In Which Area Do You Think Your Contact Center is Strongest?
Empowering contact center excellence for 30 years!

In Which Area Do You Think Your Contact Center is Strongest?

Last week we polled community members and asked in which are they consider their contact center to be strongest.

The choices: teamwork, communication, results/measurement, or innovation.

More than half of respondents said their contact center was strongest in teamwork.  Measurement and results came in second, with nearly a third of the vote, followed by communication, and innovation.

We asked our "Call Center Trade Game" webinar participants the same question.  Wondering how those results compared?  In case you missed it, sign up to view the webinar on demand.

Topics: Learning & Development, Site Operations


More from Erica Marois


Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?



Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
More Polls