Receive Updates

Join our mailing list to receive news and announcements.

Thank you for signing up to receive updates.

Chat with solution providers and learn about products and services to improve contact center operations. Whether you're trying to stay at the forefront of the industry with the latest technology or if you just have a need for a particular improvement, the exhibitors here welcome open conversations.

DEMO HALL HOURS:
Monday, 5:15pm-7:15pm, Demo Hall Bash & Special Preview
Tuesday, 10:00am-2:00pm
Wednesday, 10:00am-2:00pm

Conference Host

ICMI

Booth Number: 417
Website: http://www.icmi.com/
Product Categories: Contact Center Resources, Training, on-site or virtual

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.

Diamond

Salesforce

Booth Number: 511
Website: https://www.salesforce.com/
Product Categories: Cloud Solutions, CRM Solutions, Multichannel/Omnichannel Suites

Service Cloud, the world’s #1 intelligent customer service platform, enables companies to transform the customer experience with smart customer service conversations across every channel. Whether engaging customers via messaging, video, communities, web chat, in-app, email, phone or even communicating directly with connected products, Service Cloud helps leading brands use service as a competitive advantage by delivering personalized, connected customer service experiences across every channel. Companies that have deployed Service Cloud have seen an average 22 percent decrease in support costs and 28 percent increase in agent productivity according to a third-party research report sponsored by Salesforce.

Platinum

Genesys

Booth Number: 411
Website: http://www.genesys.com/
Twitter: Genesys
LinkedIn: https://www.linkedin.com/company/Genesys
Product Categories: Analytics Software/Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Customer Satisfaction Surveys (NPS, VOC, etc), Multichannel/Omnichannel Suites, Phone/Data/Internet, Quality Monitoring & Coaching, Self-Service Tools, Video Support, Workforce Optimization/Performance Mgmt

Genesys¬ powers 25 billion of the worldÍs best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.https://www.twitter.com/Genesys

Platinum

NICE inContact

Booth Number: 611
Website: http://www.incontact.com/
Twitter: incontact
LinkedIn: https://www.linkedin.com/company/niceincontact
Product Categories: Cloud Solutions, Contact Center Resources, Workforce Optimization/Performance Mgmt

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation to help companies act smarter and respond faster to consumer expectations. NICE inContact, a NICE company, is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, and serves customers in more than 150 countries, including over 85 of the Fortune 100 companies. www.niceincontact.com

Gold

Appian

Booth Number: 605
Website: https://www.appian.com/
Product Categories: Agent Desktop Software, CRM Solutions, Multichannel/Omnichannel Suites

Appian provides a leading low-code software development platform that enables organizations to rapidly develop powerful and unique applications. With core capabilities including case management, intelligent business process management and seamless multi-channel integration, Appian can connect, extend, or replace components of customer engagement center environments. The applications created on Appian’s platform help companies quickly modernize customer contact capabilities to drive digital transformation and revolutionize the customer experience. For more information, visit www.appian.com

Gold

Bold360

Booth Number: 607
Website: https://www.logmeininc.com/
Product Categories: Cloud Solutions, Contact Center Resources, Multichannel/Omnichannel Suites

Bold360 is an intelligent customer engagement solution that provides businesses with actionable customer insights to efficiently deliver richer and more personalized experiences in real time. Bold360 provides the digital channels and tools needed to engage and support consumers as they seamlessly move across self-service and agent-assisted channels like chat, email, messaging and social, while presenting agents with the full context of those interactions through a single pane of glass. Bold360 improves contact center efficiencies and delivers better customer experiences that build loyalty, advocacy and grow share of wallet. For more information, visit www.bold360.com.

Gold

Pegasystems

Booth Number: 504
Website: https://www.pega.com/
Twitter: pega
LinkedIn: https://www.linkedin.com/company/165426/
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Workforce Optimization/Performance Mgmt

Using AI-powered Workforce Intelligence and Robotic Automation, Pega Customer Service leverages real-time and historical insights to optimize your agent workforce for improved productivity, retention, and customer experience. Pegasystems Inc. is the leader in software for customer engagement and operational excellence.

Pega’s adaptive, cloud-architected software – built on its unified Pega® Platform – empowers people to rapidly deploy, and easily extend and change applications to meet strategic business needs. Over its 30-year history, Pega has delivered award-winning capabilities in CRM, powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results.

To learn more visit us at www.pega.com/service.

Gold

Sharpen

Booth Number: 404
Website: https://sharpencx.com/
Twitter: sharpentech
LinkedIn: https://www.linkedin.com/company/sharpentech/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel/Omnichannel Suites, Quality Monitoring & Coaching

Sharpen is the agent-first contact center platform providing an easier, simpler way to provide customer service on a global scale. Their cloud-native platform uses any mix of the leading service providers to give perfect voice quality, and A.I. powered communications with no regional boundaries. The platform is HIPAA & PCI compliant, carries a financially-backed 99.999% uptime guarantee, and all data is encrypted at rest and in transit.

With a better approach to omni-channel and the full range of mission-critical features, Sharpen provides a clear path for contact centers to move away from legacy products. Deep analytics and multiple levels of customization options help businesses grow even farther in their efforts to provide better customer experiences.

Sharpen’s focus on the agent experience is helping businesses of all kinds find ROI through agent improvement, cost savings, and increases in CSAT ratings.

