits, Incentives/Gamification, Workforce Optimization/Performance Mgmt

Alvaria was founded through the merger of Aspect Software and Noble Systems. We are the world leader in enterprise-scale customer experience (CX) and workforce engagement management (WEM) solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy. ALVARIA™. Reshaping Customer Experience™. For more information, please visit www.alvaria.com.

Genesys

Booth Number: 409,Virtual Booth - Genesys
Website: http://www.genesys.com/
LinkedIn: https://www.linkedin.com/company/genesys/mycompany/verification/
Product Categories: Artificial Intelligence, Cloud Solutions, Customer Experience, Workforce Optimization/Performance Mgmt

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale.

NICE CXone

Booth Number: Virtual Booth - NICE CXone,401
Website: http://www.nice.com
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Artificial Intelligence, Cloud Solutions, Contact Center Resources, CRM Solutions, Customer Experience, Knowledge Management, Multichannel/Omnichannel Suites, Quality Monitoring & Coaching, Self-Service Tools, Social Media / Chat / Mobile Support, Speech & Language Services, Workforce Optimization/Performance Mgmt

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction.

Bright Pattern

Booth Number: 609,Virtual Booth - Bright Pattern
Website: https://www.brightpattern.com/
Twitter: https://www.twitter.com/BrightPatternUS
LinkedIn: https://www.linkedin.com/company/2771550/admin/
Product Categories: Cloud Solutions, Customer Experience, Multichannel/Omnichannel Suites, Quality Monitoring & Coaching

Bright Pattern provides the easiest and most powerful AI-powered omnichannel contact center software that can be deployed quickly with the lowest professional services costs in the industry. With the purpose of making customer service, sales, and marketing brighter and faster than ever before, Bright Pattern offers the most advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be used on all digital channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also provides native omnichannel quality management, allowing companies to measure every interaction on every channel. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries.

Edify

Booth Number: 400,Virtual Booth - Edify
Website: https://www.edify.cx/
LinkedIn: https://www.linkedin.com/company/35503462
Product Categories: Artificial Intelligence, Customer Experience, Multichannel/Omnichannel Suites

Edify connects businesses with customers and employees with each other, making enterprise communications as easy as personal ones. Its flagship product, Edify CX, unites contact center (CCaaS),
unified communications (UCaaS), and real-time communications platform (CPaaS/API) functionality in a single cloud-native solution that facilitates continuous conversations. Now, customers and employees can easily move among channels in one window, just like they do every day on their phones. Companies choose Edify for its global availability, no-waste pricing, and full-stack 100% SLA uptime guarantee. Edify is also a Google Chrome Enterprise Recommended partner for the contact center. Learn more at edify.cx.

eGain

Booth Number: 408,Virtual Booth - eGain
Website: http://www.egain.com/
LinkedIn: https://www.linkedin.com/company/egain-corporation/
Product Categories: Agent Desktop Software, Customer Experience, Knowledge Management

Infused with AI, eGain’s knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM & contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools. Visit www.eGain.com for more info.

Balto Software

Booth Number: 301,Virtual Booth - Balto
Website: https://balto.ai/
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Artificial Intelligence, Cloud Solutions, Contact Center Resources, Customer Experience, Quality Monitoring & Coaching, Speech & Language Services, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

Balto unites agents and supervisors with AI to power better agent performance. Contact center leaders trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Supporting agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over 135 million calls, provided over 185 million real-time recommendations, driven millions in increased revenue, and has a 4.8-star rating on G2.

Calabrio

Booth Number: 404,Virtual Booth - Calabrio
Website: https://www.calabrio.com/
Twitter: https://twitter.com/Calabrio
LinkedIn: https://www.linkedin.com/company/calabrio-inc/
Product Categories: Analytics Software/Customer Analytics, Artificial Intelligence, Workforce Optimization/Performance Mgmt

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Calabrio ONE is a fully integrated Workforce Engagement Management suite of Call Recording, Quality Management, Workforce Management, Interaction Analytics and Data Management. The scalability and flexibility of our cloud platform enables remote/hybrid work models—and gives our customers control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with the wider enterprise. Customers choose Calabrio because we understand their needs and provide best-in-class experiences, from implementation to ongoing support.

