How to Lead with Authenticity
Empowering contact center excellence for 30 years!

How to Lead with Authenticity

Leadership isn't easy. Authentic leadership is even harder. How do great leaders develop relationships and build trust with their teams without sacrificing results? We grappled with this question during #ICMIchat this week, and we've compiled some of the best advice in the recap below. Click through for insight on more effective communication techniques, morale-boosting activities, development tools and more!

Have advice to add to the mix? Please leave your best tips in the comments.

Join us next Tuesday (1pm ET) for a chat on customer expectations. I'll host the one hour discussion as we examine what customers really expect today. Please invite a friend or coworker!

Topics: People Management, Learning & Development


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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