Receive Updates

Join our mailing list to receive news and announcements.

Thank you for signing up to receive updates.

Exhibitors

 

Chat with solution providers and learn about products and services to improve contact center operations. Whether you're trying to stay at the forefront of the industry with the latest technology or if you just have a need for a particular improvement, the exhibitors here welcome open conversations.

DEMO HALL HOURS:
Monday, 5:15pm-7:15pm, Demo Hall Bash & Special Preview
Tuesday, 10:00am-2:00pm
Wednesday, 10:00am-2:00pm

Conference Host

ICMI

Booth Number: 417
Website: http://www.icmi.com/
Twitter: https://twitter.com/CallCenterICMI
Product Categories: Contact Center Resources, Training, on-site or virtual

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.

Diamond

Salesforce

Booth Number: 511
Website: https://www.salesforce.com/
Product Categories: Cloud Solutions, CRM Solutions, Multichannel/Omnichannel Suites

Service Cloud, the world’s #1 intelligent customer service platform, enables companies to transform the customer experience with smart customer service conversations across every channel. Whether engaging customers via messaging, video, communities, web chat, in-app, email, phone or even communicating directly with connected products, Service Cloud helps leading brands use service as a competitive advantage by delivering personalized, connected customer service experiences across every channel. Companies that have deployed Service Cloud have seen an average 22 percent decrease in support costs and 28 percent increase in agent productivity according to a third-party research report sponsored by Salesforce.

Platinum

Genesys

Booth Number: 411
Website: http://www.genesys.com/
Twitter: https://www.twitter.com/Genesys
LinkedIn: https://www.linkedin.com/company/Genesys
Product Categories: Analytics Software/Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Customer Satisfaction Surveys (NPS, VOC, etc), Multichannel/Omnichannel Suites, Phone/Data/Internet, Quality Monitoring & Coaching, Self-Service Tools, Video Support, Workforce Optimization/Performance Mgmt

Genesys¬ powers 25 billion of the worldÍs best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.https://www.twitter.com/Genesys

Platinum

NICE inContact

Booth Number: 611
Website: http://www.niceincontact.com/
Twitter: https://twitter.com/incontact
LinkedIn: https://www.linkedin.com/company/niceincontact
Product Categories: Cloud Solutions, Contact Center Resources, Workforce Optimization/Performance Mgmt

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation to help companies act smarter and respond faster to consumer expectations. NICE inContact, a NICE company, is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, and serves customers in more than 150 countries, including over 85 of the Fortune 100 companies. www.niceincontact.com

Gold

Appian

Booth Number: 605
Website: https://www.appian.com/
Product Categories: Agent Desktop Software, CRM Solutions, Multichannel/Omnichannel Suites

Appian provides a software development platform that combines intelligent automation and enterprise low-code development to rapidly deliver powerful business applications. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk and compliance. For more information, visit www.appian.com.

Gold

Bold360 by LogMeIn

Booth Number: 607
Website: https://www.logmeininc.com/
Product Categories: Cloud Solutions, Contact Center Resources, Multichannel/Omnichannel Suites

Bold360 is the ultimate customer engagement solution delivering the richest possible customer profiles and fastest time-to-value. Bold360 provides the digital channels and tools needed to engage and support consumers as they seamlessly move across self-service and agent-assisted channels including chat, email, messaging and social, while presenting agents with the full context of those interactions through a single pane of glass. Leveraging the power of A.I., Bold360 helps personalize and enhance every engagement, no matter where it takes place – liberating agents to do what they're best at, being human. It helps you deliver fundamentally better customer experiences, more easily – no matter the problem, channel or device. Bold360 delivers groundbreaking intelligence with out of the box simplicity, improving contact center efficiencies and delivering richer and more personalized customer experiences that build loyalty, advocacy and grow share of wallet. For more information, visit www.bold360.com.

Gold

Pegasystems

Booth Number: 504
Website: https://www.pega.com/
Twitter: https://www.twitter.com/pega
LinkedIn: https://www.linkedin.com/company/165426/
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Workforce Optimization/Performance Mgmt

Using AI-powered Workforce Intelligence and Robotic Automation, Pega Customer Service leverages real-time and historical insights to optimize your agent workforce for improved productivity, retention, and customer experience. Pegasystems Inc. is the leader in software for customer engagement and operational excellence.

Pega’s adaptive, cloud-architected software – built on its unified Pega® Platform – empowers people to rapidly deploy, and easily extend and change applications to meet strategic business needs. Over its 30-year history, Pega has delivered award-winning capabilities in CRM, powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results.

To learn more visit us at www.pega.com/service.

Gold

Sharpen

Booth Number: 404
Website: https://sharpencx.com/
Twitter: https://www.twitter.com/sharpentech
LinkedIn: https://www.linkedin.com/company/sharpentech/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel/Omnichannel Suites, Quality Monitoring & Coaching

Sharpen is the agent-first contact center platform providing an easier, simpler way to provide customer service on a global scale. Their cloud-native platform uses any mix of the leading service providers to give perfect voice quality, and A.I. powered communications with no regional boundaries. The platform is HIPAA & PCI compliant, carries a financially-backed 99.999% uptime guarantee, and all data is encrypted at rest and in transit.

With a better approach to omni-channel and the full range of mission-critical features, Sharpen provides a clear path for contact centers to move away from legacy products. Deep analytics and multiple levels of customization options help businesses grow even farther in their efforts to provide better customer experiences.

Sharpen’s focus on the agent experience is helping businesses of all kinds find ROI through agent improvement, cost savings, and increases in CSAT ratings.

Gold

Sitel Group

Booth Number: 405
Website: https://www.sitel.com/
Twitter: https://twitter.com/Sitel_WorldWide
LinkedIn: https://www.linkedin.com/company/sitel
Product Categories: Contact Center Resources, Outsourcing, Social Media / Chat / Mobile Support

Sitel Group is one of the world’s largest customer experience companies. We’re comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions. We’re dedicated to helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences.

Gold

Talkdesk

Booth Number: 407
Website: https://www.talkdesk.com/
Twitter: https://www.twitter.com/talkdesk
LinkedIn: https://www.linkedin.com/company/talkdesk
Product Categories: Cloud Solutions, Contact Center Resources, Workforce Optimization/Performance Mgmt

Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom and Zumiez rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.

Silver

Five9

Booth Number: 604
Website: http://www.five9.com
Twitter: https://www.twitter.com/Five9
LinkedIn: https://www.linkedin.com/company/five9
Product Categories: Agent Desktop Software, Cloud Solutions, Multichannel/Omnichannel Suites

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating over three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that it reliable, secure, compliant and scalable which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Silver

ServiceNow

Booth Number: 716
Website: https://www.servicenow.com/
Twitter: https://twitter.com/servicenow
LinkedIn: https://www.linkedin.com/company/servicenow/
Product Categories: Cloud Solutions, CRM Solutions, Multichannel/Omnichannel Suites

ServiceNow (NYSE: NOW) makes work, work better for people. Our cloud based platform and solutions deliver digital experiences that help people do their best work. For more information, visit: www.servicenow.com

AcuCall
Ameridial, Inc.
Calabrio, Inc.
Contaqt

AcuCall

Booth Number: 704
Website: http://www.acucall.com/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, CRM Solutions, Multichannel/Omnichannel Suites

AcuCall Omni-Channel Contact Platform.
AcuCall is a leading provider of packaged, integrated customer contact solutions for On-Demand, Cloud delivery. AcuCall unified platform solutions are designed to help companies optimize efficiency, increase revenue and lower costs.

Ameridial, Inc.

Booth Number: 320
Website: http://www.ameridial.com
LinkedIn: https://www.linkedin.com/company/ameridial-inc/
Product Categories: Outsourcing, Social Media / Chat / Mobile Support

Ameridial provides high-quality call center services. We deliver exceptional customer experiences and top notch results. Founded in 1987, Ameridial is a family-owned company headquartered in North Canton, Ohio with 6 U.S. based call centers.

Ameridial processes over 50 million customer interactions each year. Our experience makes us the right call center partner for you. We focus on service, quality, and sales, striving to meet your goals and advance your business.

We design customized multi-channel solutions that provide a seamless experience for your customers. Ameridial’s experience, responsiveness, flexibility, and transparency – are all working to build your brand.

Calabrio, Inc.

Booth Number: 517
Website: http://www.calabrio.com
Twitter: https://www.twitter.com/calabrio
LinkedIn: https://www.linkedin.com/company/calabrio-inc
Product Categories: Analytics Software/Customer Analytics, Cloud Solutions, Workforce Optimization/Performance Mgmt

Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.