Cognigy, Inc

Booth Number: 308,Virtual Booth - Cognigy
Website: https://www.cognigy.com/
Twitter: https://twitter.com/cognigy
LinkedIn: https://www.linkedin.com/company/cognigy/
Product Categories: Artificial Intelligence

Cognigy, a market leader in Conversational AI, powers up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. The Cognigy.AI platform enables next-generation customer service with a suite of solutions, including Conversational IVR, Smart Self-Service, and Agent + Assist. In addition, Cognigy.AI gives the enterprise all it needs to deliver fully personalized multilingual services available on all voice and chat channels 24x7.

For more information and to book a demo visit: www.cognigy.com

Hiya

Booth Number: 605,Virtual Booth - Hiya
Website: https://hiya.com/

Kore.ai

Booth Number: 108,Virtual Booth - Kore.ai
Website: https://kore.ai/
Twitter: https://www.twitter.com/koredotai
LinkedIn: https://www.linkedin.com/company/kore-inc/
Product Categories: Agent Desktop Software, Customer Experience, Multichannel/Omnichannel Suites, Self-Service Tools

Kore.ai is a global leader in enterprise conversational AI platform and solutions helping enterprises automate voice and digital interactions that deliver extraordinary experiences for their customers, contact center agents and employees worldwide. More than 200 global 2000 companies trust Kore.ai’s experience optimization (XO) platform and industry solutions to automate conversations and deliver extraordinary outcomes for over 200 million users worldwide. Kore.ai is recognized as an enterprise conversational AI platform market leader by top analysts. The company is headquartered in Florida USA with offices in India, the UK, Japan, South Korea, Europe, South America, and the Middle East. Visit kore.ai to learn more.

ADDASOUND

Booth Number: 107,Virtual Booth - ADDASOUND
Website: https://www.addasound.com
LinkedIn: https://www.linkedin.com/company/addasound-denmark-a-s/mycompany/
Product Categories: Contact Center Hardware, Customer Experience, Workforce Optimization/Performance Mgmt

Addasound is a global leading provider of voice solutions and Unified Communication headsets and devices. We offer superior products with an elegant design at an economical price. Our leading technology of advanced noise cancelling products guarantees high standard sound quality, with wide band audio processing ensures clear sound transmission. Our Nordic style design perfectly combines outer simplicity with inner excellence. Our products are compatible with all major phone brands and soft phone platforms. Our wide range of products and accessories are specifically designed for CC&O (Contact Center and Office), business enterprise, speech recognition, unified communications and mobile communications. Our products are deployed in all major verticals such as: healthcare, finance, insurance, education, government, transportation, energy and consumer. You will find that our superior noise cancelling will fit all your major needs and concerns when it comes to your clients privacy. We welcome you to see for yourself.

American Customer Care

Booth Number: 601,Virtual Booth - American Customer Care
Website: http://www.americancustomercare.com/
LinkedIn: https://www.linkedin.com/company/american-customer-care
Product Categories: Contact Center Resources, Customer Experience, Knowledge Management, Outsourcing, Social Media / Chat / Mobile Support

At American Customer Care, we deliver exceptional customer care to companies who view service as a business differentiator.

We care for the customers of the world’s most trusted brands with service experiences that drive loyalty and lifetime value.

Our teams are dedicated to single brand programs and are carefully selected to reflect the spirit and voice of the brand. Known for our high-touch service and consultative approach, we partner with top CX technology solutions to customize programs for your customer.

