6 Simple Rules for Optimizing Your Contact Center
Empowering contact center excellence for 30 years!

6 Simple Rules for Optimizing Your Contact Center

Contact Center Expo & Conference is just one month away, and we want to help you connect with your peers, get inspired, and optimize your contact center.

Over the last two weeks, #ICMIchat discussed networking and inspiration. This week we had a chat about optimizing your contact center! Here are six of the top tips. Want more? Check out the full chat transcript here.

Join us next Tuesday at 1:00 ET as we discuss ways to develop customer-centric employees! Have questions about joining a Twitter chat for the first time? I'd love to help! Please comment below or send me an email

Topics: Learning & Development, Customer Experience, Strategy & Planning


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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