May 13-16, 2019
Ft. Lauderdale, FL | The Diplomat Resort
| May 13-16, 2019
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ICMI Announces the Winners of the 2018 ICMI Global Contact Center Awards
More than 50 Leading Companies Announce New Products, Services, Demonstrations & More at ICMI Contact Center Expo 2018
ICMI Contact Center Expo Announces 2018 Program Featuring Disney Institute, Audible - Amazon, Oracle Hospitality & JetBlue
ICMI Contact Center Expo Announces Robust Keynote Lineup for 2018 Event
ICMI Announces 2017 Global Contact Center Award Winners at the Annual ICMI Contact Center Expo & Conference in Orlando, Fl.
ICMI & NICE partner for New Research Highlighting Workforce Management Trends and Downfalls
Leading Exhibitors to Showcase New Products and Services at ICMI Contact Center Expo & Conference 2017
ICMI Expo Hall Highlighted by Dynamic Lineup of Educational and Networking Opportunities
ICMI Contact Center Expo & Conference Adds Salesforce Vice President, Keith Pearce to Keynote Lineup
ICMI Announces 2017 Global Contact Center Award Finalists
The International Customer Management Institute (ICMI) Now Accepting Speaker Proposals for Its 2017 Contact Center Demo & Conference
ICMI Contact Center Expo & Conference Enhances Offerings with the Addition of Innovative Programs, Workshops, Speakers & More
ICMI Announces Program for 2017 Contact Center Expo & Conference in Orlando
ICMI Now Accepting Submissions for 2017 Global Contact Center Awards
ICMI Selects Leading Customer Management Professionals to Deliver Keynote Presentations for 2017 Event
ICMI's 2016 Contact Center Demo & Conference to House New Products, Services and Demonstrations from Leading Exhibitors
ICMI's Training Symposium Returns to San Diego for 2016 Event
ICMI Contact Center Demo & Conference Announces Eight Interactive Workshops for 2016 Event
ICMI Announces New Track Offerings and Advisory Board Additions for 2017 Contact Center Expo & Conference
Dizzion Awarded Best New Technology by International Customer Management Institute
Contact Center Professionals from Around the World Gathered to Share Industry Best Practices at the 2016 ICMI Expo & Conference
Winners Announced: 2016 ICMI Global Contact Center Awards
New Research from ICMI and Lionbridge: Contact Centers Need to Adopt Omni-Lingual Strategies To Support Growing Language Diversity & Heightened Consumer Expectations
Exhibitors Make Announcements Prior to ICMI Contact Center Expo & Conference Taking Place Next Week
ICMI Announces Additional Keynotes from Salesforce & Quicken Inc. for Contact Center Expo & Conference
ICMI Selects More Than 60 Global Contact Center Award Finalists from Nearly 150 Entries
ICMI Announces New Program for 2016 Contact Center Expo & Conference Highlighting the Rise of Customer Experience
ICMI Contact Center Expo & Conference Announces Initial Keynote Lineup for Spring Event
ICMI 2016 Global Contact Center Awards Now Accepting Entries for More Than 15 Unique Categories
2016 ICMI Contact Center Expo & Conference Opens Call for Papers, Featuring New Track to Explore Trends in Customer Experience
"Lori Bocklund - My favorite presenter in a session - smart, funny and filled with great information. Please keep her on the rotation of speakers at your future conferences."
Jennifer Stowell, Sales Support Supervisor, REI
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As to Disney properties & artwork: © Disney
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