Contaqt

Booth Number: 307
Website: https://www.contaqt.com/

With CONTAQT, you can deliver exceptional customer support to your clients and boost sales to the roof Whether you employ several hundred busy agents or handle phone calls rather rarely we got you covered.

CONTAQT will fully adapt to your needs and size of any business. The only thing you need is internet access.

Integration into your existing helpdesk, e-commerce or CRM solutions, national and international inbound phone numbers and many other features of a first-class call center will make your work more efficient and boost satisfaction of your clients and employees dramatically.

Content Guru
ConvergeOne
Fonolo
Fusion

Content Guru

Booth Number: 505
Website: http://www.contentguru.com/
Twitter: https://www.twitter.com/cgchirp
LinkedIn: https://www.linkedin.com/company-beta/227405/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel/Omnichannel Suites

Content Guru is a global leader in cloud-based communications solutions. It delivers customer engagement and Cloud Contact Centre services through the multi-award-winning storm® platform.

Hundreds of the world’s largest organisations are powered by storm, in sectors ranging from utilities and travel through to finance and government, and include Chubb, Sodexo, and the UK's National Health Service (NHS).

ConvergeOne

Booth Number: 622
Website: https://www.convergeone.com/
Twitter: https://twitter.com/Converge_One
LinkedIn: https://www.linkedin.com/company/converge-one
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources

Founded in 1993, ConvergeOne is a leading global IT services provider of collaboration and technology solutions for large and medium enterprises with decades of experience assisting customers to transform their digital infrastructure and realize a return on investment. Over 9,200 enterprise and mid-market customers trust ConvergeOne with collaboration, enterprise networking, data center, cloud and security solutions to achieve business outcomes. Our investments in cloud infrastructure and managed services provide transformational opportunities for customers to achieve financial and operational benefits with leading technologies. ConvergeOne has partnerships with more than 300 global industry leaders, including Avaya, Cisco, IBM, Genesys and Microsoft to customize specific business outcomes. We deliver solutions with a full lifecycle approach including strategy, design and implementation with professional, managed and support services. ConvergeOne holds more than 6,000 technical certifications across hundreds of engineers throughout North America including three Customer Success Centers.

Fonolo

Booth Number: 617
Website: http://www.fonolo.com
Twitter: https://www.twitter.com/fonolo
LinkedIn: https://www.linkedin.com/company/fonolo
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel/Omnichannel Suites

As the leading provider of cloud-based call-back solutions, Fonolo eliminates hold time and improves the way call centers interact with their customers on the web, mobile or by phone.

Fonolo's In-Call Rescue solution gives your customers the option to "press 1 to get a call-back from the next agent", while Web Rescue and Mobile Rescue power your website and mobile app with click-to-call-back capabilities.

Fonolo's cloud-based technology works with any call center infrastructure and has minimal impact on your existing processes. An optional on-premise appliance can also be added to comply with strict security requirements.

More info: Fonolo.com or info@fonolo.com.

Fusion

Booth Number: 711
Website: http://www.fusionconnect.com
Twitter: https://www.twitter.com/FusionConnectSM
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources, CRM Solutions, Long Distance Phone Service, Phone/Data/Internet, Social Media / Chat / Mobile Support

Fusion’s powerful Contact360 provides an enterprise-class cloud contact center solution for businesses of every size and requirement. The solution’s intelligence resides securely in the cloud, removing end of life concerns and protecting technology investments with advanced system integration and a clear and secure path to the cloud. Fusion’s enterprise contact center solution provides a full 360 degree view of everything a business needs to connect and communicate with customers more effectively than ever before, converging access and network with advanced features and functionality for a complete single source solution.

GamEffective
GlowTouch Technologies
HDI
i2x

GamEffective

Booth Number: 618
Website: http://www.gameffective.com/
Twitter: https://www.twitter.com/gameffective
LinkedIn: https://www.linkedin.com/company/gameffective
Product Categories: Employee Benefits, Incentives/Gamification, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

GamEffective is an Employee Centric Performance Management Platform – the “fitness tracker” for the Connected Workforce of the Future. The platform empowers employees to boost their work performance through hyper personalized goals, real time tracking and data-driven, actionable feedback and coaching. Deployed with the world’s leading organizations Gameffective helps managers drive up employee value day by day.

GlowTouch Technologies

Booth Number: 312
Website: https://www.glowtouch.com/
Twitter: https://twitter.com/glowtouch/
LinkedIn: https://www.linkedin.com/company/glowtouch-technologies/
Product Categories: Contact Center Resources, Outsourcing, Social Media / Chat / Mobile Support

GlowTouch Technologies is a global customer care right sourcing organization that puts people first. Whether you are ready to economically scale your care operations or seamlessly integrate customer success across your channels, platforms, and devices, you can depend on GlowTouch to support your needs.

GlowTouch is a woman-led organization, and is headquartered in Louisville, KY, with US offices in Chicago, IL, Dallas, TX, and India offices and delivery centers in Mangalore and Bangalore. We invest in our people so they can bring your company long-term growth. Y(our) success enables us to give more back to the community – and that’s good for us all. Find us online at www.glowtouch.com.

HDI

Booth Number: 525
Website: http://www.hdiconference.com/
Product Categories: Customer Satisfaction Surveys (NPS, VOC, etc), Self-Service Tools, Training, on-site or virtual

Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the industry source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners.

i2x

Booth Number: 412
Website: https://i2x.ai/
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Workforce Optimization/Performance Mgmt

Every customer conversation is rich with valuable data and information. i2x leverages the power of artificial intelligence to transform the human voice into actionable insights at the speed of a face-to-face conversation. i2x captures, understands, and delivers knowledge from phone conversations to optimize business processes, drive conversions, and consistently delight customers.

i-Comm Connect
injixo
iQventures
Language Services Associates

i-Comm Connect

Booth Number: 713
Website: http://www.icommconnect.com/
Twitter: https://www.twitter.com/icommconnect
LinkedIn: https://www.linkedin.com/company/i-comm-connect/
Product Categories: Analytics Software/Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Long Distance Phone Service, Phone/Data/Internet, WebRTC

TACTAL is a powerful yet simple Contact Center solution that improves the customer experience while reducing operational cost for the business. The patented solution allows businesses to embed secure call buttons directly into their website or mobile app for customers to click and instantly connect to the right agent. Data and analytics about the user are captured and displayed to the agent within their CRM of choice to address customer inquiries more efficiently.

injixo

Booth Number: 621
Website: http://www.injixo.com/
Twitter: https://www.twitter.com/injixo
LinkedIn: https://www.linkedin.com/company/injixo
Product Categories: Cloud Solutions, Contact Center Resources, Workforce Optimization/Performance Mgmt

For any contact center, injixo is a powerful and easy-to-use cloud workforce management application for forecasting, scheduling and intraday management. Our clients do more business and create happier customers while lowering costs and reducing effort around staffing their labor in the contact center. The pay-as-you-grow model allows flexibility at a remarkable price of $9 per user per month.

As one of the earliest adopters of cloud services for the contact center industry, we radically changed our business model and we were one of the first to offer workforce management as a "Software as a Service" under the brand "injixo".

Our parent company is InVision AG, in 1995 InVision started offering workforce management software. By 1997 our focus was completely on the contact center industry. By 1999, InVision had already set up subsidiaries in 11 offices around the world.

iQventures

Booth Number: 308
Website: http://www.iqventures.com/
Product Categories: Analytics Software/Customer Analytics, Cloud Solutions, Quality Monitoring & Coaching

SpeechiQ leverages the power of IBM Watson to deliver the most advanced, user-friendly speech analytics and quality management tool on the market, providing organizations the opportunity to improve the customer experience. Delivering a simplified and customizable call evaluation workflow (both automated and manual) complete with extensive call analytics ensures maximum efficiency. The easy-to-use interface enables quick call searches utilizing filters and keyword lists. Leveraging our cloud deployment model ensures maximum flexibility while controlling operating costs. With unlimited storage at no additional cost for any defined length of time, your compliance and budgetary needs are protected.

Language Services Associates

Booth Number: 707
Website: https://lsaweb.com/
Twitter: https://www.twitter.com/LSAWeb
LinkedIn: https://www.linkedin.com/company/language-services-associates
Product Categories: Contact Center Resources, Outsourcing, Speech & Language Services

Language Services Associates (LSA) offers a full suite of language interpretation solutions to help your agents optimize the customer experience for limited English proficient customers. Providing native language support improves the efficiency and productivity of your agents and raises customer satisfaction and brand loyalty. For more than 2,000 clients worldwide, in more than 200 languages, LSA provides a competitive differentiator in the financial, insurance, banking, entertainment, hospitality and manufacturing industries. Founded in 1991, LSA has a strong reputation for helping our clients build relationships, ensure accuracy, and make trusted connections with their limited English proficient customers. For more information on LSA, please call 800.305.9673 or visit www.lsaweb.com.