Silver

Five9

Booth Number: 604
Website: http://www.five9.com
Twitter: Five9
LinkedIn: https://www.linkedin.com/company/five9
Product Categories: Agent Desktop Software, Cloud Solutions, Multichannel/Omnichannel Suites

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating over three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that it reliable, secure, compliant and scalable which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Silver

ServiceNow

Booth Number: 716
Website: https://www.servicenow.com/
Twitter: servicenow
LinkedIn: https://www.linkedin.com/company/servicenow/
Product Categories: Cloud Solutions, CRM Solutions, Multichannel/Omnichannel Suites

About ServiceNow in Customer Service Management
Your customers and partners demand fast and effective service, but disconnected systems and processes hold your customer service teams back. With the ServiceNow System of ActionTM you can replace these disconnected work patterns of the past with intelligent workflows of the future. As part of the System of Action, ServiceNow Customer Service Management allows your teams to focus on improving customer satisfaction while reducing costs. Now, you can deliver an effortless customer and agent experience, connect teams to fix issues, and proactively prevent calls.
Learn more about ServiceNow in Customer Service Management at www.servicenow.com/csm

AcuCall

Booth Number: 704
Website: http://www.acucall.com/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, CRM Solutions, Multichannel/Omnichannel Suites

AcuCall Omni-Channel Contact Platform.
AcuCall is a leading provider of packaged, integrated customer contact solutions for On-Demand, Cloud delivery. AcuCall unified platform solutions are designed to help companies optimize efficiency, increase revenue and lower costs.

Calabrio, Inc.

Booth Number: 517
Website: http://www.calabrio.com
Twitter: calabrio
LinkedIn: https://www.linkedin.com/company/calabrio-inc
Product Categories: Analytics Software/Customer Analytics, Cloud Solutions, Workforce Optimization/Performance Mgmt

Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience

Contaqt

Booth Number: 307
Website: http://voxgrid.com

Content Guru

Booth Number: 505
Website: http://www.contentguru.com/
Twitter: cgchirp
LinkedIn: https://www.linkedin.com/company-beta/227405/
Product Categories: Agent Desktop Software, Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel/Omnichannel Suites

Content Guru is a global leader in cloud-based communications solutions. It delivers customer engagement and Cloud Contact Centre services through the multi-award-winning storm® platform.

Hundreds of the world’s largest organisations are powered by storm, in sectors ranging from utilities and travel through to finance and government, and include Chubb, Sodexo, and the UK's National Health Service (NHS).

ConvergeOne

Booth Number: 622
Website: https://www.convergeone.com/
Twitter: Converge_One
LinkedIn: https://www.linkedin.com/company/converge-one
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources

Founded in 1993, ConvergeOne is a leading global IT service provider of collaboration and technology solutions for large and medium enterprise with decades of experience assisting customers to transform their digital infrastructure and realize a return on investment. Over 7,000 enterprise and mid-market customers trust ConvergeOne with collaboration, enterprise networking, data center, cloud and security solutions to achieve business outcomes. Uniquely positioned, ConvergeOne has strategic partnerships with Genesys, Avaya, Cisco, IBM, and Microsoft and more than 300 other global industry leaders to customize specific business outcomes. We deliver solutions with a full life cycle approach including strategy, design and implementation with professional, managed, cloud and support services. ConvergeOne holds more than 3,000 technical certifications across hundreds of engineers throughout North America including three Network Operations Centers.

Fonolo

Booth Number: 617
Website: http://www.fonolo.com
Twitter: fonolo
LinkedIn: https://www.linkedin.com/company/fonolo
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel/Omnichannel Suites

As the leading provider of cloud-based call-back solutions, Fonolo eliminates hold time and improves the way call centers interact with their customers on the web, mobile or by phone.

Fonolo's In-Call Rescue solution gives your customers the option to "press 1 to get a call-back from the next agent", while Web Rescue and Mobile Rescue power your website and mobile app with click-to-call-back capabilities.

Fonolo's cloud-based technology works with any call center infrastructure and has minimal impact on your existing processes. An optional on-premise appliance can also be added to comply with strict security requirements.

More info: Fonolo.com or info@fonolo.com.

Fusion
GamEffective
HDI
i-Comm Connect

Fusion

Booth Number: 711
Website: http://www.fusionconnect.com
Twitter: FusionConnectSM
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources, CRM Solutions, Long Distance Phone Service, Phone/Data/Internet, Social Media / Chat / Mobile Support

Fusion’s powerful Contact360 provides an enterprise-class cloud contact center solution for businesses of every size and requirement. The solution’s intelligence resides securely in the cloud, removing end of life concerns and protecting technology investments with advanced system integration and a clear and secure path to the cloud. Fusion’s enterprise contact center solution provides a full 360 degree view of everything a business needs to connect and communicate with customers more effectively than ever before, converging access and network with advanced features and functionality for a complete single source solution.

GamEffective

Booth Number: 618
Website: http://www.gameffective.com/
Twitter: gameffective
LinkedIn: https://www.linkedin.com/company/gameffective
Product Categories: Employee Benefits, Incentives/Gamification, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

GamEffective is a leading workforce performance management company, helping companies engage employees to improve performance, motivation and learning. GamEffective supercharges performance and learning through personalized gamification, goal setting and real time feedback. The GamEffective platform can easily integrate with existing enterprise applications, providing a deep and effective gamification solution that significantly improves performance and is easily integrated into existing systems. GamEffective’s innovative gamification workforce performance platform is used by leading multinationals; the company is a 2016 Gartner Cool Vendor in Human Capital Management.

