As a Senior Manager on Vivint Smart Home’s Customer Care team, Chuck is responsible for the daily operations and strategic growth of the organization. Chuck has been involved in the Customer Service industry for 15 years influencing a strong, customer-facing approach to service at Vivint Smart Home for 6 of those years.
Chuck co-leads a team of nearly a thousand customer service agents and leaders across three sites. In 2016 Chuck’s team successfully launched a work from home program that has rapidly expanded to over 100 agents and 4 supervisors. Chuck has played a vital role the last 6 years in the consistent improvement of Vivint Smart Home’s quality of service and operational efficiency, amidst 30%+ growth each year, an aggressive product launch schedule, and market expansion.
Chuck received his Bachelor of Science from Brigham Young University in 2012. Chuck has been married for 10 years and has two beautiful daughters. When Chuck is not in the office, he can often be found on one of Utah’s world class rivers practicing his fly-fishing or hiking trails with his family.