Lessonly
Lightico
Loxysoft
MindTouch

Lessonly

Booth Number: 717
Website: http://www.lessonly.com
Twitter: https://www.twitter.com/lessonly
LinkedIn: https://www.linkedin.com/company/3148030
Product Categories: Cloud Solutions, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

Lessonly is powerfully simple training software that helps teams learn, practice, and do better work. We are used by 1.5 million learners at more than 550 leading companies including Trunk Club, Ibotta, U.S. Cellular, and Zendesk to share knowledge, develop skills, and reinforce best practices. The result is faster onboarding, higher NPS scores, more closed deals, and a superior customer experience.

Lightico

Booth Number: 720
Website: https://www.lightico.com/
Twitter: https://twitter.com/lightico
LinkedIn: https://www.linkedin.com/company/lightico/
Product Categories: Contact Center Resources, Multichannel/Omnichannel Suites, Social Media / Chat / Mobile Support

Lightico’s real-time digital collaboration platform enables contact center agents to accelerate sales and service requests. With Lightico, while on a call, customers digitally sign documents, complete forms, share documents/ID, see images and videos and process payments securely. Lightico’s instant collaboration solution streamlines company workflows and improves customer journeys.

Loxysoft

Booth Number: 616
Website: https://www.loxysoft.com
Product Categories: Analytics Software/Customer Analytics, Quality Monitoring & Coaching, Workforce Optimization/Performance Mgmt

Loxysoft is the provider of the workforce management system ProScheduler. ProScheduler is used by hundreds of call centers in North America to improve customer experience, by optimizing schedules based on incoming traffic, and for project planning of outbound activities. ProScheduler is affordable and has a truly intuitive and graphic user interface, which makes it quick to implement and learn. ROI is generally made within 6-8 months. The powerful optimizing engine creates optimized schedules within minutes, which makes it easy to try different settings to analyze effects and measure costs before publishing the schedules to your workforce.

MindTouch

Booth Number: 311
Website: http://www.mindtouch.com
Twitter: https://twitter.com/MindTouch
LinkedIn: https://www.linkedin.com/company/mindtouch
Product Categories: Agent Desktop Software, Cloud Solutions, CRM Solutions

MindTouch offers a cloud-based, AI-powered knowledge management platform that drives customer self-service, agent assistance and ticket deflection for organizations of all sizes and industries. Hundreds of companies rely on MindTouch to enable customers and support teams to intelligently and automatically find the answers they need, across all channels and devices, to increase agent productivity, enhance operational efficiencies and improve the customer experience. Additionally, MindTouch has developed prepackaged integrations to the most popular CRM and contact center platforms and provides a rich API toolset to allow custom integrations into any other system. The company is located in San Diego, California.

Mobile Coach
Monet Software
Noble Systems
No Jitter

Mobile Coach

Booth Number: 316
Website: https://mobilecoach.com/
Twitter: https://twitter.com/mobile_coach
LinkedIn: https://www.linkedin.com/company/mobile-coach/
Product Categories: Social Media / Chat / Mobile Support, Training, on-site or virtual

Mobile Coach is the market-leading enterprise-grade chatbot management platform. We deliver a robust customer service chatbot that both increases customer delight and lowers customer support costs.
Our chatbot platform is a game changing innovation for how enterprise's influence employee engagement, learning, customer service, sales performance and overall behavior change.
There is no better way to scale the critical conversations that need to happen across your organization to achieve your target business results.

Monet Software

Booth Number: 624
Website: https://www.monetsoftware.com/
Twitter: https://www.twitter.com/MonetSoftware
LinkedIn: https://www.linkedin.com/company/monet-software
Product Categories: Cloud Solutions, Quality Monitoring & Coaching, Workforce Optimization/Performance Mgmt

Monet Software is a global provider of cloud workforce optimization software solutions that enable contact centers and help desks to deliver outstanding customer experience.

With a true cloud environment, Monet Software award-winning platform includes workforce management, call recording, quality management, and performance management and ensures flexibility, intuitive user experience, and reliability, resulting in increased productivity, service levels while reducing center costs.
For more information, go to www.monetsoftware.com

Noble Systems

Booth Number: 302
Website: http://www.noblesys.com/
Twitter: https://www.twitter.com/NobleSystems
LinkedIn: https://www.linkedin.com/company/noble-systems
Product Categories: Agent Desktop Software, Call Mgmt: ACD, IVR, PBX, CallBack Software, Workforce Optimization/Performance Mgmt

Noble Systems Corporation is a global leader in customer communications, providing innovative solutions for Contact Center, Workforce Engagement, and Analytics technologies. Tens of thousands of agents worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise and cloud platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, speech analytics, workforce management, and gamification. With a portfolio of 160 patents and growing, Noble leads the way in pioneering solutions for the contact center market.

No Jitter

Booth Number: 524
Website: https://nojitter.com
Product Categories: Cloud Solutions, Contact Center Resources, CRM Solutions

Your trusted daily source for industry news and analysis. No Jitter is produced by the same people who run Enterprise Connect, the largest conference/exhibition in the U.S. devoted exclusively to enterprise communications. No Jitter has unique access, insights, vigilance, energy, and reputation, which allow it to generate vibrant content on a daily basis. Check us out today!

Nuxiba Technologies
OnBrand24
PayActiv
Pipkins

Nuxiba Technologies

Booth Number: 305
Website: http://www.nuxiba.com
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, WebRTC

Nuxiba® is a leading developer and provider of state-of-the-art Call Center Solutions that empower businesses to communicate
at any scale. Our powerful, reliable and easily-deployable open-architecture Cloud and Hosted Contact Center Solutions are fully customizable and can be tailored to work within your infrastructure.

We offer predictive and progressive dialing, IVR and ACD, call blending, voice messaging, ringless voice mail drops, SMS, call recording, and much much more.

OnBrand24

Booth Number: 420
Website: http://www.onbrand24.com
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Contact Center Resources, Customer Satisfaction Surveys (NPS, VOC, etc), Long Distance Phone Service, Outsourcing, Quality Monitoring & Coaching, Social Media / Chat / Mobile Support

A premier outsourced domestic call center services provider for 30+ years, OnBrand24 offers inbound and outbound expertise across B2B and B2C markets. Awarded the Gold Medal by TopTenREVIEWS in 2014 (Silver in 2013) and named to the Inc. 5000 list of the fastest growing private companies the last two years, we specialize in customer service, order processing, tier 1 help desk; lead generation, appointment setting, customer win-back and customer research. Locations: Beverly, MA, Portsmouth, NH and Savannah, GA. All representatives work on-site for quality assurance, knowledge sharing, work performance monitoring and productivity. Phone, email, live chat.

PayActiv

Booth Number: 721
Website: https://www.payactiv.com/
Product Categories: Employee Benefits, Incentives/Gamification, Employee Services/Benefits, Human Resource and/or Recruitment Tools

PayActiv is a financial technology solution that gives employees on-demand and real-time access to earned income plus many financial services including electronic bill pay, budgeting and savings tool, prescription discounts, financial literacy, and financial counseling through a holistic financial wellness platform.

Offering PayActiv as an employee benefit helps financially stressed working families escape costly fee and debt traps, and it helps employers save expense dollars annually because of reduced turnover and improved employee health, engagement, and productivity.

Employer partners include over 200 businesses that include Walmart, the world’s largest employer with 1.4M eligible users and dozens of businesses like TeleTech, Signature Health, and Great Clips that employ from 5 to 100,000+ employees.

Pipkins

Booth Number: 522
Website: http://www.pipkins.com/
Twitter: https://www.twitter.com/pipkinswfm
LinkedIn: https://www.linkedin.com/company/130918
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Workforce Optimization/Performance Mgmt

A privately-held, American-owned company, Pipkins, Inc. (pipkins.com) was founded in 1983. Headquartered in St. Louis, Missouri, the firm is a leading supplier of workforce management software, providing sophisticated, cloud-based forecasting and scheduling technology, as well as other fully integrated solutions for performance management, real-time adherence, task tracking, time & attendance tracking, compliance monitoring, mentoring, collaboration, etc. For more than 35 years, Pipkins has consistently created and delivered superior workforce management products for contact centers of all sizes as well as other enterprise-level operations. Pipkins boasts 13 industry-first applications with solutions that are three to five years ahead of the curve. Today, the Pipkins' team continues to develop new applications to provide supervisors and managers with the state-of-the-art tools necessary to improve the efficiency and effectiveness of their people and systems.

