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Learning Tracks

NOTE: The information below is from our recent May 2018 event. Please look for the full program for the spring 2019 event to be posted in late November.


Achieve Metrics Nirvana

Learn the latest approaches to analytics, customer effort measurement, ROI, big data, and communicating results.

Boost Your Culture

Ideas to tackle the tough issues of hiring, mentoring, coaching, and motivating. 

Drive Customer Experience

The inside scoop on customer experience, surveys, loyalty, journey mapping, and customer satisfaction.  

Elevate Your Leadership

Best practices from industry frontrunners to help lead your team to success. 

Executive Perspectives

Gain unique and insightful perspectives from executives who share their experiences and challenges with culture, multiple centers, ROI and operational efficiency. 

Maximize Productivity

Critical insights and techniques into knowledge management, QA, workforce management, forecasting, and operational efficiency. 

Optimize Technology

Approaches to select and implement contact center solutions that will optimize performance. 

"Everybody is really happy to share. There's no real competitors here. It's all about sharing knowledge."

Luke Jamieson, Head of Member Services, UniSuper

   © 2018 UBM, All Rights Reserved.

   © 2018 UBM, All Rights Reserved.