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Management Skills Contact Center Supervisors Need to Succeed

By Erica Marois | Date Published: July 20, 2018 - Last Updated December 03, 2018 | Comments

Too often, managers promote their best agents to be supervisors without equipping them with vital new leadership skills that will determine their success in their new job role.

What are some of the critical skills contact center supervisors need to succeed? #ICMIchat participants share their thoughts in this video!

Looking to advance your career as a contact center supervisor? ICMI is hosting a four-day Supervisor Development course this October 1-4 in San Diego!

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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