Quantiphi, Inc
RapportBoost
ScreenSteps
Sennheiser

Quantiphi, Inc

Booth Number: 718
Website: https://www.quantiphi.com/
Twitter: https://twitter.com/Quantiphi
LinkedIn: https://www.linkedin.com/company/quantiphi-inc-/
Product Categories: Analytics Software/Customer Analytics, Cloud Solutions, Speech & Language Services

Quantiphi is an category-defining Applied AI and Machine Learning software and services company focused on helping organizations translate the promise of big data and machine learning technologies into quantifiable business impact.

Qonversational AI helps businesses serve customers better by building customised, natural and rich conversational experiences powered by AI. Our solution offerings, which include Dialogflow, Contact Center AI and custom NLU solutions, help improve operational productivity and customer experience. We go beyond natural language understanding and identity of a chatbot to account for unanticipated scenarios, interruptions, ambiguities, and other situations that are the norm when conversing in real life.

RapportBoost

Booth Number: 318
Website: http://rapportboost.ai
Twitter: https://twitter.com/RapportBoost
LinkedIn: https://www.linkedin.com/in/tonymedrano/
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Quality Monitoring & Coaching

RapportBoost.AI is the leading conversational sales analysis platform for brands that use chat, SMS and messenger tools to engage customers. RapportBoost.AI uses artificial intelligence to optimize chat conversations in order to drive dramatic and sustained improvements in conversion rate, order size, customer satisfaction, renewal rate, average handle time, first contact resolution rate, agent retention and happiness and other critical contact center metrics. Learn more about how to supercharge chat conversations for your brand from the team at RapportBoost.

ScreenSteps

Booth Number: 313
Website: https://www.screensteps.com/
Product Categories: Cloud Solutions, Self-Service Tools, Workforce Optimization/Performance Mgmt

Many businesses struggle with teaching their call center agents about their operational policies, procedures, and products. Managers become frustrated with how long it takes to onboard new reps, and reps become frustrated with how confusing everything seems.

ScreenSteps helps by simplifying the training process. With ScreenSteps, Training Managers can create self-paced courses and reference materials that reps can access 24/7. Managers can create checklists, step-by-step instructions, and incorporate video so that reps can learn with a format that works best for them.

And when reps have a question, they can turn to your ScreenSteps knowledge base instead of interrupting other reps and managers. ScreenSteps includes search and contextual help so reps can quickly find the correct policy, checklist, script, or step-by-step instructions.

ScreenSteps cuts the time it takes reps to apply what they learn and reduces the mistakes they make when supporting your customers.

Sennheiser

Booth Number: 423
Website: http://en-us.sennheiser.com/
LinkedIn: https://www.linkedin.com/company/sennheiser-communications
Product Categories: Contact Center Hardware

Sennheiser is the world's leading manufacturer of headphones, microphones and wireless transmission systems. SennheiserÍs Enterprise Solution division is specialized in the development of wireless headsets, wired headsets, speakerphones and conferencing systems for all aspects of your business needs.
We obtain certifications, test our products and develop long-term relationships with the leading global Unified Communications providers. You can count on an easy-to-install integrated solution that delivers a smooth and productive user experience.

Shaker
Shelf
SWPP
TASKE Technology

Shaker

Booth Number: 619
Website: http://www.shakerinternational.com/
Twitter: https://twitter.com/ShakerVJT
LinkedIn: https://www.linkedin.com/company/shaker-international/
Product Categories: Human Resource and/or Recruitment Tools

Shaker’s Virtual Job Tryout® enables recruiters with selection science technology, combining the best of predictive analytics with human judgment. Candidates complete day-in-the- life experiences that engage, educate, and predict success on the job. Increase retention, improve quality of hire.

Shelf

Booth Number: 705
Website: https://shelf.io/
Product Categories: Cloud Solutions, Self-Service Tools, Workforce Optimization/Performance Mgmt

Shelf is an award winning contact center and help desk knowledge management platform. Shelf offers advanced AI automation and the best search in the industry helping agents quickly find, manage and solve customer issues on the first call. Used by organizations like Slalom, Amazon and Nielsen, Shelf was designed by a Harvard knowledge management expert and data scientist for best in class search and organization. Unlike other knowledgebase platforms, Shelf offers pinpoint accurate document search, AI automation for maintenance and powerful analytics.

SWPP

Booth Number: 319
Website: http://www.swpp.org/
Twitter: https://www.twitter.com/SWPP_ORG
LinkedIn: https://www.linkedin.com/groups/2777089
Product Categories: Quality Monitoring & Coaching, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

The Society of Workforce Planning Professionals (SWPP) is a global organization devoted to facilitating education and networking opportunities among workforce planners.

SWPP provides its membership with a variety of services, including:
Member-only access to certain areas of the SWPP website; E-mail Tip of the Week; Quarterly newsletters with articles written by industry experts; Regional networking meetings (SWPP Meets); Access to quarterly web seminars; Free online trainings; Online forums; Job Posting Board; $100 discount on CWPP certification; $250 discount to the SWPP Annual Conference.

Information about our sister association, the Quality Assurance & Training Connection (QATC), is available at www.qatc.org.

TASKE Technology

Booth Number: 310
Website: http://www.taske.com/
Product Categories: Analytics Software/Customer Analytics, CRM Solutions, Quality Monitoring & Coaching

TASKE contact center reporting software provides up-to-the-second real-time views of all callers waiting for or speaking with agents, historical reporting on inbound, outbound and internal call activity as well as call search with cradle-to-grave view. Improve contact center service levels and enhance customer retention strategies with TASKE.

Telnyx

Booth Number: 410
Website: https://telnyx.com/
Product Categories: Cloud Solutions, Long Distance Phone Service, Self-Service Tools

Telnyx delivers voice, messaging and more for applications and next-generation communications companies. Telnyx is a communications platform that provides global carrier-grade services. Telnyx maintains an international, private IP network and grants its customers unprecedented control over their communications through its innovative portal and RESTful API.
Telnyx products include voice (elastic SIP trunking, global number search, and telephony data), programmatic messaging, embedded communications (WebRTC) and automated networking. Customers provision services a la carte and pay by usage for scalable, on-demand communications.

UJET

Booth Number: 706
Website: https://ujet.co
Twitter: https://www.twitter.com/ujetco
LinkedIn: https://www.linkedin.com/company-beta/18051573/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel/Omnichannel Suites

UJET is a ultra-modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant. For more information, visit www.getujet.com.

unymira

Booth Number: 317
Website: http://www.unymira.com/
Twitter: https://twitter.com/unymira_us
LinkedIn: https://www.linkedin.com/company/kcenter-us/
Product Categories: Agent Desktop Software, Multichannel/Omnichannel Suites, Self-Service Tools

unymira is one of the leading knowledge management software providers for customer service and support organizations. Founded in 1977, only a few providers can boast more experience in knowledge management for contact centers. Over 300 midsize, large enterprises and public-sector institutions trust in our innovative knowledge management and integrated self-service solutions. With our ACTIVE knowledge base, Knowledge Center, which is unique in the market, we help customer service agents to find answers easily and quickly. Our technology enables contact centers to maximize productivity and to improve customer experience, through all support channels.

Verint

Booth Number: 416
Website: http://www.verint.com
Twitter: https://twitter.com/Verint
LinkedIn: https://www.linkedin.com/company/verint/
Product Categories: Cloud Solutions, Quality Monitoring & Coaching, Workforce Optimization/Performance Mgmt

Verint® is The Customer Engagement Company™. We help organizations simplify and modernize customer engagement, empower the workforce and the customer, and share real-time intelligence to drive real business impact. Our market-leading cloud and hybrid solutions leverage the latest in artificial intelligence, advanced analytics, and automation to help organizations improve the customer experience, increase revenue and operational efficiency, and reduce risk. Learn more about how you can start simplifying, modernizing and automating your customer experiences by visiting www.verint.com.

WebRecon LLC
World Connection

WebRecon LLC

Booth Number: 321
Website: https://webrecon.com/
Twitter: https://twitter.com/WebRecon
LinkedIn: https://www.linkedin.com/in/jackgordon/
Product Categories: Self-Service Tools, Compliance Tools

WebRecon identifies "Professional Plaintiffs," "Serial Litigants," and "Frequent Filers" lurking in your database BEFORE you contact them and expose yourself to a guaranteed lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your data through WebRecon first.

World Connection

Booth Number: 523
Website: http://www.wconnection.net/
LinkedIn: https://www.linkedin.com/company/zendesk
Product Categories: Outsourcing, Social Media / Chat / Mobile Support, Speech & Language Services

World Connection is a mid-sized, bi-lingual contact center and BPO with locations in Guatemala City, Guatemala and Boise, Idaho. We are large enough to handle up to 700 agents, yet small enough to be flexible and provide the individualized attention you need and want from a partner. We believe in being a true extension of your company and brand, and focus not only on achieving metrics and maintaining high levels of service, but also on achieving your long-term business goals.