We work with major brands across multiple industries, including:
•CPG
•Subscription Model/Recurring Revenue
•Food/Beverage
•Wine/Spirits
•Consumer Products
•Personal Care/Wellness
•Consumer Electronics
•Pharmaceuticals
•Retail/E-commerce

Assembled

Booth Number: 314,Virtual Booth - Assembled
Website: https://www.assembled.com
Twitter: https://twitter.com/assembledhq
LinkedIn: https://www.linkedin.com/company/assembledhq
Product Categories: Analytics Software/Customer Analytics, Workforce Optimization/Performance Mgmt

Assembled is the intelligence layer underlying your customer experience, empowering support teams to be in the right place and right time, every time. Assembled's workforce management platform enables more accurate staffing decisions, ease and control in scheduling, and crystal-clear visibility into data that helps improve performance and productivity. In empowering the support team to be at the right place and at the right time, Assembled supercharges the entire ecosystem, from engaged agents to informed leadership to satisfied customers.

AudioCodes

Booth Number: 414,Virtual Booth - AudioCodes
Website: http://www.audiocodes.com
Twitter: https://twitter.com/audiocodes
LinkedIn: https://www.linkedin.com/company/audiocodes/
Product Categories: Artificial Intelligence, Call Mgmt: ACD, IVR, PBX, CallBack Software

AudioCodes is a leading provider of advanced communications services and solutions for the digital workplace. For 30 years, we’ve been assisting enterprises and service providers to build and operate robust and reliable voice networks.

Our solutions enable our customers to leverage the full potential of their UC platforms (such as Microsoft Teams & Zoom Phone) and contact center systems with seamless voice connectivity, effective management and monitoring, & a comprehensive portfolio of services.

AudioCodes helps to accelerate contact centers’ digital transformation, enabling agents and customers to connect easily – no matter where they are – over any voice channel. Through our broad range of field-proven SBCs, we offer secure, reliable voice connectivity between contact centers, the PSTN and other voice and UC platforms.

AudioCodes introduces automation into contact center workflows with the unique VoiceAI Connect solution voice-enables chatbots, boosting engagement and creating delightful customer journeys.

AVOXI

Booth Number: 106,Virtual Booth - Avoxi
Website: https://www.avoxi.com/

AW Companies

Booth Number: 109,Virtual Booth - AW Companies
Website: https://www.awcompaniesinc.com/

Bilingual

Booth Number: 317,Virtual Booth - Bilingual
Website: https://www.bilingual-ls.com/

BLEND

Booth Number: 517,VIrtual Booth - BLEND
Website: https://www.getblend.com
Twitter: https://twitter.com/BLENDLocal/
LinkedIn: https://www.linkedin.com/company/blendlocalization/
Product Categories: Artificial Intelligence, Customer Experience, Speech & Language Services

BLEND is a full-service localization technology and services provider that removes cross-border barriers to help global brands establish a native presence in fundamentally different markets worldwide. Through its voice prompt recording division, BLEND Voice (formerly GM Voices), BLEND enables organizations to deliver engaging omnichannel customer experiences that increase satisfaction and self-service in a brand-consistent sound and style in 120 languages. BLEND is equipped to handle every multimarket communication channel—from IVR and contact center solutions to eLearning platforms and video libraries—with deep industry expertise, an unmatched tech stack, and integration with all the platforms driving commerce today, including WordPress, Zendesk, and AWS. Visit www.getblend.com for comprehensive localization solutions or browse voice actors and services.

Bright

Booth Number: 311,Virtual Booth - Bright
Website: https://www.learnwithbright.com
LinkedIn: https://www.linkedin.com/company/learnwithbright/
Product Categories: CRM Solutions, Quality Monitoring & Coaching, Training, on-site or virtual

From Practice to Prepared

Bright is a global immersive learning + skill development company that is shaping the future of learning through simulation-based training, real-life practice, + AI-powered coaching. Employees navigate life-like, scenario-based experiences where they work out the kinks on simulated customers or patients instead of real ones. Asynchronous or live coaching connections rate learner performance + provide personalized feedback at scale, capturing skill proficiency data (not just training completion data). Our platform also enables customers to build a software training environment using simple drag-and-drop tools that require no help from IT, helping employees more quickly develop proficiency with technology.

Leveraging skill proficiency data as part of an immersive learning strategy powered by Bright makes it dramatically easier to tie training outcomes to the business metrics you really care about.

