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#ICMIchat Recap: Measuring Success with Self-Service

By Erica Marois | Date Published: September 11, 2014 - Last Updated August 22, 2018 | Comments

There's no doubt about, self-service yields big benefits for both the customer and the contact center.  But how can you best measure success?

What are the metrics needed to benchmark self-service interactions, how does self-service really benefit the contact center, and who are the companies rocking self-service?

Read the recap below to learn how to effectively measure success with self-service.

Join us next week (Tuesday, 1pm ET) at ICMI Senior Analyst Justin Robbins leads a chat on self-service technology.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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