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Conference Agenda

4:00 pm – 7:00 pm

Registration / Check-In

4:00 pm – 7:00 pm

Say ‘Hello’ Reception

6:30 am – 7:00 pm

Registration / Check-In

6:30 am – 8:30 am

Breakfast

12:00 pm – 1:00 pm

Lunch

4:45 pm – 5:15 pm

Welcome Keynote with Justin Robbins

5:15 pm – 7:15 pm

Expo Hall Bash and Special Preview

7:00 am – 6:30 pm

Registration / Check-In

7:00 am – 8:15 am

Industry Roundtables Breakfast

8:15 am – 10:00 am

Welcome & Keynote Presentation

10:00 am – 2:00 pm

Exhibit Hall Open

12:00 pm – 2:00 pm

Food Truck Rally Lunch & Learn in the Expo Hall

6:00 pm – 8:30 pm

ICMI Global Contact Center Awards Party

7:00 am – 4:00 pm

Registration / Check-In

7:30 am – 8:15 am

Topic-Based Networking with Breakfast Snacks

8:15 am – 10:00 am

Keynote Presentation

10:00 am – 12:30 pm

Brunch

10:00 am – 1:30 pm

Exhibit Hall Open

10:50 am – 11:15 am

Solution Spotlight: Transform Your Contact Center into a Profit Center

11:25 am – 11:50 am

Solution Spotlight: Managing a Real-World Cloud Migration Enabling CX Strategies

1:00 pm – 1:15 pm

Passport to Prizes Drawing in the Expo Hall

5:15 pm – 6:15 pm

Closing Keynote

7:30 am – 1:30 pm

Information Desk Open

7:30 am – 8:30 am

Breakfast

8:30 am – 5:00 pm

12:00 pm – 1:00 pm

Lunch

“ACCE [Contact Center Expo] has motivated and inspired me to improve myself as a leader in my organization and to help cultivate and encourage myself to help others improve upon themselves as well. I had such as awesome time! The people I met were so friendly and eager to offer help/advise!”

Candace Estanique , Coordinator, Straub Clinic & Hospital

Sponsors

   © 2018 UBM, All Rights Reserved.

   © 2018 UBM, All Rights Reserved.