Receive Updates

Join our mailing list to receive news and announcements.

Thank you for signing up to receive updates.


Conference Agenda

4:00 pm – 7:00 pm

Registration / Check-In

4:00 pm – 7:00 pm

Start with ‘Hello’ Reception

7:00 am – 6:30 pm

Registration / Check-In

7:00 am – 8:15 am

Industry Roundtables Breakfast

8:15 am – 10:00 am

Welcome & Keynote Presentation

10:00 am – 2:00 pm

Exhibit Hall Open

12:00 pm – 2:00 pm

Food Truck Rally Lunch & Learn in the Expo Hall

6:00 pm – 8:30 pm

ICMI Global Contact Center Awards Party

7:00 am – 4:00 pm

Registration / Check-In

7:30 am – 8:15 am

Topic Based Networking with Breakfast Snacks

8:15 am – 10:15 am

Keynote Presentation

10:00 am – 12:30 pm

Exhibit Hall Open

1:00 pm – 1:15 pm

Passport to Prizes Drawing in the Expo Hall

10:00 am – 12:30 pm

Brunch

5:15 pm – 6:15 pm

Closing Keynote

7:30 am – 1:30 pm

Information Desk Open

7:30 am – 8:30 am

Breakfast

8:30 am – 5:00 pm

12:00 pm – 1:00 pm

Lunch

This conference was a game changer for me. There were so many concepts around metrics and coaching that we have been trying to implement, and those same concepts were discussed here. I was able to take what we have already done, mix in some of these amazing ideas from the conference, and build something that will totally change our contact center for the better!

Haley Birdyshaw , Sponsor and Donor Relations Operations Analyst, Compassion International

Sponsors

   © 2018 UBM, All Rights Reserved.

   © 2018 UBM, All Rights Reserved.