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Making Connections

Exhibit Hall Hours

Monday, May 21:  5:15 PM – 7:15 PM
Tuesday, May 22: 10:00 AM – 2:00PM
Wednesday, May 23: 10:00 AM – 1:30 PM

Say 'Hello' Reception

Sunday, 4:00 PM – 7:00 PM

Connect with the ICMI team and other contact center pros.  Engage in light conversation and learn interesting facts about fellow attendees, all while enjoying a favorite beverage! It's a great chance to make early connections and get to know who's here this year.


Sponsored by:

Monday, 5:15 PM – 7:15 PM

Sip your favorite beverage and snack on light hors d'oeuvres while enjoying conversation with colleagues, friends and new acquaintances, all while browsing the latest contact center solutions from top industry providers. It all takes place in the Expo Hall.


Tuesday, 7:00 AM – 8:15 AM

Get a jumpstart on your networking by identifying and sharing experiences with others in your industry sector, such as Healthcare, Education, Financial, Retail, Government, and more.


Tuesday, 12:00 PM - 2:00 PM

In the Expo Hall

Enjoy lunch from one (or all) of the delicious food stations inside the Expo Hall and visit exhibitors on the show floor. Take part in the scavenger hunt for a chance to win a $1,000 American Express gift card.


Tuesday, 6:00 PM – 8:30 PM

Grab your ukuleles’, straw hats and Hawaiian attire for a fun filled night celebrating and recognizing excellence in the industry at the ICMI Global Contact Center Awards Party!  Our award parties are legendary and this year we’ll be hosting a Hawaiian Luau where you can enjoy tasty bites along with a tropical drink while you mingle, celebrate, pose for pictures and kick-back when we ‘Come Together’ - and... It’s included in your 2, 3 or 4-day conference pass! Expo Hall Only Pass Holders require separate ticket purchase ($89).

Category Sponsors: 



Wednesday, 7:30 AM – 8:15 AM

Topic Based Networking with Breakfast Snacks


Wednesday, 10:00 AM - 12:30 PM

In the Expo Hall

It’s BRUNCH time at Expo! Join us in the Expo hall for a mix of breakfast goodies, lunch favorites and some sweet dessert indulgences. Then take part in the scavenger hunt where exhibitors hold the key to your answers. Get a stamp from those exhibitors and return the card to the ICMI booth for a chance to a $1000 Amex gift card!


During exhibit hall hours

This is your opportunity to win valuable prizes! Simply visit the booths of participating vendors, have your passport stamped, and return the completed passport for your chance to win! Prizes in past years have included a $200 Amazon gift card, an iPad mini, a Kindle Fire HD, and Bose Noise Cancelling Headphones.
Drawing for prizes to be held in the Expo Hall on Wednesday at 1:00pm.


Wednesday Evening

Local Restaurants

Utilize the mobile app topic channel to connect with others; put a group together for dinner and great conversation at the many restaurants nearby. NOTE: This event is an ‘on your own event’ but is strongly encouraged. If ICMI can help connect you with others, please let us know.


During Exhibit hall hours - by appointment

Receive a customized professional development “roadmap” - for your contact center – that identifies recommended next steps in your team’s development. For more information, contact Todd Piccuillo at [email protected].

"Networking was tremendous and John Goodman and Joe Bannon are true assets to emerging technology and best practices."

Jason Kean, Manager, Service Assurance,

   © 2018 UBM, All Rights Reserved.

   © 2018 UBM, All Rights Reserved.