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Dallas, TX | October 12-14, 2020
Dallas Sheraton

Media Center

Welcome to the ICMI Media Center. Here you will find helpful information to guide you through the press registration process as well as other media resources.


Media registration for ICMI Contact Center Connections, taking place October 28-30, 2019 at the Hyatt Regency Chicago in Chicago, IL, is now open. If you are interested in registering for a complimentary Media Pass, please review the required credentials listed below.


Due to high demand, media badges are limited in number and will be issued only to representatives from news outlets, major analyst firms and leading industry blogs. To qualify for a complimentary media pass, applicants must cover the customer service industry on a regular basis and present bylined articles or reports published within the past six months. Publishers, marketing professionals, PR representatives, and other sales or C-level non-media titles will not be accepted.

Media passes are not issued to those writing confidential content or content solicited by an exhibiting company. Private consultants paid by an individual company are not eligible for a media pass and should request a pass from the sponsoring company.

For more details, please see specific requirements for each of the following by clicking the title to expand the section:


Reporters from online trade/business publications, newspapers and wire services must provide bylined articles published within the past six months. Outlets must contain original news content beyond links, forums, and reader contributions, and have a readership of more than 1,000 per month. Outlets must have a reporting staff of two or more and post industry-related news at least once per week.


Writers from recognized market research or financial institutions who consistently write for regularly published newsletters and/or reports must provide industry-related reports published within the past six months that clearly display authorship.


Bloggers must cover the industry on a regular basis and must have written on the market within six months of requesting a media badge. Blogs must contain original, dated, industry-related news content above and beyond links, forums, and reader contributions.


Freelance writers must provide an article published within the past six months and must be on assignment from a news outlet to cover the event.


Broadcast crews and photographers must present proof of affiliation with a media outlet as part of the editorial team.


Reporters from internationally recognized magazines, newspapers or newsletters produced by industry associations must provide articles published within the past six months. Newsletters must have a registered subscriber base of at least 500.

Media credentials granted for previous ICMI events does not guarantee access to this year's event. We reserve the right to refuse media badges without cause. For additional information please contact [email protected].


The Media Room will be available as a space to conduct interviews and complete stories. Hours and location of the Media Room will be available closer to the event.


The ICMI PR team is here to help you and can be reached at [email protected]

Heather Donner
PR Specialist
[email protected]