HDI

Booth Number: 525
Website: http://www.hdiconference.com/
Product Categories: Customer Satisfaction Surveys (NPS, VOC, etc), Self-Service Tools, Training, on-site or virtual

Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the industry source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners.

i-Comm Connect

Booth Number: 713
Website: http://www.icommconnect.com/
Twitter: icommconnect
LinkedIn: https://www.linkedin.com/company/i-comm-connect/
Product Categories: Analytics Software/Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, WebRTC

TACTAL is a powerful yet simple Contact Center solution that improves the customer experience while reducing operational cost for the business. The patented solution allows businesses to embed secure call buttons directly into their website or mobile app for customers to click and instantly connect to the right agent. Data and analytics for each call are captured and displayed to the agent within their CRM of choice to address customer inquiries more efficiently.

injixo
iQventures
Language Services Associates
Lessonly

injixo

Booth Number: 621
Website: http://www.injixo.com/
Twitter: injixo
LinkedIn: https://www.linkedin.com/company/injixo
Product Categories: Cloud Solutions, Contact Center Resources, Workforce Optimization/Performance Mgmt

For any contact center, injixo is a powerful and easy-to-use cloud workforce management application for forecasting, scheduling and intraday management. Our clients do more business and create happier customers while lowering costs and reducing effort around staffing their labor in the contact center. The pay-as-you-grow model allows flexibility at a remarkable price of $9 per user per month.

As one of the earliest adopters of cloud services for the contact center industry, we radically changed our business model and we were one of the first to offer workforce management as a "Software as a Service" under the brand "injixo".

Our parent company is InVision AG, in 1995 InVision started offering workforce management software. By 1997 our focus was completely on the contact center industry. By 1999, InVision had already set up subsidiaries in 11 offices around the world.

iQventures

Booth Number: 308
Website: http://www.iqventures.com/
Product Categories: Analytics Software/Customer Analytics, Cloud Solutions, Quality Monitoring & Coaching

SpeechiQ leverages the power of IBM Watson to deliver the most advanced, user-friendly speech analytics and quality management tool on the market, providing organizations the opportunity to improve the customer experience. Delivering a simplified and customizable call evaluation workflow (both automated and manual) complete with extensive call analytics ensures maximum efficiency. The easy-to-use interface enables quick call searches utilizing filters and keyword lists. Leveraging our cloud deployment model ensures maximum flexibility while controlling operating costs. With unlimited storage at no additional cost for any defined length of time, your compliance and budgetary needs are protected.

Language Services Associates

Booth Number: 707
Website: https://lsaweb.com/
Twitter: LSAWeb
LinkedIn: https://www.linkedin.com/company/language-services-associates
Product Categories: Contact Center Resources, Outsourcing, Speech & Language Services

Language Services Associates (LSA) offers a full suite of language interpretation solutions to help your agents optimize the customer experience for limited English proficient customers. Providing native language support improves the efficiency and productivity of your agents and raises customer satisfaction and brand loyalty. For more than 2,000 clients worldwide, in more than 200 languages, LSA provides a competitive differentiator in the financial, insurance, banking, entertainment, hospitality and manufacturing industries. Founded in 1991, LSA has a strong reputation for helping our clients build relationships, ensure accuracy, and make trusted connections with their limited English proficient customers. For more information on LSA, please call 800.305.9673 or visit www.lsaweb.com.

Lessonly

Booth Number: 717
Website: http://www.lessonly.com
Twitter: lessonly
LinkedIn: https://www.linkedin.com/company/3148030
Product Categories: Cloud Solutions, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

Lessonly is powerfully simple training software used by over a million learners at more than 500 companies to translate important work knowledge into Lessons that accelerate productivity. Sales teams across the world use Lessonly to reinforce best practices, accelerate rep performance, and close more deals. Customer Service teams across the world use Lessonly to serve customers faster, drive consistent support, and elevate the customer experience. Learn more at Lessonly.com.

Loxysoft
Monet Software
Noble Systems
Nuxiba Technologies

Loxysoft

Booth Number: 616
Website: https://www.loxysoft.com
Product Categories: Analytics Software/Customer Analytics, Quality Monitoring & Coaching, Workforce Optimization/Performance Mgmt

Loxysoft is the provider of the workforce management system ProScheduler. ProScheduler is used by hundreds of call centers in North America to improve customer experience, by optimizing schedules based on incoming traffic, and for project planning of outbound activities. ProScheduler is affordable and has a truly intuitive and graphic user interface, which makes it quick to implement and learn. ROI is generally made within 6-8 months. The powerful optimizing engine creates optimized schedules within minutes, which makes it easy to try different settings to analyze effects and measure costs before publishing the schedules to your workforce.

Monet Software

Booth Number: 624
Website: https://www.monetsoftware.com/
Twitter: MonetSoftware
LinkedIn: https://www.linkedin.com/company/monet-software
Product Categories: Cloud Solutions, Quality Monitoring & Coaching, Workforce Optimization/Performance Mgmt

Monet Software is a global provider of cloud workforce optimization software solutions that enable contact centers and help desks to deliver outstanding customer experience.

With a true cloud environment, Monet Software award-winning platform includes workforce management, call recording, quality management, and performance management and ensures flexibility, intuitive user experience, and reliability, resulting in increased productivity, service levels while reducing center costs.
For more information, go to www.monetsoftware.com

Noble Systems

Booth Number: 302
Website: http://www.noblesys.com/
Twitter: NobleSystems
LinkedIn: https://www.linkedin.com/company/noble-systems
Product Categories: Agent Desktop Software, Call Mgmt: ACD, IVR, PBX, CallBack Software, Workforce Optimization/Performance Mgmt

Noble Systems Corporation is a global leader in customer communications, providing innovative solutions for Unified Communications, Workforce Management, and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, and workforce management.

Nuxiba Technologies

Booth Number: 305
Website: http://www.nuxiba.com

Nuxiba® is a leading developer and provider of state-of-the-art Call Center Solutions that empower businesses to communicate
at any scale. Our powerful, reliable and easily-deployable open-architecture Cloud and Hosted Contact Center Solutions are fully customizable and can be tailored to work within your infrastructure.

