Learn the latest approaches to analytics, customer effort measurement, ROI, big data, and communicating results.
Ideas to tackle the tough issues of hiring, mentoring, coaching, and motivating.
The inside scoop on customer experience, surveys, loyalty, journey mapping, and customer satisfaction.
Best practices from industry frontrunners to help lead your team to success.
Gain unique and insightful perspectives from executives who share their experiences and challenges with culture, multiple centers, ROI and operational efficiency.
Critical insights and techniques into knowledge management, QA, workforce management, forecasting, and operational efficiency.
Approaches to select and implement contact center solutions that will optimize performance.