Conference Host

ICMI

Booth Number: 417
Website: http://www.icmi.com/
Twitter: https://twitter.com/CallCenterICMI
Product Categories: Contact Center Resources, Training, on-site or virtual

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.

Diamond

Salesforce

Booth Number: 511
Website: https://www.salesforce.com/
Product Categories: Cloud Solutions, CRM Solutions, Multichannel/Omnichannel Suites

Service Cloud, the world’s #1 intelligent customer service platform, enables companies to transform the customer experience with smart customer service conversations across every channel. Whether engaging customers via messaging, video, communities, web chat, in-app, email, phone or even communicating directly with connected products, Service Cloud helps leading brands use service as a competitive advantage by delivering personalized, connected customer service experiences across every channel. Companies that have deployed Service Cloud have seen an average 22 percent decrease in support costs and 28 percent increase in agent productivity according to a third-party research report sponsored by Salesforce.

Platinum

Genesys

Booth Number: 411
Website: http://www.genesys.com/
Twitter: https://www.twitter.com/Genesys
LinkedIn: https://www.linkedin.com/company/Genesys
Product Categories: Analytics Software/Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Customer Satisfaction Surveys (NPS, VOC, etc), Multichannel/Omnichannel Suites, Phone/Data/Internet, Quality Monitoring & Coaching, Self-Service Tools, Video Support, Workforce Optimization/Performance Mgmt

Genesys¬ powers 25 billion of the worldÍs best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.https://www.twitter.com/Genesys

Platinum

NICE inContact

Booth Number: 611
Website: http://www.niceincontact.com/
Twitter: https://twitter.com/incontact
LinkedIn: https://www.linkedin.com/company/niceincontact
Product Categories: Cloud Solutions, Contact Center Resources, Workforce Optimization/Performance Mgmt

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation to help companies act smarter and respond faster to consumer expectations. NICE inContact, a NICE company, is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, and serves customers in more than 150 countries, including over 85 of the Fortune 100 companies. www.niceincontact.com

Gold

Appian

Booth Number: 605
Website: https://www.appian.com/
Product Categories: Agent Desktop Software, CRM Solutions, Multichannel/Omnichannel Suites

Appian provides a software development platform that combines intelligent automation and enterprise low-code development to rapidly deliver powerful business applications. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk and compliance. For more information, visit www.appian.com.

Gold

Bold360 by LogMeIn

Booth Number: 607
Website: https://www.logmeininc.com/
Product Categories: Cloud Solutions, Contact Center Resources, Multichannel/Omnichannel Suites

Bold360 is the ultimate customer engagement solution delivering the richest possible customer profiles and fastest time-to-value. Bold360 provides the digital channels and tools needed to engage and support consumers as they seamlessly move across self-service and agent-assisted channels including chat, email, messaging and social, while presenting agents with the full context of those interactions through a single pane of glass. Leveraging the power of A.I., Bold360 helps personalize and enhance every engagement, no matter where it takes place – liberating agents to do what they're best at, being human. It helps you deliver fundamentally better customer experiences, more easily – no matter the problem, channel or device. Bold360 delivers groundbreaking intelligence with out of the box simplicity, improving contact center efficiencies and delivering richer and more personalized customer experiences that build loyalty, advocacy and grow share of wallet. For more information, visit www.bold360.com.

Gold

Pegasystems

Booth Number: 504
Website: https://www.pega.com/
Twitter: https://www.twitter.com/pega
LinkedIn: https://www.linkedin.com/company/165426/
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Workforce Optimization/Performance Mgmt

Using AI-powered Workforce Intelligence and Robotic Automation, Pega Customer Service leverages real-time and historical insights to optimize your agent workforce for improved productivity, retention, and customer experience. Pegasystems Inc. is the leader in software for customer engagement and operational excellence.

Pega’s adaptive, cloud-architected software – built on its unified Pega® Platform – empowers people to rapidly deploy, and easily extend and change applications to meet strategic business needs. Over its 30-year history, Pega has delivered award-winning capabilities in CRM, powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results.

To learn more visit us at www.pega.com/service.

Gold

Sharpen

Booth Number: 404
Website: https://sharpencx.com/
Twitter: https://www.twitter.com/sharpentech
LinkedIn: https://www.linkedin.com/company/sharpentech/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel/Omnichannel Suites, Quality Monitoring & Coaching

Sharpen is the agent-first contact center platform providing an easier, simpler way to provide customer service on a global scale. Their cloud-native platform uses any mix of the leading service providers to give perfect voice quality, and A.I. powered communications with no regional boundaries. The platform is HIPAA & PCI compliant, carries a financially-backed 99.999% uptime guarantee, and all data is encrypted at rest and in transit.

With a better approach to omni-channel and the full range of mission-critical features, Sharpen provides a clear path for contact centers to move away from legacy products. Deep analytics and multiple levels of customization options help businesses grow even farther in their efforts to provide better customer experiences.

Sharpen’s focus on the agent experience is helping businesses of all kinds find ROI through agent improvement, cost savings, and increases in CSAT ratings.

Gold

Sitel Group

Booth Number: 405
Website: https://www.sitel.com/
Twitter: https://twitter.com/Sitel_WorldWide
LinkedIn: https://www.linkedin.com/company/sitel
Product Categories: Contact Center Resources, Outsourcing, Social Media / Chat / Mobile Support

Sitel Group is one of the world’s largest customer experience companies. We’re comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions. We’re dedicated to helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences.

Gold

Talkdesk

Booth Number: 407
Website: https://www.talkdesk.com/
Twitter: https://www.twitter.com/talkdesk
LinkedIn: https://www.linkedin.com/company/talkdesk
Product Categories: Cloud Solutions, Contact Center Resources, Workforce Optimization/Performance Mgmt

Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom and Zumiez rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.

Silver

Five9

Booth Number: 604
Website: http://www.five9.com
Twitter: https://www.twitter.com/Five9
LinkedIn: https://www.linkedin.com/company/five9
Product Categories: Agent Desktop Software, Cloud Solutions, Multichannel/Omnichannel Suites

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating over three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that it reliable, secure, compliant and scalable which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Silver

ServiceNow

Booth Number: 716
Website: https://www.servicenow.com/
Twitter: https://twitter.com/servicenow
LinkedIn: https://www.linkedin.com/company/servicenow/
Product Categories: Cloud Solutions, CRM Solutions, Multichannel/Omnichannel Suites

ServiceNow (NYSE: NOW) makes work, work better for people. Our cloud based platform and solutions deliver digital experiences that help people do their best work. For more information, visit: www.servicenow.com

AcuCall
Ameridial, Inc.

AcuCall

Booth Number: 704
Website: http://www.acucall.com/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, CRM Solutions, Multichannel/Omnichannel Suites

AcuCall Omni-Channel Contact Platform.
AcuCall is a leading provider of packaged, integrated customer contact solutions for On-Demand, Cloud delivery. AcuCall unified platform solutions are designed to help companies optimize efficiency, increase revenue and lower costs.

Ameridial, Inc.

Booth Number: 320
Website: http://www.ameridial.com
LinkedIn: https://www.linkedin.com/company/ameridial-inc/
Product Categories: Outsourcing, Social Media / Chat / Mobile Support

Ameridial provides high-quality call center services. We deliver exceptional customer experiences and top notch results. Founded in 1987, Ameridial is a family-owned company headquartered in North Canton, Ohio with 6 U.S. based call centers.

Ameridial processes over 50 million customer interactions each year. Our experience makes us the right call center partner for you. We focus on service, quality, and sales, striving to meet your goals and advance your business.

We design customized multi-channel solutions that provide a seamless experience for your customers. Ameridial’s experience, responsiveness, flexibility, and transparency – are all working to build your brand.

Calabrio, Inc.
Contaqt

Calabrio, Inc.

Booth Number: 517
Website: http://www.calabrio.com
Twitter: https://www.twitter.com/calabrio
LinkedIn: https://www.linkedin.com/company/calabrio-inc
Product Categories: Analytics Software/Customer Analytics, Cloud Solutions, Workforce Optimization/Performance Mgmt

Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.

Contaqt

Booth Number: 307
Website: https://www.contaqt.com/

With CONTAQT, you can deliver exceptional customer support to your clients and boost sales to the roof Whether you employ several hundred busy agents or handle phone calls rather rarely we got you covered.

CONTAQT will fully adapt to your needs and size of any business. The only thing you need is internet access.

Integration into your existing helpdesk, e-commerce or CRM solutions, national and international inbound phone numbers and many other features of a first-class call center will make your work more efficient and boost satisfaction of your clients and employees dramatically.

