9 Ways to Foster a Culture of Knowledge Sharing
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9 Ways to Foster a Culture of Knowledge Sharing

Effective knowledge management can go a long way in easing the service experience for both customers and agents. Do you empower your support team to create and share knowledge? Here are 9 tips for fostering a culture of knowledge sharing! For more insight, read a full recap of the latest #ICMIchat.

Looking for a deeper dive into knowledge sharing? Don't miss Todd Hixson's session at ICMI Contact Center Demo! Use the code ICMICHAT to save $200 off any pass.

Topics: Learning & Development, Culture & Morale


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
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