Contact Center Conference Schedule | ICMI Contact Center Conference Schedule | ICMI

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Chicago, IL | October 28-30, 2019
Hyatt Regency Chicago
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Agenda


   Monday, October 28

7:00 am – 6:30 pm

Registration/Check-In Open

7:00 am – 8:30 am

Breakfast

12:00 pm – 1:00 pm

Lunch

1:00 pm – 4:30 pm

4:30 pm – 6:30 pm

Expo Hall Bash

   Tuesday, October 29

7:00 am – 6:30 pm

Registration/Check-in Open

7:00 am – 8:00 am

Breakfast Briefing with Neustar: RISE & SHINE! NEW RESEARCH: THE STATE OF CUSTOMER EXPERIENCE IN THE CONTACT CENTER

7:00 am – 8:00 am

Breakfast Connect

8:00 am – 9:30 am

Featured Keynote with Colette Carlson: Featured Keynote: Many Communicate, Few Connect

9:30 am – 12:00 pm

Expo Connect

10:00 am – 10:30 am

Coffee Break in Expo Hall

12:00 pm – 1:00 pm

Lunch Connect

5:00 pm – 7:00 pm

Movers & Shakers Boos & Brews Party

   Wednesday, October 30

7:00 am – 4:00 pm

Registration Open

7:00 am – 8:00 am

Breakfast Connect

8:00 am – 9:30 am

9:30 am – 12:00 pm

Expo Connect

11:30 am – 11:45 am

Passport-to-Prizes

12:00 pm – 1:00 pm

Lunch Connect