We offer predictive and progressive dialing, IVR and ACD, call blending, voice messaging, ringless voice mail drops, SMS, call recording, and much much more.

OnBrand24
Pipkins
Sennheiser
Shaker

OnBrand24

Booth Number: 420
Website: http://www.onbrand24.com
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Contact Center Resources, Customer Satisfaction Surveys (NPS, VOC, etc), Long Distance Phone Service, Outsourcing, Quality Monitoring & Coaching, Social Media / Chat / Mobile Support

A premier outsourced domestic call center services provider for 30+ years, OnBrand24 offers inbound and outbound expertise across B2B and B2C markets. Awarded the Gold Medal by TopTenREVIEWS in 2014 (Silver in 2013) and named to the Inc. 5000 list of the fastest growing private companies the last two years, we specialize in customer service, order processing, tier 1 help desk; lead generation, appointment setting, customer win-back and customer research. Locations: Beverly, MA, Portsmouth, NH and Savannah, GA. All representatives work on-site for quality assurance, knowledge sharing, work performance monitoring and productivity. Phone, email, live chat.

Pipkins

Booth Number: 522
Website: http://www.pipkins.com/
Twitter: pipkinswfm
LinkedIn: https://www.linkedin.com/company/130918
Product Categories: Workforce Optimization/Performance Mgmt

Pipkins, Inc. (www.pipkins.com), a privately-held American-owned company founded in 1983 and headquartered in St. Louis, Missouri, is the leading supplier of workforce management software and services to the contact center industry, providing sophisticated forecasting, scheduling technology for the front and back office. For more than thirty years, Pipkins has created and delivered superior workforce management products for contact centers of all sizes with thirteen industry-first applications. Vantage Point, Pipkins premier product, is the accurate workforce management solution. Pipkins systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide.

Sennheiser

Booth Number: 423
Website: http://en-us.sennheiser.com/
LinkedIn: https://www.linkedin.com/company/sennheiser-communications
Product Categories: Contact Center Hardware

Sennheiser is the world's leading manufacturer of headphones, microphones and wireless transmission systems. SennheiserÍs Enterprise Solution division is specialized in the development of wireless headsets, wired headsets, speakerphones and conferencing systems for all aspects of your business needs.
We obtain certifications, test our products and develop long-term relationships with the leading global Unified Communications providers. You can count on an easy-to-install integrated solution that delivers a smooth and productive user experience.

Shaker

Booth Number: 619
Website: http://www.shakercg.com
Twitter: tkennedy0088
LinkedIn: https://www.linkedin.com/company/84973/
Product Categories: Human Resource and/or Recruitment Tools

SHAKER's Virtual Job Tryout® (VJT) technology enables recruiters to combine the best of predictive analytics and human judgment. Recruiters identify best-fit candidates with more precision, increase new-hire retention, and improve quality of hire. Virtual Job Tryout technology delivers pre-employment assessments as day-in-the-life experiences that educate and engage while obtaining a work sample that predicts job fit and competencies critical for success. Virtual Job Tryout technology is available in standard as well as custom configurations. It has been deployed in most industries for entry-level to mid-management positions. More information can be found at www.shakercg.com.

SWPP
UJET
unymira
World Connection

SWPP

Booth Number: 319
Website: http://www.swpp.org/
Twitter: SWPP_ORG
Product Categories: Quality Monitoring & Coaching, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

The Society of Workforce Planning Professionals (SWPP) is a global organization devoted to facilitating education and networking opportunities among workforce planners.

SWPP provides its membership with a variety of services, including:
Member-only access to certain areas of the SWPP website; E-mail Tip of the Week; Quarterly newsletters with articles written by industry experts; Regional networking meetings (SWPP Meets); Access to quarterly web seminars; Discount to attend educational web seminars; Online forums; Job Posting Board; $100 discount on CWPP certification; $250 discount to the SWPP Annual Conference.

Information about our sister association, the Quality Assurance & Training Connection (QATC), is available at www.qatc.org.

UJET

Booth Number: 706
Website: https://ujet.co
Twitter: ujetco
LinkedIn: https://www.linkedin.com/company-beta/18051573/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel/Omnichannel Suites

UJET is the real-time communications platform that makes it easy for customers and businesses to instantly connect so they can resolve problems faster. Headquartered in San Francisco, UJET enables businesses of all sizes to provide support experiences that turn customers into lifetime brand advocates. For more information, visit us at www.getujet.com.

unymira

Booth Number: 317
Website: http://www.unymira.com/
Twitter: unymira_us
LinkedIn: https://www.linkedin.com/company/kcenter-us/
Product Categories: Agent Desktop Software, Multichannel/Omnichannel Suites, Self-Service Tools

unymira is one of the leading knowledge management software providers for customer service and support organizations. Founded in 1977, only a few providers can boast more experience in knowledge management for contact centers. Over 300 midsize, large enterprises and public-sector institutions trust in our innovative knowledge management and integrated self-service solutions. With our ACTIVE knowledge base, Knowledge Center, which is unique in the market, we help customer service agents to find answers easily and quickly. Our technology enables contact centers to maximize productivity and to improve customer experience, through all support channels.

World Connection

Booth Number: 523
Website: http://www.wconnection.net/
LinkedIn: https://www.linkedin.com/company/zendesk
Product Categories: Outsourcing, Social Media / Chat / Mobile Support, Speech & Language Services

World Connection is a mid-sized, bi-lingual contact center and BPO with locations in Guatemala City, Guatemala and Boise, Idaho. We are large enough to handle up to 700 agents, yet small enough to be flexible and provide the individualized attention you need and want from a partner. We believe in being a true extension of your company and brand, and focus not only on achieving metrics and maintaining high levels of service, but also on achieving your long-term business goals.