Train your employees in half the time, at half the cost, with twice the results.

CallMiner

Booth Number: 310,Virtual Booth - CallMiner
Website: https://www.callminer.com/
Twitter: https://twitter.com/CallMiner
LinkedIn: https://www.linkedin.com/company/callminer
Product Categories: Analytics Software/Customer Analytics

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth, and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more. To learn more, visit CallMiner.com, read the CallMiner blog, or follow us on Twitter, LinkedIn and Facebook.

CCT Solutions

Booth Number: 304,Virtual Booth - CCT Solutions
Website: http://www.cct-solutions.com/en/

ChaseData

Booth Number: 201,Virtual Booth - ChaseData
Website: http://www.chasedatacorp.com/
Product Categories: Agent Desktop Software, Contact Center Resources, Multichannel/Omnichannel Suites

Content Guru

Booth Number: 206,Virtual Booth - Content Guru
Website: http://www.contentguru.com/
Product Categories: Artificial Intelligence, Contact Center Resources, Multichannel/Omnichannel Suites

Content Guru makes engagement easy. A global leader in cloud communications solutions, Content Guru delivers off-the-shelf and bespoke customer engagement and cloud contact center services, through its multi-award-winning storm® solution.

Europe’s largest Customer Engagement and Experience solution, storm brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, which include video chat, Instant Messaging and social media, storm gives organizations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.

CSS Impact

Booth Number: 300,Virtual Booth - CSS Impact
Website: https://www.cssimpact.com
LinkedIn: https://www.linkedin.com/company/css-impact-/
Product Categories: Analytics Software/Customer Analytics, Artificial Intelligence, Call Mgmt: ACD, IVR, PBX, CallBack Software

CSS, Inc. is a leading provider of enterprise-class Next-gen CX, AX and Fintech solutions, offering a broad portfolio of SaaS platforms for every vertical of the financial industry, and both private & public organizations within the financial services sector.

EvaluAgent

Booth Number: Virtual Booth - EvaluAgent
Website: http://www.evaluagent.com
Product Categories: Analytics Software/Customer Analytics, Customer Experience, Quality Monitoring & Coaching

EvaluAgent is a Quality Assurance and Performance Improvement platform that helps Contact Centers agents have better conversations with customers and make fewer mistakes. Built by former QA leaders, our Smart Quality software blends AI with the best bits of traditional QA to improve the efficiency and effectiveness of Quality Assurance teams. Automating admin and streamlining workflows, this smarter approach empowers teams to evaluate more interactions, quickly identify areas for improvement and hold meaningful coaching conversations on a single platform. Contact Centers such as Vitality Insurance and Made.com have saved thousands of pounds through measurable improvements in Average Handle Time and First Contact Resolution while at the same time increasing CSAT scores and successfully demonstrating the fair treatment of customers to industry regulators. EvaluAgent is well placed to help Contact Centers of all sizes transform their approach to Quality Assurance for the good of their agents, their customers and their wallets.

First Orion

Booth Number: 104,Virtual Booth - First Orion
Website: http://firstorion.com/
Twitter: https://twitter.com/firstorioncorp
LinkedIn: https://www.linkedin.com/company/firstorioncorp
Product Categories: Customer Experience, Phone/Data/Internet, Self-Service Tools

What if contact centers could make an impression before the customer even picks up? What if you could create an instant connection before even saying hello?

First Orion's Branded Calling Suite, INFORM® and ENGAGE®, enables businesses to brand calls with their name, logo, and a reason for the call. Branded Calls empower consumers to connect over a trusted call, building customer loyalty and delivering an amazing customer experience. Dynamically control your company name, use our customer text field to explain the reason for your call, and display a logo on your outbound calls, so people answer on the first attempt.

Our solution increases answer rates and contact rates, improving the overall customer experience. The proof is in our clients' results, with answer rates increasing by over 250%. By replacing a random number with your company's branding, you'll give customers the confidence to answer.