Content Guru
ConvergeOne

Content Guru

Booth Number: 505
Website: http://www.contentguru.com/
Twitter: https://www.twitter.com/cgchirp
LinkedIn: https://www.linkedin.com/company-beta/227405/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel/Omnichannel Suites

Content Guru is a global leader in cloud-based communications solutions. It delivers customer engagement and Cloud Contact Centre services through the multi-award-winning storm® platform.

Hundreds of the world’s largest organisations are powered by storm, in sectors ranging from utilities and travel through to finance and government, and include Chubb, Sodexo, and the UK's National Health Service (NHS).

ConvergeOne

Booth Number: 622
Website: https://www.convergeone.com/
Twitter: https://twitter.com/Converge_One
LinkedIn: https://www.linkedin.com/company/converge-one
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources

Founded in 1993, ConvergeOne is a leading global IT services provider of collaboration and technology solutions for large and medium enterprises with decades of experience assisting customers to transform their digital infrastructure and realize a return on investment. Over 9,200 enterprise and mid-market customers trust ConvergeOne with collaboration, enterprise networking, data center, cloud and security solutions to achieve business outcomes. Our investments in cloud infrastructure and managed services provide transformational opportunities for customers to achieve financial and operational benefits with leading technologies. ConvergeOne has partnerships with more than 300 global industry leaders, including Avaya, Cisco, IBM, Genesys and Microsoft to customize specific business outcomes. We deliver solutions with a full lifecycle approach including strategy, design and implementation with professional, managed and support services. ConvergeOne holds more than 6,000 technical certifications across hundreds of engineers throughout North America including three Customer Success Centers.

Fonolo
Fusion

Fonolo

Booth Number: 617
Website: http://www.fonolo.com
Twitter: https://www.twitter.com/fonolo
LinkedIn: https://www.linkedin.com/company/fonolo
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel/Omnichannel Suites

As the leading provider of cloud-based call-back solutions, Fonolo eliminates hold time and improves the way call centers interact with their customers on the web, mobile or by phone.

Fonolo's In-Call Rescue solution gives your customers the option to "press 1 to get a call-back from the next agent", while Web Rescue and Mobile Rescue power your website and mobile app with click-to-call-back capabilities.

Fonolo's cloud-based technology works with any call center infrastructure and has minimal impact on your existing processes. An optional on-premise appliance can also be added to comply with strict security requirements.

More info: Fonolo.com or info@fonolo.com.

Fusion

Booth Number: 711
Website: http://www.fusionconnect.com
Twitter: https://www.twitter.com/FusionConnectSM
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources, CRM Solutions, Long Distance Phone Service, Phone/Data/Internet, Social Media / Chat / Mobile Support

Fusion’s powerful Contact360 provides an enterprise-class cloud contact center solution for businesses of every size and requirement. The solution’s intelligence resides securely in the cloud, removing end of life concerns and protecting technology investments with advanced system integration and a clear and secure path to the cloud. Fusion’s enterprise contact center solution provides a full 360 degree view of everything a business needs to connect and communicate with customers more effectively than ever before, converging access and network with advanced features and functionality for a complete single source solution.

GamEffective
GlowTouch Technologies

GamEffective

Booth Number: 618
Website: http://www.gameffective.com/
Twitter: https://www.twitter.com/gameffective
LinkedIn: https://www.linkedin.com/company/gameffective
Product Categories: Employee Benefits, Incentives/Gamification, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

GamEffective is an Employee Centric Performance Management Platform – the “fitness tracker” for the Connected Workforce of the Future. The platform empowers employees to boost their work performance through hyper personalized goals, real time tracking and data-driven, actionable feedback and coaching. Deployed with the world’s leading organizations Gameffective helps managers drive up employee value day by day.

GlowTouch Technologies

Booth Number: 312
Website: https://www.glowtouch.com/
Twitter: https://twitter.com/glowtouch/
LinkedIn: https://www.linkedin.com/company/glowtouch-technologies/
Product Categories: Contact Center Resources, Outsourcing, Social Media / Chat / Mobile Support

GlowTouch Technologies is a global customer care right sourcing organization that puts people first. Whether you are ready to economically scale your care operations or seamlessly integrate customer success across your channels, platforms, and devices, you can depend on GlowTouch to support your needs.

GlowTouch is a woman-led organization, and is headquartered in Louisville, KY, with US offices in Chicago, IL, Dallas, TX, and India offices and delivery centers in Mangalore and Bangalore. We invest in our people so they can bring your company long-term growth. Y(our) success enables us to give more back to the community – and that’s good for us all. Find us online at www.glowtouch.com.

HDI
i2x

HDI

Booth Number: 525
Website: http://www.hdiconference.com/
Product Categories: Customer Satisfaction Surveys (NPS, VOC, etc), Self-Service Tools, Training, on-site or virtual

Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the industry source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners.

i2x

Booth Number: 412
Website: https://i2x.ai/
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Workforce Optimization/Performance Mgmt

Every customer conversation is rich with valuable data and information. i2x leverages the power of artificial intelligence to transform the human voice into actionable insights at the speed of a face-to-face conversation. i2x captures, understands, and delivers knowledge from phone conversations to optimize business processes, drive conversions, and consistently delight customers.

i-Comm Connect
injixo

i-Comm Connect

Booth Number: 713
Website: http://www.icommconnect.com/
Twitter: https://www.twitter.com/icommconnect
LinkedIn: https://www.linkedin.com/company/i-comm-connect/
Product Categories: Analytics Software/Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Long Distance Phone Service, Phone/Data/Internet, WebRTC

TACTAL is a powerful yet simple Contact Center solution that improves the customer experience while reducing operational cost for the business. The patented solution allows businesses to embed secure call buttons directly into their website or mobile app for customers to click and instantly connect to the right agent. Data and analytics about the user are captured and displayed to the agent within their CRM of choice to address customer inquiries more efficiently.

injixo

Booth Number: 621
Website: http://www.injixo.com/
Twitter: https://www.twitter.com/injixo
LinkedIn: https://www.linkedin.com/company/injixo
Product Categories: Cloud Solutions, Contact Center Resources, Workforce Optimization/Performance Mgmt

For any contact center, injixo is a powerful and easy-to-use cloud workforce management application for forecasting, scheduling and intraday management. Our clients do more business and create happier customers while lowering costs and reducing effort around staffing their labor in the contact center. The pay-as-you-grow model allows flexibility at a remarkable price of $9 per user per month.

As one of the earliest adopters of cloud services for the contact center industry, we radically changed our business model and we were one of the first to offer workforce management as a "Software as a Service" under the brand "injixo".

Our parent company is InVision AG, in 1995 InVision started offering workforce management software. By 1997 our focus was completely on the contact center industry. By 1999, InVision had already set up subsidiaries in 11 offices around the world.

iQventures
Language Services Associates

iQventures

Booth Number: 308
Website: http://www.iqventures.com/
Product Categories: Analytics Software/Customer Analytics, Cloud Solutions, Quality Monitoring & Coaching

SpeechiQ leverages the power of IBM Watson to deliver the most advanced, user-friendly speech analytics and quality management tool on the market, providing organizations the opportunity to improve the customer experience. Delivering a simplified and customizable call evaluation workflow (both automated and manual) complete with extensive call analytics ensures maximum efficiency. The easy-to-use interface enables quick call searches utilizing filters and keyword lists. Leveraging our cloud deployment model ensures maximum flexibility while controlling operating costs. With unlimited storage at no additional cost for any defined length of time, your compliance and budgetary needs are protected.

Language Services Associates

Booth Number: 707
Website: https://lsaweb.com/
Twitter: https://www.twitter.com/LSAWeb
LinkedIn: https://www.linkedin.com/company/language-services-associates
Product Categories: Contact Center Resources, Outsourcing, Speech & Language Services

Language Services Associates (LSA) offers a full suite of language interpretation solutions to help your agents optimize the customer experience for limited English proficient customers. Providing native language support improves the efficiency and productivity of your agents and raises customer satisfaction and brand loyalty. For more than 2,000 clients worldwide, in more than 200 languages, LSA provides a competitive differentiator in the financial, insurance, banking, entertainment, hospitality and manufacturing industries. Founded in 1991, LSA has a strong reputation for helping our clients build relationships, ensure accuracy, and make trusted connections with their limited English proficient customers. For more information on LSA, please call 800.305.9673 or visit www.lsaweb.com.

Lessonly
Lightico

Lessonly

Booth Number: 717
Website: http://www.lessonly.com
Twitter: https://www.twitter.com/lessonly
LinkedIn: https://www.linkedin.com/company/3148030
Product Categories: Cloud Solutions, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

Lessonly is powerfully simple training software that helps teams learn, practice, and do better work. We are used by 1.5 million learners at more than 550 leading companies including Trunk Club, Ibotta, U.S. Cellular, and Zendesk to share knowledge, develop skills, and reinforce best practices. The result is faster onboarding, higher NPS scores, more closed deals, and a superior customer experience.