Conference Host

ICMI

Booth Number: 417
Website: http://www.icmi.com/
Product Categories: Contact Center Resources, Training, on-site or virtual

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.

Diamond

Salesforce

Booth Number: 511
Website: https://www.salesforce.com/
Product Categories: Cloud Solutions, CRM Solutions, Multichannel/Omnichannel Suites

Service Cloud, the world’s #1 intelligent customer service platform, enables companies to transform the customer experience with smart customer service conversations across every channel. Whether engaging customers via messaging, video, communities, web chat, in-app, email, phone or even communicating directly with connected products, Service Cloud helps leading brands use service as a competitive advantage by delivering personalized, connected customer service experiences across every channel. Companies that have deployed Service Cloud have seen an average 22 percent decrease in support costs and 28 percent increase in agent productivity according to a third-party research report sponsored by Salesforce.

Platinum

Genesys

Booth Number: 411
Website: http://www.genesys.com/
Twitter: Genesys
LinkedIn: https://www.linkedin.com/company/Genesys
Product Categories: Analytics Software/Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Customer Satisfaction Surveys (NPS, VOC, etc), Multichannel/Omnichannel Suites, Phone/Data/Internet, Quality Monitoring & Coaching, Self-Service Tools, Video Support, Workforce Optimization/Performance Mgmt

Genesys¬ powers 25 billion of the worldÍs best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.https://www.twitter.com/Genesys

Platinum

NICE inContact

Booth Number: 611
Website: http://www.incontact.com/
Twitter: incontact
LinkedIn: https://www.linkedin.com/company/niceincontact
Product Categories: Cloud Solutions, Contact Center Resources, Workforce Optimization/Performance Mgmt

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation to help companies act smarter and respond faster to consumer expectations. NICE inContact, a NICE company, is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, and serves customers in more than 150 countries, including over 85 of the Fortune 100 companies. www.niceincontact.com

Gold

Appian

Booth Number: 605
Website: https://www.appian.com/
Product Categories: Agent Desktop Software, CRM Solutions, Multichannel/Omnichannel Suites

Appian provides a leading low-code software development platform that enables organizations to rapidly develop powerful and unique applications. With core capabilities including case management, intelligent business process management and seamless multi-channel integration, Appian can connect, extend, or replace components of customer engagement center environments. The applications created on Appian’s platform help companies quickly modernize customer contact capabilities to drive digital transformation and revolutionize the customer experience. For more information, visit www.appian.com

Gold

Bold360

Booth Number: 607
Website: https://www.logmeininc.com/
Product Categories: Cloud Solutions, Contact Center Resources, Multichannel/Omnichannel Suites

Bold360 is an intelligent customer engagement solution that provides businesses with actionable customer insights to efficiently deliver richer and more personalized experiences in real time. Bold360 provides the digital channels and tools needed to engage and support consumers as they seamlessly move across self-service and agent-assisted channels like chat, email, messaging and social, while presenting agents with the full context of those interactions through a single pane of glass. Bold360 improves contact center efficiencies and delivers better customer experiences that build loyalty, advocacy and grow share of wallet. For more information, visit www.bold360.com.

Gold

Pegasystems

Booth Number: 504
Website: https://www.pega.com/
Twitter: pega
LinkedIn: https://www.linkedin.com/company/165426/
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Workforce Optimization/Performance Mgmt

Using AI-powered Workforce Intelligence and Robotic Automation, Pega Customer Service leverages real-time and historical insights to optimize your agent workforce for improved productivity, retention, and customer experience. Pegasystems Inc. is the leader in software for customer engagement and operational excellence.

Pega’s adaptive, cloud-architected software – built on its unified Pega® Platform – empowers people to rapidly deploy, and easily extend and change applications to meet strategic business needs. Over its 30-year history, Pega has delivered award-winning capabilities in CRM, powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results.

To learn more visit us at www.pega.com/service.

Gold

Sharpen

Booth Number: 404
Website: https://sharpencx.com/
Twitter: sharpentech
LinkedIn: https://www.linkedin.com/company/sharpentech/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel/Omnichannel Suites, Quality Monitoring & Coaching

Sharpen is the agent-first contact center platform providing an easier, simpler way to provide customer service on a global scale. Their cloud-native platform uses any mix of the leading service providers to give perfect voice quality, and A.I. powered communications with no regional boundaries. The platform is HIPAA & PCI compliant, carries a financially-backed 99.999% uptime guarantee, and all data is encrypted at rest and in transit.

With a better approach to omni-channel and the full range of mission-critical features, Sharpen provides a clear path for contact centers to move away from legacy products. Deep analytics and multiple levels of customization options help businesses grow even farther in their efforts to provide better customer experiences.

Sharpen’s focus on the agent experience is helping businesses of all kinds find ROI through agent improvement, cost savings, and increases in CSAT ratings.

Silver

Five9

Booth Number: 604
Website: http://www.five9.com
Twitter: Five9
LinkedIn: https://www.linkedin.com/company/five9
Product Categories: Agent Desktop Software, Cloud Solutions, Multichannel/Omnichannel Suites

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating over three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that it reliable, secure, compliant and scalable which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Silver

ServiceNow

Booth Number: 716
Website: https://www.servicenow.com/
Twitter: servicenow
LinkedIn: https://www.linkedin.com/company/servicenow/
Product Categories: Cloud Solutions, CRM Solutions, Multichannel/Omnichannel Suites

About ServiceNow in Customer Service Management
Your customers and partners demand fast and effective service, but disconnected systems and processes hold your customer service teams back. With the ServiceNow System of ActionTM you can replace these disconnected work patterns of the past with intelligent workflows of the future. As part of the System of Action, ServiceNow Customer Service Management allows your teams to focus on improving customer satisfaction while reducing costs. Now, you can deliver an effortless customer and agent experience, connect teams to fix issues, and proactively prevent calls.
Learn more about ServiceNow in Customer Service Management at www.servicenow.com/csm

AcuCall
Calabrio, Inc.