Find out more at www.firstorion.com

Fonolo

Booth Number: 103,Virtual Booth - Fonolo
Website: https://fonolo.com/
Twitter: https://twitter.com/Fonolo
LinkedIn: https://www.linkedin.com/company/fonolo/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Workforce Optimization/Performance Mgmt

As the leading provider of cloud-based call-back solutions, Fonolo eliminates hold time and improves the way contact centers interact with their customers on the web, mobile or by phone.

Fonolo's Voice Call-Backs solution gives your customers the option to "press 1 to get a call-back from the next agent", while Visual IVR power your website and mobile app with click-to-call-back capabilities.

Fonolo's cloud-based technology works with any call center infrastructure and has minimal impact on your existing processes. An optional on-premise appliance can also be added to comply with strict security requirements.

More info: Fonolo.com or [email protected]

GigTel

Booth Number: Virtual Booth - GigTel
Website: https://gigtel.com
Twitter: https://twitter.com/GigtelACS
LinkedIn: https://www.linkedin.com/company/gigtel
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Hardware, Contact Center Resources, Long Distance Phone Service, Phone/Data/Internet, Self-Service Tools, Speech & Language Services, Training, on-site or virtual, Video Support, WebRTC, Workforce Optimization/Performance Mgmt

From a group of small exchanges founded in the late 1800s to an industry leader in advanced telecommunications solutions, the roots of GigTel’s parent company (Endeavor Communications) reach back over a century in delivering high-quality communications and superior customer service. Having invested over $110 million in infrastructure upgrades and fiber optic technology for highly innovative solutions, this commitment continues into the future.

Now, GigTel fully leverages this deep experience base to bring an advanced, all-in-one communications platform to the market while maintaining the same relentless desire to serve our customers well.

HoduSoft

Booth Number: 101,Virtual Booth - HoduSoft
Website: https://www.hodusoft.com
Twitter: https://twitter.com/hodusoft
LinkedIn: https://www.linkedin.com/company/hodusoft/mycompany/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Contact Center Resources, Customer Experience

We unify technology and human thinking to redefine Unified Communications for
the world
HoduSoft is the Unified Communications leader reshaping business with connected
solutions for a better future. Our comprehensive product suite helps every business
meet its needs, big or small. We see a world of possibilities where passion meets
innovation to bring intelligent, seamless, and secure, unified communication products
closer to everyone.

ICS Analytics

Booth Number: Virtual Booth - ICS Analytics,315
Website: https://www.icsanalytics.com

KHOMP

Booth Number: 515,Virtual Booth - KHOMP
Website: http://www.khomp.com/en/
Twitter: https://twitter.com/khomptechnology
LinkedIn: https://www.linkedin.com/company/khomp-international/
Product Categories: Analytics Software/Customer Analytics, Artificial Intelligence, Call Mgmt: ACD, IVR, PBX, CallBack Software, Contact Center Hardware, Contact Center Resources, WebRTC

MCI

Booth Number: 705,Virtual Booth - MCI
Website: https://www.onbrand24.com

NobelBiz

Booth Number: 215,Virtual Booth - NobelBiz
Website: http://nobelbiz.com/

Observe.ai

Booth Number: 102,Virtual Booth - Observe.ai
Website: https://observe.ai

Ozonetel

Booth Number: 704,Virtual Booth - Ozonetel
Website: https://ozonetel.com/
Twitter: https://twitter.com/Ozonetel
LinkedIn: https://www.linkedin.com/company/ozonetel-communications/
Product Categories: Artificial Intelligence, Cloud Solutions, Customer Experience

Ozonetel is an industry leader within the Customer Experience (CX) space, offering businesses a robust, omnichannel platform to manage end-to-end communication flows. The AI-powered, full-stack platform has enabled over 2,500+ businesses to simplify, manage, and analyze interactions at every step of their customer communication and engagement journey.

The platform helps enterprises to engage with customers at every touchpoint across voice, chat, SMS, WhatsApp, and other digital channels. It fully integrates with CRM and other business applications and offers a truly omnichannel experience for customers.

