Virtual Classroom

ICMI’s Virtual Classroom training is a popular choice for call center professionals looking for a convenient yet undiminished learning experience. These scheduled courses bring live contact center instruction to students virtually through an online classroom environment - allowing you to minimize downtime while retaining the highly-impactful elements of live training.

How is ICMI Virtual Training different than standard online training?

ICMI Virtual Training features live instruction. Standard online training is pre-recorded.
ICMI Virtual courses are scalable, and can be run at more than one contact center.
The ICMI Virtual Training platform provides tools for networking.

Virtual Training Symposium - save up to 35% on standard live-virtual prices.

Check out the all new ICMI Virtual Training Symposium, featuring a customizable schedule and savings of up to 35% OFF standard live-virtual prices!

Request a free Walk-Through

Why Go With Virtual?

Interactivity

Interactive virtual training

Our online classroom environment allows for a higher level of interactivity and collaboration than traditional online training options. Ask questions, get feedback, and more, all from your computer.

AND

Efficiency

contact center training efficiency

Not only are virtual courses interactive... they are also highly-efficient and cost effective. ICMI's Virtual training option eliminates the typical travel expenses and downtime required for live training.

Live-Virtual Course Calendar

Date	Course	Price
October 29	Managing Difficult Customers	$699	View Course
November 19	Managing Customer Contacts with Quality	$699	View Course
Nov 30 - Dec 1	Advanced Workforce Management	$1,699	View Course
December 7-8	Essential Skills and Knowledge	$1,699	View Course
December 9-10	Contact Center Strategy	$1,699	View Course
December 10	Managing Difficult Customers	$699	View Course
December 11	Managing Customer Contacts with Quality	$699	View Course
December 15-18	Supervisor Leadership Development Program	$2,799	View Course

Virtual Symposium Courses

The following courses are being offered as part of ICMI's Virtual Training Symposium. These courses are designed to be combined in order to build an effective and efficient training schedule up to 4-days in length. As a result, we are able to save on costs, and we are passing the savings on to you!

Save up to 35%

Date	Course	Price
November 16-19	Supervisor Leadership Development Program.	$2,099	View Course
November 16-19	Workforce Management Boot Camp	$2,099	View Course
November 16-17	Essential Skills and Knowledge	$1,099	View Course
November 16-17	Customer Experience Accelerator Boot Camp	$1,099	View Course
November 18-19	Contact Center Strategy	$1,099	View Course
November 18-19	Succeeding with Metrics	$1,099	View Course
November 18-19	Trainer Development Workshop	$1,099	View Course

Cancellation Policy

Cancellation must be in writing and will be effective upon receipt by ICMI of an email addressed to Todd Piccuillo at tpiccuillo@icmi.com. For cancellations received more than thirty days prior to the scheduled training date, the Client will pay ICMI: (a) 50% of the total Fees, plus (b) an amount equal to all non-cancelable/non-refundable charges incurred in association with the Services prior to receipt of written notice from Client. (These charges include, but are not limited to, non-refundable expenses related to travel and lodging, preparation time, instructor cancellation fees, course material shipping, etc.) For cancellations received fewer than thirty days prior to the scheduled presentation date, Client shall be responsible for the total Fee plus the non-cancelable charges incurred by ICMI as noted above. ICMI will submit an invoice to Client after receiving Client's cancellation or rescheduling or relocating request and payment will be due UBM within thirty (30) days after Client's receipt of such invoice.