2022 Event Information
Attend the Digital Experience in June and the Live Event in October
We are pleased to offer two events in 2022 for the contact center and customer service community.
ICMI Contact Center Expo: A Digital Experience
April 27 - 28, 2022 | Virtual
ICMI's Contact Center Expo: A Digital Experience offers the content you need from the comfort of your own desk. Even better - our new agent track allows you to provide valuable professional development for your team at no cost. Free registration available until February 25, 2022.
Our speakers deliver wisdom and value.
Expert and experienced, the inspirational keynote speakers will heighten you and your team's awareness on organizational excellence, unflappable leadership, and a healthy, productive culture. You'll benefit from the power of coming together and the impact it can have on your career, your team, and your business.
Sessions, case studies, and ICMI led training will energize you.
With an atmosphere of collaboration, you will refresh your skillset, find creative takeaways, and learn new techniques.
ICMI Contact Center Expo
October 24 - 27, 2022 | Omni Orlando Resort at Championsgate | Orlando, FL
Pack your bags and join us in sunny Orlando, FL for ICMI's Contact Center Expo. Registration opens at the end of April and you won't want to miss the best savings of the year. Sign up now to get all 2022 ICMI event notifications.
The diverse, knowledgeable speakers will inspire you.
Expert and experienced, the inspirational keynote speakers will heighten you and your team’s awareness around the pillars of success: organizational excellence, unflappable leadership, and a healthy, productive culture. You’ll bear witness to the power of coming together and the impact it can have on your career, your team, and your business.
The sessions, case studies, and ICMI led training will energize you.
The learning atmosphere is one of collaboration.. Whether you’re just beginning in a new role, refreshing your skillset, or looking for innovative and creative takeaways, you won’t be alone at CC Expo and its #1 rated content program.
The digital networking is like no other.
Whether you participate in an online chat, online discussion group, roundtable discussion or let AI powered matchmaking do the work you'll be sure to connect with like minded professionals who want to share best practices and learn from each other.