Contact Center Conference Schedule | ICMI

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Conference Schedule

A comprehensive program with opportunities to connect with  and learn from other industry pros throughout the day.


7:00 am – 6:30 pm

Registration/Check-In Open

7:00 am – 8:30 am

Breakfast

12:00 pm – 1:00 pm

Lunch

1:00 pm – 4:30 pm

Afternoon Workshops & Tours

Tour PM2: CME Group

Tour PM3: Enova

Tour PM4: Zoro

Workshop Pre-7: Build a Bot // How to Train Your Chatbot

Workshop Pre-7: Build a Bot // How to Train Your Chatbot

4:30 pm – 6:30 pm

Expo Hall Bash

7:00 am – 6:30 pm

Registration/Check-in Open

7:00 am – 8:00 am

Breakfast Connect

8:00 am – 9:30 am

Featured Keynote with Colette Carlson: Many Communicate, Few Connect

9:30 am – 12:00 pm

Expo Connect

10:00 am – 10:30 am

Coffee Break in Expo Hall

12:00 pm – 1:00 pm

Lunch Connect

5:00 pm – 7:00 pm

Movers & Shakers Party

7:00 am – 4:00 pm

Registration Open

7:00 am – 8:00 am

Breakfast Connect

8:00 am – 9:30 am

9:30 am – 12:00 pm

Expo Connect

11:30 am – 11:45 am

Passport-to-Prizes

12:00 pm – 1:00 pm

Connect Lunch

"As a first time visitor I found the conference as beneficial as I hoped. The willingness for peers in the industry to share ideas, successes and opportunities was refreshing and energizing!"

Dan Grawe, Director Customer Experience, Transamerica

Sponsors

   © 2019 Informa PLC, All Rights Reserved.

   © 2019 Informa PLC, All Rights Reserved.