#ICMIchat Recap: Employee Rewards and Incentives
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#ICMIchat Recap: Employee Rewards and Incentives

Last week during #ICMIchat we discussed the importance of employee engagement.  This week, we went a little deeper.

How can contact center leaders use rewards and incentives to motivate their staff?  Is there such a thing as a bad incentive?  Check out the recap below for guidance on implementing and effective employee rewards and incentives program in your contact center.

Join us again next week (Tuesday, 1:00 pm ET) as we wrap up the month of culture and morale with a chat on remote contact center agents.  TCN will host the hour. 

Topics: Culture & Morale


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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