6 Tips for Building Effective Quality Monitoring Forms
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6 Tips for Building Effective Quality Monitoring Forms

One of the top questions we received this year was "how can I build more effective quality forms?" This week we asked our #ICMIchat participants to answer that question. Here are a few of their answers.

Looking for more insight? Read through the full chat recap for answers to seven more common contact center questions.

And be sure to join us next time! We chat every Tuesday at 1:00 ET on Twitter. Just follow and use our hashtag (#ICMIchat) to participate.

Topics: Learning & Development, People Management


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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