Lightico

Booth Number: 720
Website: https://www.lightico.com/
Twitter: https://twitter.com/lightico
LinkedIn: https://www.linkedin.com/company/lightico/
Product Categories: Contact Center Resources, Multichannel/Omnichannel Suites, Social Media / Chat / Mobile Support

Lightico’s real-time digital collaboration platform enables contact center agents to accelerate sales and service requests. With Lightico, while on a call, customers digitally sign documents, complete forms, share documents/ID, see images and videos and process payments securely. Lightico’s instant collaboration solution streamlines company workflows and improves customer journeys.

Loxysoft
MindTouch

Loxysoft

Booth Number: 616
Website: https://www.loxysoft.com
Product Categories: Analytics Software/Customer Analytics, Quality Monitoring & Coaching, Workforce Optimization/Performance Mgmt

Loxysoft is the provider of the workforce management system ProScheduler. ProScheduler is used by hundreds of call centers in North America to improve customer experience, by optimizing schedules based on incoming traffic, and for project planning of outbound activities. ProScheduler is affordable and has a truly intuitive and graphic user interface, which makes it quick to implement and learn. ROI is generally made within 6-8 months. The powerful optimizing engine creates optimized schedules within minutes, which makes it easy to try different settings to analyze effects and measure costs before publishing the schedules to your workforce.

MindTouch

Booth Number: 311
Website: http://www.mindtouch.com
Twitter: https://twitter.com/MindTouch
LinkedIn: https://www.linkedin.com/company/mindtouch
Product Categories: Agent Desktop Software, Cloud Solutions, CRM Solutions

MindTouch offers a cloud-based, AI-powered knowledge management platform that drives customer self-service, agent assistance and ticket deflection for organizations of all sizes and industries. Hundreds of companies rely on MindTouch to enable customers and support teams to intelligently and automatically find the answers they need, across all channels and devices, to increase agent productivity, enhance operational efficiencies and improve the customer experience. Additionally, MindTouch has developed prepackaged integrations to the most popular CRM and contact center platforms and provides a rich API toolset to allow custom integrations into any other system. The company is located in San Diego, California.

Mobile Coach
Monet Software

Mobile Coach

Booth Number: 316
Website: https://mobilecoach.com/
Twitter: https://twitter.com/mobile_coach
LinkedIn: https://www.linkedin.com/company/mobile-coach/
Product Categories: Social Media / Chat / Mobile Support, Training, on-site or virtual

Mobile Coach is the market-leading enterprise-grade chatbot management platform. We deliver a robust customer service chatbot that both increases customer delight and lowers customer support costs.
Our chatbot platform is a game changing innovation for how enterprise's influence employee engagement, learning, customer service, sales performance and overall behavior change.
There is no better way to scale the critical conversations that need to happen across your organization to achieve your target business results.

Monet Software

Booth Number: 624
Website: https://www.monetsoftware.com/
Twitter: https://www.twitter.com/MonetSoftware
LinkedIn: https://www.linkedin.com/company/monet-software
Product Categories: Cloud Solutions, Quality Monitoring & Coaching, Workforce Optimization/Performance Mgmt

Monet Software is a global provider of cloud workforce optimization software solutions that enable contact centers and help desks to deliver outstanding customer experience.

With a true cloud environment, Monet Software award-winning platform includes workforce management, call recording, quality management, and performance management and ensures flexibility, intuitive user experience, and reliability, resulting in increased productivity, service levels while reducing center costs.
For more information, go to www.monetsoftware.com

Noble Systems
No Jitter

Noble Systems

Booth Number: 302
Website: http://www.noblesys.com/
Twitter: https://www.twitter.com/NobleSystems
LinkedIn: https://www.linkedin.com/company/noble-systems
Product Categories: Agent Desktop Software, Call Mgmt: ACD, IVR, PBX, CallBack Software, Workforce Optimization/Performance Mgmt

Noble Systems Corporation is a global leader in customer communications, providing innovative solutions for Contact Center, Workforce Engagement, and Analytics technologies. Tens of thousands of agents worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise and cloud platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, speech analytics, workforce management, and gamification. With a portfolio of 160 patents and growing, Noble leads the way in pioneering solutions for the contact center market.

No Jitter

Booth Number: 524
Website: https://nojitter.com
Product Categories: Cloud Solutions, Contact Center Resources, CRM Solutions

Your trusted daily source for industry news and analysis. No Jitter is produced by the same people who run Enterprise Connect, the largest conference/exhibition in the U.S. devoted exclusively to enterprise communications. No Jitter has unique access, insights, vigilance, energy, and reputation, which allow it to generate vibrant content on a daily basis. Check us out today!

Nuxiba Technologies
OnBrand24

Nuxiba Technologies

Booth Number: 305
Website: http://www.nuxiba.com
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, WebRTC

Nuxiba® is a leading developer and provider of state-of-the-art Call Center Solutions that empower businesses to communicate
at any scale. Our powerful, reliable and easily-deployable open-architecture Cloud and Hosted Contact Center Solutions are fully customizable and can be tailored to work within your infrastructure.

We offer predictive and progressive dialing, IVR and ACD, call blending, voice messaging, ringless voice mail drops, SMS, call recording, and much much more.

OnBrand24

Booth Number: 420
Website: http://www.onbrand24.com
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Contact Center Resources, Customer Satisfaction Surveys (NPS, VOC, etc), Long Distance Phone Service, Outsourcing, Quality Monitoring & Coaching, Social Media / Chat / Mobile Support

A premier outsourced domestic call center services provider for 30+ years, OnBrand24 offers inbound and outbound expertise across B2B and B2C markets. Awarded the Gold Medal by TopTenREVIEWS in 2014 (Silver in 2013) and named to the Inc. 5000 list of the fastest growing private companies the last two years, we specialize in customer service, order processing, tier 1 help desk; lead generation, appointment setting, customer win-back and customer research. Locations: Beverly, MA, Portsmouth, NH and Savannah, GA. All representatives work on-site for quality assurance, knowledge sharing, work performance monitoring and productivity. Phone, email, live chat.

PayActiv
Pipkins

PayActiv

Booth Number: 721
Website: https://www.payactiv.com/
Product Categories: Employee Benefits, Incentives/Gamification, Employee Services/Benefits, Human Resource and/or Recruitment Tools

PayActiv is a financial technology solution that gives employees on-demand and real-time access to earned income plus many financial services including electronic bill pay, budgeting and savings tool, prescription discounts, financial literacy, and financial counseling through a holistic financial wellness platform.

Offering PayActiv as an employee benefit helps financially stressed working families escape costly fee and debt traps, and it helps employers save expense dollars annually because of reduced turnover and improved employee health, engagement, and productivity.

Employer partners include over 200 businesses that include Walmart, the world’s largest employer with 1.4M eligible users and dozens of businesses like TeleTech, Signature Health, and Great Clips that employ from 5 to 100,000+ employees.

Pipkins

Booth Number: 522
Website: http://www.pipkins.com/
Twitter: https://www.twitter.com/pipkinswfm
LinkedIn: https://www.linkedin.com/company/130918
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Workforce Optimization/Performance Mgmt

A privately-held, American-owned company, Pipkins, Inc. (pipkins.com) was founded in 1983. Headquartered in St. Louis, Missouri, the firm is a leading supplier of workforce management software, providing sophisticated, cloud-based forecasting and scheduling technology, as well as other fully integrated solutions for performance management, real-time adherence, task tracking, time & attendance tracking, compliance monitoring, mentoring, collaboration, etc. For more than 35 years, Pipkins has consistently created and delivered superior workforce management products for contact centers of all sizes as well as other enterprise-level operations. Pipkins boasts 13 industry-first applications with solutions that are three to five years ahead of the curve. Today, the Pipkins' team continues to develop new applications to provide supervisors and managers with the state-of-the-art tools necessary to improve the efficiency and effectiveness of their people and systems.

Quantiphi, Inc
RapportBoost

Quantiphi, Inc

Booth Number: 718
Website: https://www.quantiphi.com/
Twitter: https://twitter.com/Quantiphi
LinkedIn: https://www.linkedin.com/company/quantiphi-inc-/
Product Categories: Analytics Software/Customer Analytics, Cloud Solutions, Speech & Language Services

Quantiphi is an category-defining Applied AI and Machine Learning software and services company focused on helping organizations translate the promise of big data and machine learning technologies into quantifiable business impact.

