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6 Simple Ways to Leverage Gamification in the Contact Center

By Erica Marois | Date Published: April 14, 2016 - Last Updated August 22, 2018 | Comments

Gamification is arguably one of the words of the year. You've heard a lot about it, but have you actually used it in your contact center? If you're looking for simple, budget friendly ways to try gamification, look no further than the tips and tricks shared by our #ICMIchat community.

Click through the slides below to learn six simple ways you can incorporate gamification in your contact center.

Want to be a part of our next conversation? Mark your calendar and join us on Tuesday, April 19th as we chat about building better agent scorecards. Kevin Hegebarth will host the one hour discussion. Just follow along on twitter and participate using the hashtag #ICMIchat.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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