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Digital Event | April 20-21, 2021
Dallas, Texas | September 7-10, 2021

Press Releases

May 14, 2019
ICMI Honors Top Contact Center and Customer Service Professionals and Teams with 2019 Global Contact Center Awards
May 6, 2019
More than 40 Exhibitors Announce New Products, Services, Demonstrations, and More Ahead of ICMI Contact Center Expo 2019
February 25, 2019
ICMI Contact Center Expo Announces Its 2019 Program Featuring New Interactive Workshops, Noteworthy Speakers, and More
December 17, 2018
ICMI Contact Center Expo 2019 Announces Keynote Lineup Featuring Hollywood Actor Henry Winkler, former Southwest Airlines SVP & More
May 22, 2018
ICMI Announces the Winners of the 2018 ICMI Global Contact Center Awards
May 15, 2018
More than 50 Leading Companies Announce New Products, Services, Demonstrations & More at ICMI Contact Center Expo 2018
January 23, 2018
ICMI Contact Center Expo Announces 2018 Program Featuring Disney Institute, Audible - Amazon, Oracle Hospitality & JetBlue
November 2, 2017
ICMI Contact Center Expo Announces Robust Keynote Lineup for 2018 Event
May 23, 2017
ICMI Announces 2017 Global Contact Center Award Winners at the Annual ICMI Contact Center Expo & Conference in Orlando, Fl.
May 22, 2017
ICMI & NICE partner for New Research Highlighting Workforce Management Trends and Downfalls
May 15, 2017
Leading Exhibitors to Showcase New Products and Services at ICMI Contact Center Expo & Conference 2017
April 20, 2017
ICMI Expo Hall Highlighted by Dynamic Lineup of Educational and Networking Opportunities
March 30, 2017
ICMI Contact Center Expo & Conference Adds Salesforce Vice President, Keith Pearce to Keynote Lineup
March 6, 2017
ICMI Announces 2017 Global Contact Center Award Finalists
March 2, 2017
The International Customer Management Institute (ICMI) Now Accepting Speaker Proposals for Its 2017 Contact Center Demo & Conference
January 25, 2017
ICMI Contact Center Expo & Conference Enhances Offerings with the Addition of Innovative Programs, Workshops, Speakers & More
January 4, 2017
ICMI Announces Program for 2017 Contact Center Expo & Conference in Orlando
December 6, 2016
ICMI Now Accepting Submissions for 2017 Global Contact Center Awards
November 16, 2016
ICMI Selects Leading Customer Management Professionals to Deliver Keynote Presentations for 2017 Event
October 17, 2016
ICMI's 2016 Contact Center Demo & Conference to House New Products, Services and Demonstrations from Leading Exhibitors
September 20, 2016
ICMI's Training Symposium Returns to San Diego for 2016 Event
September 14, 2016
ICMI Contact Center Demo & Conference Announces Eight Interactive Workshops for 2016 Event
September 8, 2016
ICMI Announces New Track Offerings and Advisory Board Additions for 2017 Contact Center Expo & Conference
May 18, 2016
Dizzion Awarded Best New Technology by International Customer Management Institute
May 18, 2016
Dizzion Awarded Best New Technology by International Customer Management Institute
May 13, 2016
Contact Center Professionals from Around the World Gathered to Share Industry Best Practices at the 2016 ICMI Expo & Conference
May 12, 2016
Winners Announced: 2016 ICMI Global Contact Center Awards
May 9, 2016
New Research from ICMI and Lionbridge: Contact Centers Need to Adopt Omni-Lingual Strategies To Support Growing Language Diversity & Heightened Consumer Expectations
May 2, 2016
Exhibitors Make Announcements Prior to ICMI Contact Center Expo & Conference Taking Place Next Week
April 21, 2016
ICMI Announces Additional Keynotes from Salesforce & Quicken Inc. for Contact Center Expo & Conference
March 10, 2016
ICMI Selects More Than 60 Global Contact Center Award Finalists from Nearly 150 Entries
January 6, 2016
ICMI Announces New Program for 2016 Contact Center Expo & Conference Highlighting the Rise of Customer Experience
November 18, 2015
ICMI Contact Center Expo & Conference Announces Initial Keynote Lineup for Spring Event
November 10, 2015
ICMI 2016 Global Contact Center Awards Now Accepting Entries for More Than 15 Unique Categories
September 17, 2015
2016 ICMI Contact Center Expo & Conference Opens Call for Papers, Featuring New Track to Explore Trends in Customer Experience

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