Qonversational AI helps businesses serve customers better by building customised, natural and rich conversational experiences powered by AI. Our solution offerings, which include Dialogflow, Contact Center AI and custom NLU solutions, help improve operational productivity and customer experience. We go beyond natural language understanding and identity of a chatbot to account for unanticipated scenarios, interruptions, ambiguities, and other situations that are the norm when conversing in real life.

RapportBoost

Booth Number: 318
Website: http://rapportboost.ai
Twitter: https://twitter.com/RapportBoost
LinkedIn: https://www.linkedin.com/in/tonymedrano/
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Quality Monitoring & Coaching

RapportBoost.AI is the leading conversational sales analysis platform for brands that use chat, SMS and messenger tools to engage customers. RapportBoost.AI uses artificial intelligence to optimize chat conversations in order to drive dramatic and sustained improvements in conversion rate, order size, customer satisfaction, renewal rate, average handle time, first contact resolution rate, agent retention and happiness and other critical contact center metrics. Learn more about how to supercharge chat conversations for your brand from the team at RapportBoost.

ScreenSteps
Sennheiser

ScreenSteps

Booth Number: 313
Website: https://www.screensteps.com/
Product Categories: Cloud Solutions, Self-Service Tools, Workforce Optimization/Performance Mgmt

Many businesses struggle with teaching their call center agents about their operational policies, procedures, and products. Managers become frustrated with how long it takes to onboard new reps, and reps become frustrated with how confusing everything seems.

ScreenSteps helps by simplifying the training process. With ScreenSteps, Training Managers can create self-paced courses and reference materials that reps can access 24/7. Managers can create checklists, step-by-step instructions, and incorporate video so that reps can learn with a format that works best for them.

And when reps have a question, they can turn to your ScreenSteps knowledge base instead of interrupting other reps and managers. ScreenSteps includes search and contextual help so reps can quickly find the correct policy, checklist, script, or step-by-step instructions.

ScreenSteps cuts the time it takes reps to apply what they learn and reduces the mistakes they make when supporting your customers.

Sennheiser

Booth Number: 423
Website: http://en-us.sennheiser.com/
LinkedIn: https://www.linkedin.com/company/sennheiser-communications
Product Categories: Contact Center Hardware

Sennheiser is the world's leading manufacturer of headphones, microphones and wireless transmission systems. SennheiserÍs Enterprise Solution division is specialized in the development of wireless headsets, wired headsets, speakerphones and conferencing systems for all aspects of your business needs.
We obtain certifications, test our products and develop long-term relationships with the leading global Unified Communications providers. You can count on an easy-to-install integrated solution that delivers a smooth and productive user experience.

Shaker
Shelf

Shaker

Booth Number: 619
Website: http://www.shakerinternational.com/
Twitter: https://twitter.com/ShakerVJT
LinkedIn: https://www.linkedin.com/company/shaker-international/
Product Categories: Human Resource and/or Recruitment Tools

Shaker’s Virtual Job Tryout® enables recruiters with selection science technology, combining the best of predictive analytics with human judgment. Candidates complete day-in-the- life experiences that engage, educate, and predict success on the job. Increase retention, improve quality of hire.

Shelf

Booth Number: 705
Website: https://shelf.io/
Product Categories: Cloud Solutions, Self-Service Tools, Workforce Optimization/Performance Mgmt

Shelf is an award winning contact center and help desk knowledge management platform. Shelf offers advanced AI automation and the best search in the industry helping agents quickly find, manage and solve customer issues on the first call. Used by organizations like Slalom, Amazon and Nielsen, Shelf was designed by a Harvard knowledge management expert and data scientist for best in class search and organization. Unlike other knowledgebase platforms, Shelf offers pinpoint accurate document search, AI automation for maintenance and powerful analytics.

SWPP
TASKE Technology

SWPP

Booth Number: 319
Website: http://www.swpp.org/
Twitter: https://www.twitter.com/SWPP_ORG
LinkedIn: https://www.linkedin.com/groups/2777089
Product Categories: Quality Monitoring & Coaching, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

The Society of Workforce Planning Professionals (SWPP) is a global organization devoted to facilitating education and networking opportunities among workforce planners.

SWPP provides its membership with a variety of services, including:
Member-only access to certain areas of the SWPP website; E-mail Tip of the Week; Quarterly newsletters with articles written by industry experts; Regional networking meetings (SWPP Meets); Access to quarterly web seminars; Free online trainings; Online forums; Job Posting Board; $100 discount on CWPP certification; $250 discount to the SWPP Annual Conference.

Information about our sister association, the Quality Assurance & Training Connection (QATC), is available at www.qatc.org.

TASKE Technology

Booth Number: 310
Website: http://www.taske.com/
Product Categories: Analytics Software/Customer Analytics, CRM Solutions, Quality Monitoring & Coaching

TASKE contact center reporting software provides up-to-the-second real-time views of all callers waiting for or speaking with agents, historical reporting on inbound, outbound and internal call activity as well as call search with cradle-to-grave view. Improve contact center service levels and enhance customer retention strategies with TASKE.

Telnyx

Booth Number: 410
Website: https://telnyx.com/
Product Categories: Cloud Solutions, Long Distance Phone Service, Self-Service Tools

Telnyx delivers voice, messaging and more for applications and next-generation communications companies. Telnyx is a communications platform that provides global carrier-grade services. Telnyx maintains an international, private IP network and grants its customers unprecedented control over their communications through its innovative portal and RESTful API.
Telnyx products include voice (elastic SIP trunking, global number search, and telephony data), programmatic messaging, embedded communications (WebRTC) and automated networking. Customers provision services a la carte and pay by usage for scalable, on-demand communications.

UJET

Booth Number: 706
Website: https://ujet.co
Twitter: https://www.twitter.com/ujetco
LinkedIn: https://www.linkedin.com/company-beta/18051573/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel/Omnichannel Suites

UJET is a ultra-modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant. For more information, visit www.getujet.com.

unymira
Verint

unymira

Booth Number: 317
Website: http://www.unymira.com/
Twitter: https://twitter.com/unymira_us
LinkedIn: https://www.linkedin.com/company/kcenter-us/
Product Categories: Agent Desktop Software, Multichannel/Omnichannel Suites, Self-Service Tools

unymira is one of the leading knowledge management software providers for customer service and support organizations. Founded in 1977, only a few providers can boast more experience in knowledge management for contact centers. Over 300 midsize, large enterprises and public-sector institutions trust in our innovative knowledge management and integrated self-service solutions. With our ACTIVE knowledge base, Knowledge Center, which is unique in the market, we help customer service agents to find answers easily and quickly. Our technology enables contact centers to maximize productivity and to improve customer experience, through all support channels.

Verint

Booth Number: 416
Website: http://www.verint.com
Twitter: https://twitter.com/Verint
LinkedIn: https://www.linkedin.com/company/verint/
Product Categories: Cloud Solutions, Quality Monitoring & Coaching, Workforce Optimization/Performance Mgmt

Verint® is The Customer Engagement Company™. We help organizations simplify and modernize customer engagement, empower the workforce and the customer, and share real-time intelligence to drive real business impact. Our market-leading cloud and hybrid solutions leverage the latest in artificial intelligence, advanced analytics, and automation to help organizations improve the customer experience, increase revenue and operational efficiency, and reduce risk. Learn more about how you can start simplifying, modernizing and automating your customer experiences by visiting www.verint.com.

WebRecon LLC
World Connection

WebRecon LLC

Booth Number: 321
Website: https://webrecon.com/
Twitter: https://twitter.com/WebRecon
LinkedIn: https://www.linkedin.com/in/jackgordon/
Product Categories: Self-Service Tools, Compliance Tools

WebRecon identifies "Professional Plaintiffs," "Serial Litigants," and "Frequent Filers" lurking in your database BEFORE you contact them and expose yourself to a guaranteed lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your data through WebRecon first.

World Connection

Booth Number: 523
Website: http://www.wconnection.net/
LinkedIn: https://www.linkedin.com/company/zendesk
Product Categories: Outsourcing, Social Media / Chat / Mobile Support, Speech & Language Services

World Connection is a mid-sized, bi-lingual contact center and BPO with locations in Guatemala City, Guatemala and Boise, Idaho. We are large enough to handle up to 700 agents, yet small enough to be flexible and provide the individualized attention you need and want from a partner. We believe in being a true extension of your company and brand, and focus not only on achieving metrics and maintaining high levels of service, but also on achieving your long-term business goals.

"I learned so much in the two days that I attended."

Susan Williams , Coordinator, Member Services, Roanoke Electric Cooperative

Sponsors

   © 2018 UBM, All Rights Reserved.

   © 2018 UBM, All Rights Reserved.

REGISTER NOW