Learn, Network and Access Technology Solutions in Sunny South Florida!
The ultimate South Florida resort by the sea, The Diplomat Beach Resort offers an immersive experience for both learning and luxury. Soak in the knowledge you've gained while you soak up the sun poolside or oceanside! Voted one of the top 10 resorts in Florida by Condé Nast Readers' Choice 2019 and 4 Diamond Rated by AAA, get all this at a discounted rate exclusively for Contact Center Expo attendees.
All conference activities will take place at:
The Diplomat Beach Resort
3555 South Ocean Drive
Hollywood, FL 33019
Rooms available starting at $299/night* plus tax and includes complementary guest room internet.
Room rates do not include a $30/night plus tax Resort Fee which is Optional.
Resort Fee includes the following. If you wish to receive the amenities that are part of the Resort Fee, please let the front desk know when you check in.
Local and toll-free calls
- Two (2) bottles of water day of arrival
- One (1) group fitness class per day
Book by April 7, 2020 to secure your special conference rate.
As we get closer to the event, the official ICMI Contact Center Expo discounted rates are subject to hotel availability. Please click on the link below to book your room:
BOOK YOUR HOTEL ROOM >
For assistance in making reservations, please contact the Diplomat Hotel’s in-house reservations team at 954-602-8700 and mention you are attending the “ICMI Contact Center Expo 2020” event. They are open Monday to Friday, 8am to 6pm local time.
Parking at The Diplomat Beach Resort has been discounted for Expo attendees: $20/day plus tax for self-parking and $30/day plus tax for valet.
REGARDING ROOM AVAILABILITY
While ICMI makes every effort to secure an adequate amount of hotel rooms, we expect the rooms to sell out quickly. We STRONGLY encourage you to book early to avoid a sold-out situation. The hotel rate is available for select dates, so please check with the hotel for available rates, especially if extending your stay or coming in early.
General questions about housing? Please contact us.
Special Bulletin Regarding Housing at ICMI Contact Center Expo
Exhibitors and attendees are from time to time subjected to improper solicitation from unaffiliated hotels or third-party housing agencies. The hotels listed above are the sole INFORMA-approved hotels for the event. INFORMA, in our efforts to provide exhibitors and attendees with a quality event, encourages you to book your housing accommodations only using the reservation phone numbers and/or links published on this page. You may advise INFORMA of any unauthorized solicitations via email.
You may advise INFORMA of any unauthorized solicitations via email.
- General Sessions and Workshops: All attendees are encouraged to dress in business casual. Hotel meeting rooms are generally kept a little cool, so it’s a good idea to bring a sweater or light jacket to sessions.
- Opening Peers & Beers Reception: Casual to Business Casual
- Expo Hall Bash: Business Casual
- Awards Party: Comfortable attire. Stay tuned for what the party theme will be this year!
If you have dietary restrictions (Vegan, Gluten Free, Vegetarian, Kosher, Nut/Shellfish Allergies), please contact Meredith Omori (firstname.lastname@example.org) no later than April 24, 2020 in order to submit your choices. On-site requests may not be accommodated.
There are two airports convenient to The Diplomat Resort.
Fort Lauderdale/Hollywood International Airport -11 miles from the conference hotel.
View Ground Transport Options
Miami International Airport - 22 miles from the conference hotel.
View Ground Transport Options
Exclusive Discount Offers Exclusively for ICMI Contact Center Expo Attendees and Exhibitors
Enjoy 15% off your dinner on Sunday, May 11 and Wednesday, May 14 from these popular restaurants located just a few minutes' drive down Ocean Avenue from the Diplomat Hotel:
GG's Waterfront - Enjoy an amazing selection of locally sourced fish, fresh seafood, lobster and stone crabs, raw bar specialties, salads and sandwiches and superb steaks grilled to perfection.
Taverna Opa - Taverna Opa offers an authentic Greek experience that marries Greek cuisine and an ambience of fun right on the Intracoastal.
We will continue to provide updates on this page as needed leading up to the event.
UPDATE AS OF 2/11/2020
ICMI Contact Center Expo is planned to take place as scheduled in Fort Lauderdale, FL. We are actively monitoring the novel coronavirus (2019-nCoV) outbreak and are complying with the guidelines set by the local government, the Center for Disease Control and the World Health Organization (WHO). We encourage you to visit the following sites for additional information:
Center for Disease Control
World Health Organization
Be advised if you are traveling from China to the US, travel restrictions are in place. It is not known how long they will remain in place. Check with your country’s officials for travel information and ability to enter the US.