Contact Center Conference Schedule | ICMI

Receive Updates

Join our mailing list to receive news and announcements.

Thank you for signing up to receive updates.

Conference Schedule

A comprehensive program with opportunities to connect with  and learn from other industry pros throughout the day.


7:00 am – 6:30 pm

Registration/Check-In Open

7:00 am – 8:30 am

Breakfast

12:00 pm – 1:00 pm

Lunch

1:00 pm – 4:30 pm

Afternoon Workshops & Tours

Tour PM2: CME Group

Tour PM3: Enova

Tour PM4: Zoro

Workshop Pre-7: Build a Bot // How to Train Your Chatbot

Workshop Pre-7: Build a Bot // How to Train Your Chatbot

4:30 pm – 6:30 pm

Expo Hall Bash

7:00 am – 6:30 pm

Registration/Check-in Open

7:00 am – 8:00 am

Breakfast Connect

8:00 am – 9:30 am

Featured Keynote with Colette Carlson: Many Communicate, Few Connect

9:30 am – 12:00 pm

Expo Connect

10:00 am – 10:30 am

Coffee Break in Expo Hall

12:00 pm – 1:00 pm

Lunch Connect

5:00 pm – 7:00 pm

Movers & Shakers Party

7:00 am – 4:00 pm

Registration Open

7:00 am – 8:00 am

Breakfast Connect

8:00 am – 9:30 am

9:30 am – 12:00 pm

Expo Connect

11:30 am – 11:45 am

Passport-to-Prizes

12:00 pm – 1:00 pm

Connect Lunch

"Topics were right on with the pain points we deal with day to day within our Contact Center and offered great solutions and ideas."

CYNDY NANCE, CUSTOMER SVC TRAINING MANAGER, SNOHOMISH COUNTY PUBLIC UTILITY DISTRICT

Sponsors

   © 2019 Informa PLC, All Rights Reserved.

   © 2019 Informa PLC, All Rights Reserved.