Ozonetel offers its customers a global infrastructure that is fully compliant with the telecom regulations across United States, South & Middle East Asia, and India. The company is known for completing full-fledged deployments in days, not weeks, and is consistently recognized as a higher performer across G2 and other third-party review sites.

PingPlotter

Booth Number: 700,Virtual Booth - PingPlotter
Website: https://www.pingplotter.com
Twitter: https://twitter.com/PingPlotter
LinkedIn: https://www.linkedin.com/company/pingman-tools
Product Categories: Agent Desktop Software, Phone/Data/Internet, Workforce Optimization/Performance Mgmt

PingPlotter is developed by Pingman Tools, a software company in Boise, Idaho. For over 24 years, we’ve worked with some big players like NASA, ESPN and Apple, but one of our core company values has always been “look out for the little guy” because we are the little guy.
PingPlotter can help your contact center:
* Monitor remote agent internet connections.
* Fix network issues faster.
* Reduce agent internet downtime.
* Streamline work-from-home onboarding.
* Say goodbye to garbled calls.
Book a demo for a chance to win a $250 Amazon gift card! And get a PingPlotter discount just for visiting us in Booth #700.

We make internet troubleshooting suck less.

Tethr

Booth Number: 309,Virtual Booth - Tethr
Website: https://tethr.com/
Twitter: https://twitter.com/Tethr_io
LinkedIn: https://www.linkedin.com/company/wearetethr/
Product Categories: Analytics Software/Customer Analytics, Artificial Intelligence, Customer Experience

Tethr is the only conversation analytics platform that gives contact center and customer experience leaders like you a 360-degree view into every customer interaction, regardless of channel (phone, chat, email or service ticket). Powered by AI and over a decade of industry-defining research, Tethr delivers drill-able, human-readable reports and dashboards on the company, team, and agent level. Quickly identify trends and focus on fixing the issues plaguing your customers. Instantly recognize top performers and spot agents who need additional coaching.

Tethr is the game-changer that turns large amounts of unstructured conversation data into the roadmap you need to improve customer retention and agent performance, reduce costs, and ultimately build a better customer experience. See how Tethr will revolutionize your data analytics process by requesting a demo today.

Procedure Flow

Booth Number: 703,Virtual Booth - Procedure Flow
Website: https://procedureflow.com/
Product Categories: Contact Center Resources, Knowledge Management, Training, on-site or virtual

regal.io

Booth Number: 701,Virtual Booth - regal.io
Website: https://www.regal.io

SharpenCX Technologies

Booth Number: 316,Virtual Booth - Sharpen CX Technologies
Website: https://sharpencx.com/
Twitter: https://twitter.com/sharpentech
LinkedIn: https://www.linkedin.com/company/sharpentech/
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Artificial Intelligence, Customer Experience, Self-Service Tools

SharpenCX is the contact center software that delivers engaging agent and customer experiences - anywhere, any time.

Sitel

Booth Number: 217,Virtual Booth - Sitel
Website: https://www.sitel.com/
Twitter: https://twitter.com/Sitel_WorldWide
LinkedIn: https://www.linkedin.com/company/sitelgroup/
Product Categories: Analytics Software/Customer Analytics, Artificial Intelligence, Cloud Solutions, Customer Experience, Multichannel/Omnichannel Suites, Outsourcing, Quality Monitoring & Coaching, Self-Service Tools, Social Media / Chat / Mobile Support

Positioned as one of the largest global providers of business process outsourcing (BPO) solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

Society of Workforce Planning Professionals

Booth Number: Virtual Booth - Society of Workforce Planning Professionals
Website: https://swpp.org/

SpeechAce

Booth Number: 205,Virtual Booth - SpeechAce
Website: https://www.speechace.com
LinkedIn: https://www.linkedin.com/company/speechace-llc/
Product Categories: Human Resource and/or Recruitment Tools, Quality Monitoring & Coaching, Speech & Language Services

We develop virtual interview software that helps call centers speed up their recruiting process. Our software allows Contact Center HR managers to create virtual bot led interviews with custom job specific questions. The bot then conducts an interview with the candidate by recording their video and then processes their speech to provide a score on the candidate's spoken English proficiency. HR managers can then review candidate performance through a simple but powerful management dashboard.