AcuCall

Booth Number: 704
Website: http://www.acucall.com/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, CRM Solutions, Multichannel/Omnichannel Suites

AcuCall Omni-Channel Contact Platform.
AcuCall is a leading provider of packaged, integrated customer contact solutions for On-Demand, Cloud delivery. AcuCall unified platform solutions are designed to help companies optimize efficiency, increase revenue and lower costs.

Calabrio, Inc.

Booth Number: 517
Website: http://www.calabrio.com
Twitter: calabrio
LinkedIn: https://www.linkedin.com/company/calabrio-inc
Product Categories: Analytics Software/Customer Analytics, Cloud Solutions, Workforce Optimization/Performance Mgmt

Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience

Contaqt

Booth Number: 307
Website: http://voxgrid.com

Content Guru

Booth Number: 505
Website: http://www.contentguru.com/
Twitter: cgchirp
LinkedIn: https://www.linkedin.com/company-beta/227405/
Product Categories: Agent Desktop Software, Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel/Omnichannel Suites

Content Guru is a global leader in cloud-based communications solutions. It delivers customer engagement and Cloud Contact Centre services through the multi-award-winning storm® platform.

Hundreds of the world’s largest organisations are powered by storm, in sectors ranging from utilities and travel through to finance and government, and include Chubb, Sodexo, and the UK's National Health Service (NHS).

ConvergeOne
Fonolo

ConvergeOne

Booth Number: 622
Website: https://www.convergeone.com/
Twitter: Converge_One
LinkedIn: https://www.linkedin.com/company/converge-one
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources

Founded in 1993, ConvergeOne is a leading global IT service provider of collaboration and technology solutions for large and medium enterprise with decades of experience assisting customers to transform their digital infrastructure and realize a return on investment. Over 7,000 enterprise and mid-market customers trust ConvergeOne with collaboration, enterprise networking, data center, cloud and security solutions to achieve business outcomes. Uniquely positioned, ConvergeOne has strategic partnerships with Genesys, Avaya, Cisco, IBM, and Microsoft and more than 300 other global industry leaders to customize specific business outcomes. We deliver solutions with a full life cycle approach including strategy, design and implementation with professional, managed, cloud and support services. ConvergeOne holds more than 3,000 technical certifications across hundreds of engineers throughout North America including three Network Operations Centers.

Fonolo

Booth Number: 617
Website: http://www.fonolo.com
Twitter: fonolo
LinkedIn: https://www.linkedin.com/company/fonolo
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel/Omnichannel Suites

As the leading provider of cloud-based call-back solutions, Fonolo eliminates hold time and improves the way call centers interact with their customers on the web, mobile or by phone.

Fonolo's In-Call Rescue solution gives your customers the option to "press 1 to get a call-back from the next agent", while Web Rescue and Mobile Rescue power your website and mobile app with click-to-call-back capabilities.

Fonolo's cloud-based technology works with any call center infrastructure and has minimal impact on your existing processes. An optional on-premise appliance can also be added to comply with strict security requirements.

More info: Fonolo.com or info@fonolo.com.

Fusion
GamEffective

Fusion

Booth Number: 711
Website: http://www.fusionconnect.com
Twitter: FusionConnectSM
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources, CRM Solutions, Long Distance Phone Service, Phone/Data/Internet, Social Media / Chat / Mobile Support

Fusion’s powerful Contact360 provides an enterprise-class cloud contact center solution for businesses of every size and requirement. The solution’s intelligence resides securely in the cloud, removing end of life concerns and protecting technology investments with advanced system integration and a clear and secure path to the cloud. Fusion’s enterprise contact center solution provides a full 360 degree view of everything a business needs to connect and communicate with customers more effectively than ever before, converging access and network with advanced features and functionality for a complete single source solution.

GamEffective

Booth Number: 618
Website: http://www.gameffective.com/
Twitter: gameffective
LinkedIn: https://www.linkedin.com/company/gameffective
Product Categories: Employee Benefits, Incentives/Gamification, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

GamEffective is a leading workforce performance management company, helping companies engage employees to improve performance, motivation and learning. GamEffective supercharges performance and learning through personalized gamification, goal setting and real time feedback. The GamEffective platform can easily integrate with existing enterprise applications, providing a deep and effective gamification solution that significantly improves performance and is easily integrated into existing systems. GamEffective’s innovative gamification workforce performance platform is used by leading multinationals; the company is a 2016 Gartner Cool Vendor in Human Capital Management.

HDI
i-Comm Connect

HDI

Booth Number: 525
Website: http://www.hdiconference.com/
Product Categories: Customer Satisfaction Surveys (NPS, VOC, etc), Self-Service Tools, Training, on-site or virtual

Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the industry source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners.

i-Comm Connect

Booth Number: 713
Website: http://www.icommconnect.com/
Twitter: icommconnect
LinkedIn: https://www.linkedin.com/company/i-comm-connect/
Product Categories: Analytics Software/Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, WebRTC

TACTAL is a powerful yet simple Contact Center solution that improves the customer experience while reducing operational cost for the business. The patented solution allows businesses to embed secure call buttons directly into their website or mobile app for customers to click and instantly connect to the right agent. Data and analytics for each call are captured and displayed to the agent within their CRM of choice to address customer inquiries more efficiently.

injixo
iQventures

injixo

Booth Number: 621
Website: http://www.injixo.com/
Twitter: injixo
LinkedIn: https://www.linkedin.com/company/injixo
Product Categories: Cloud Solutions, Contact Center Resources, Workforce Optimization/Performance Mgmt

For any contact center, injixo is a powerful and easy-to-use cloud workforce management application for forecasting, scheduling and intraday management. Our clients do more business and create happier customers while lowering costs and reducing effort around staffing their labor in the contact center. The pay-as-you-grow model allows flexibility at a remarkable price of $9 per user per month.

