#ICMIchat Recap: Customer Service Crushes
Empowering contact center excellence for 30 years!

#ICMIchat Recap: Customer Service Crushes

Love is in the air! In the spirit of the season, we spent some time thinking about crush-worthy customer service organizations, what we all love about our teams, and how to best show love to our customers.

From high performance cultures, to customer loyalty programs and more, check out this recap for ideas you can implement to make sure your customers and agents feel the love this year.

Do you think your contact center is crush-worthy? Share your secrets to success in the comments below!

Join us next week as we talk about customized service experiences. The chat kicks off every Tuesday at 1pm ET. Just follow and use #ICMIchat to participate in the conversation.

Topics: Customer Experience


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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