Our software is used by top notch call centers and educational institutions world wide. Come chat with us to learn more at Booth 205.

Swampfox

Booth Number: 416,Virtual Booth - Swampfox
Website: https://www.swampfoxinc.com/
Twitter: https://twitter.com/swampfoxcx
LinkedIn: https://www.linkedin.com/company/swampfox-technologies-inc
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Contact Center Resources, Customer Experience

Swampfox Technologies is a modern software,
solutions and services company focused on
empowering amazing customer journeys for the
enterprise Contact Center. With a global client
base and a reputation for delivering
transformational solutions for highly complex
Contact Center environments, Swampfox is a
recognized industry innovator and thought leader.
Through our flagship ICX Platform and highly
awarded Enterprise Applications we deliver
seamless, integrated customer experiences for
omnichannel and multi-channel environments.

Driven by an entrepreneurial spirit, Swampfox has
been serving Fortune 500 and mid-sized
customers since 2009. With foundational Contact
Center, Unified Communications, Speech and
Interactive Voice Response experience, and over
30 patents, we conceptualize, design, develop and
productize software solutions for the ever evolving
Contact Center that make extraordinary customer
experiences possible.

Our founders were instrumental in developing the
award-winning Avaya Voice Portal and Avaya
Experience Portal platforms. (Gartner Group Magic
Quadrant Leader, MarketScope Leader, Frost and
Sullivan Market Leadership Award).

UJET

Booth Number: 305,Virtual Booth - UJET
Website: https://ujet.cx/
Twitter: https://twitter.com/ujetcx
LinkedIn: https://www.linkedin.com/company/ujetcx/
Product Categories: Agent Desktop Software, Artificial Intelligence, Cloud Solutions, Customer Experience

UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location. So can you.

Learn more at www.ujet.cx.

Vision Point Systems

Booth Number: 211,Virtual Booth - Vision Point Systems
Website: https://visionpoint.systems
Twitter: https://twitter.com/VisionPointSys
LinkedIn: https://www.linkedin.com/company/visionpointsys
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Customer Experience, Multichannel/Omnichannel Suites

Vision Point Systems (VPS) is a software and engineering consulting company serving some of the largest commercial and government organizations around the globe..

VPS’ portfolio of partners represents the peak of excellence for a unified customer contact center.

We deliver:
-The ideal customer experience leading to positive brand impression
-Streamlined agent workflows leading to efficiency and job satisfaction
-Flexible pricing leading to right-sized cost management
-Complete customizability allowing you to build exactly to your unique needs

ZIZO Technologies

Booth Number: 209,Virtual Booth - ZIZO Technologies
Website: http://www.playzizo.com
Twitter: https://www.twitter.com/playzizo1
LinkedIn: https://www.linkedin.com/company/grow-with-zizo/
Product Categories: Contact Center Resources, Employee Benefits, Incentives/Gamification, Employee Services/Benefits, Human Resource and/or Recruitment Tools, Workforce Optimization/Performance Mgmt

ZIZO is a revolutionary employee gamification platform that uses game mechanics for employee engagement and management at the workplace. This unique platform integrates the game elements to enhance the performance of your employees and provides you with real-time insights. Whether you’re managing sales teams, call centers, or any other department, the ZIZO employee management platform allows you to implement gamification to motivate and boost the productivity of your employees.

Zoho

Booth Number: 200,Virtual Booth - Zoho
Website: https://www.zoho.com/
Twitter: https://twitter.com/Zoho
LinkedIn: https://www.linkedin.com/company/zoho
Product Categories: Contact Center Resources, Customer Experience, Social Media / Chat / Mobile Support

With 50+ apps in nearly every major business category and over 80 million users, Zoho Corporation is one of the world's most prolific software companies. Their software solutions aid almost all your operational requirements — letting you focus only on your business.

Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products.