As one of the earliest adopters of cloud services for the contact center industry, we radically changed our business model and we were one of the first to offer workforce management as a "Software as a Service" under the brand "injixo".

Our parent company is InVision AG, in 1995 InVision started offering workforce management software. By 1997 our focus was completely on the contact center industry. By 1999, InVision had already set up subsidiaries in 11 offices around the world.

iQventures

Booth Number: 308
Website: http://www.iqventures.com/
Product Categories: Analytics Software/Customer Analytics, Cloud Solutions, Quality Monitoring & Coaching

SpeechiQ leverages the power of IBM Watson to deliver the most advanced, user-friendly speech analytics and quality management tool on the market, providing organizations the opportunity to improve the customer experience. Delivering a simplified and customizable call evaluation workflow (both automated and manual) complete with extensive call analytics ensures maximum efficiency. The easy-to-use interface enables quick call searches utilizing filters and keyword lists. Leveraging our cloud deployment model ensures maximum flexibility while controlling operating costs. With unlimited storage at no additional cost for any defined length of time, your compliance and budgetary needs are protected.

Language Services Associates
Lessonly

Language Services Associates

Booth Number: 707
Website: https://lsaweb.com/
Twitter: LSAWeb
LinkedIn: https://www.linkedin.com/company/language-services-associates
Product Categories: Contact Center Resources, Outsourcing, Speech & Language Services

Language Services Associates (LSA) offers a full suite of language interpretation solutions to help your agents optimize the customer experience for limited English proficient customers. Providing native language support improves the efficiency and productivity of your agents and raises customer satisfaction and brand loyalty. For more than 2,000 clients worldwide, in more than 200 languages, LSA provides a competitive differentiator in the financial, insurance, banking, entertainment, hospitality and manufacturing industries. Founded in 1991, LSA has a strong reputation for helping our clients build relationships, ensure accuracy, and make trusted connections with their limited English proficient customers. For more information on LSA, please call 800.305.9673 or visit www.lsaweb.com.

Lessonly

Booth Number: 717
Website: http://www.lessonly.com
Twitter: lessonly
LinkedIn: https://www.linkedin.com/company/3148030
Product Categories: Cloud Solutions, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

Lessonly is powerfully simple training software used by over a million learners at more than 500 companies to translate important work knowledge into Lessons that accelerate productivity. Sales teams across the world use Lessonly to reinforce best practices, accelerate rep performance, and close more deals. Customer Service teams across the world use Lessonly to serve customers faster, drive consistent support, and elevate the customer experience. Learn more at Lessonly.com.

Loxysoft
Monet Software

Loxysoft

Booth Number: 616
Website: https://www.loxysoft.com
Product Categories: Analytics Software/Customer Analytics, Quality Monitoring & Coaching, Workforce Optimization/Performance Mgmt

Loxysoft is the provider of the workforce management system ProScheduler. ProScheduler is used by hundreds of call centers in North America to improve customer experience, by optimizing schedules based on incoming traffic, and for project planning of outbound activities. ProScheduler is affordable and has a truly intuitive and graphic user interface, which makes it quick to implement and learn. ROI is generally made within 6-8 months. The powerful optimizing engine creates optimized schedules within minutes, which makes it easy to try different settings to analyze effects and measure costs before publishing the schedules to your workforce.

Monet Software

Booth Number: 624
Website: https://www.monetsoftware.com/
Twitter: MonetSoftware
LinkedIn: https://www.linkedin.com/company/monet-software
Product Categories: Cloud Solutions, Quality Monitoring & Coaching, Workforce Optimization/Performance Mgmt

Monet Software is a global provider of cloud workforce optimization software solutions that enable contact centers and help desks to deliver outstanding customer experience.

With a true cloud environment, Monet Software award-winning platform includes workforce management, call recording, quality management, and performance management and ensures flexibility, intuitive user experience, and reliability, resulting in increased productivity, service levels while reducing center costs.
For more information, go to www.monetsoftware.com

Noble Systems
Nuxiba Technologies

Noble Systems

Booth Number: 302
Website: http://www.noblesys.com/
Twitter: NobleSystems
LinkedIn: https://www.linkedin.com/company/noble-systems
Product Categories: Agent Desktop Software, Call Mgmt: ACD, IVR, PBX, CallBack Software, Workforce Optimization/Performance Mgmt

Noble Systems Corporation is a global leader in customer communications, providing innovative solutions for Unified Communications, Workforce Management, and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, and workforce management.

Nuxiba Technologies

Booth Number: 305
Website: http://www.nuxiba.com

Nuxiba® is a leading developer and provider of state-of-the-art Call Center Solutions that empower businesses to communicate
at any scale. Our powerful, reliable and easily-deployable open-architecture Cloud and Hosted Contact Center Solutions are fully customizable and can be tailored to work within your infrastructure.

We offer predictive and progressive dialing, IVR and ACD, call blending, voice messaging, ringless voice mail drops, SMS, call recording, and much much more.

