Contact Center Conference Schedule | ICMI

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Conference Schedule

A comprehensive program with opportunities to connect with  and learn from other industry pros throughout the day.


7:00 am – 6:30 pm

Registration/Check-In Open

7:00 am – 8:30 am

Breakfast

12:00 pm – 1:00 pm

Lunch

1:00 pm – 4:30 pm

4:30 pm – 6:30 pm

Expo Hall Bash

7:00 am – 6:30 pm

Registration/Check-in Open

7:00 am – 8:00 am

Breakfast Connect

8:00 am – 9:30 am

Featured Keynote with Colette Carlson: Featured Keynote: Many Communicate, Few Connect

9:30 am – 12:00 pm

Expo Connect

10:00 am – 10:30 am

Coffee Break in Expo Hall

12:00 pm – 1:00 pm

Lunch Connect

5:00 pm – 7:00 pm

Movers & Shakers Party

7:00 am – 4:00 pm

Registration Open

7:00 am – 8:00 am

Breakfast Connect

8:00 am – 9:30 am

9:30 am – 12:00 pm

Expo Connect

11:30 am – 11:45 am

Passport-to-Prizes

12:00 pm – 1:00 pm

Connect Lunch

"The site tours that are part of the ICMI Conference are an invaluable tool to learning what challenges other centers are experiencing and how they are addressing those challenges. They are a great learning experience on how improve customer care/contact."

Darren Wake, Cisco Systems, Consulting Systems Engineer

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   © 2019 Informa PLC, All Rights Reserved.