OnBrand24
Pipkins

OnBrand24

Booth Number: 420
Website: http://www.onbrand24.com
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Contact Center Resources, Customer Satisfaction Surveys (NPS, VOC, etc), Long Distance Phone Service, Outsourcing, Quality Monitoring & Coaching, Social Media / Chat / Mobile Support

A premier outsourced domestic call center services provider for 30+ years, OnBrand24 offers inbound and outbound expertise across B2B and B2C markets. Awarded the Gold Medal by TopTenREVIEWS in 2014 (Silver in 2013) and named to the Inc. 5000 list of the fastest growing private companies the last two years, we specialize in customer service, order processing, tier 1 help desk; lead generation, appointment setting, customer win-back and customer research. Locations: Beverly, MA, Portsmouth, NH and Savannah, GA. All representatives work on-site for quality assurance, knowledge sharing, work performance monitoring and productivity. Phone, email, live chat.

Pipkins

Booth Number: 522
Website: http://www.pipkins.com/
Twitter: pipkinswfm
LinkedIn: https://www.linkedin.com/company/130918
Product Categories: Workforce Optimization/Performance Mgmt

Pipkins, Inc. (www.pipkins.com), a privately-held American-owned company founded in 1983 and headquartered in St. Louis, Missouri, is the leading supplier of workforce management software and services to the contact center industry, providing sophisticated forecasting, scheduling technology for the front and back office. For more than thirty years, Pipkins has created and delivered superior workforce management products for contact centers of all sizes with thirteen industry-first applications. Vantage Point, Pipkins premier product, is the accurate workforce management solution. Pipkins systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide.

Sennheiser
Shaker

Sennheiser

Booth Number: 423
Website: http://en-us.sennheiser.com/
LinkedIn: https://www.linkedin.com/company/sennheiser-communications
Product Categories: Contact Center Hardware

Sennheiser is the world's leading manufacturer of headphones, microphones and wireless transmission systems. SennheiserÍs Enterprise Solution division is specialized in the development of wireless headsets, wired headsets, speakerphones and conferencing systems for all aspects of your business needs.
We obtain certifications, test our products and develop long-term relationships with the leading global Unified Communications providers. You can count on an easy-to-install integrated solution that delivers a smooth and productive user experience.

Shaker

Booth Number: 619
Website: http://www.shakercg.com
Twitter: tkennedy0088
LinkedIn: https://www.linkedin.com/company/84973/
Product Categories: Human Resource and/or Recruitment Tools

SHAKER's Virtual Job Tryout® (VJT) technology enables recruiters to combine the best of predictive analytics and human judgment. Recruiters identify best-fit candidates with more precision, increase new-hire retention, and improve quality of hire. Virtual Job Tryout technology delivers pre-employment assessments as day-in-the-life experiences that educate and engage while obtaining a work sample that predicts job fit and competencies critical for success. Virtual Job Tryout technology is available in standard as well as custom configurations. It has been deployed in most industries for entry-level to mid-management positions. More information can be found at www.shakercg.com.

SWPP
UJET

SWPP

Booth Number: 319
Website: http://www.swpp.org/
Twitter: SWPP_ORG
Product Categories: Quality Monitoring & Coaching, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

The Society of Workforce Planning Professionals (SWPP) is a global organization devoted to facilitating education and networking opportunities among workforce planners.

SWPP provides its membership with a variety of services, including:
Member-only access to certain areas of the SWPP website; E-mail Tip of the Week; Quarterly newsletters with articles written by industry experts; Regional networking meetings (SWPP Meets); Access to quarterly web seminars; Discount to attend educational web seminars; Online forums; Job Posting Board; $100 discount on CWPP certification; $250 discount to the SWPP Annual Conference.

Information about our sister association, the Quality Assurance & Training Connection (QATC), is available at www.qatc.org.

UJET

Booth Number: 706
Website: https://ujet.co
Twitter: ujetco
LinkedIn: https://www.linkedin.com/company-beta/18051573/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel/Omnichannel Suites

UJET is the real-time communications platform that makes it easy for customers and businesses to instantly connect so they can resolve problems faster. Headquartered in San Francisco, UJET enables businesses of all sizes to provide support experiences that turn customers into lifetime brand advocates. For more information, visit us at www.getujet.com.

unymira
World Connection

unymira

Booth Number: 317
Website: http://www.unymira.com/
Twitter: unymira_us
LinkedIn: https://www.linkedin.com/company/kcenter-us/
Product Categories: Agent Desktop Software, Multichannel/Omnichannel Suites, Self-Service Tools

unymira is one of the leading knowledge management software providers for customer service and support organizations. Founded in 1977, only a few providers can boast more experience in knowledge management for contact centers. Over 300 midsize, large enterprises and public-sector institutions trust in our innovative knowledge management and integrated self-service solutions. With our ACTIVE knowledge base, Knowledge Center, which is unique in the market, we help customer service agents to find answers easily and quickly. Our technology enables contact centers to maximize productivity and to improve customer experience, through all support channels.

World Connection

Booth Number: 523
Website: http://www.wconnection.net/
LinkedIn: https://www.linkedin.com/company/zendesk
Product Categories: Outsourcing, Social Media / Chat / Mobile Support, Speech & Language Services

World Connection is a mid-sized, bi-lingual contact center and BPO with locations in Guatemala City, Guatemala and Boise, Idaho. We are large enough to handle up to 700 agents, yet small enough to be flexible and provide the individualized attention you need and want from a partner. We believe in being a true extension of your company and brand, and focus not only on achieving metrics and maintaining high levels of service, but also on achieving your long-term business goals.

"First conference I have attended where the speakers were so right for the audience."

Pat Bazley , VP, Client Operations, Payment Alliance International

Sponsors

   © 2018 UBM, All Rights Reserved.

   © 2018 UBM, All Rights Reserved.

REGISTER NOW