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Virtual Classroom

Live-Virtual call center training


ICMI’s Virtual Classroom training is a popular choice for call center professionals looking for a convenient yet undiminished learning experience. These scheduled courses bring live contact center instruction to students virtually through an online classroom environment - allowing you to minimize downtime while retaining the highly-impactful elements of live training.


How is ICMI Virtual Training different than standard online training?

  • ICMI Virtual Training features live instruction. Standard online training is pre-recorded.
  • ICMI Virtual courses are scalable, and can be run at more than one contact center.
  • The ICMI Virtual Training platform provides tools for networking.

Why Go With Virtual?


Interactivity

Interactive virtual training

Our online classroom environment allows for a higher level of interactivity and collaboration than traditional online training options. Ask questions, get feedback, and more, all from your computer.




AND




Efficiency

contact center training efficiency

Not only are virtual courses interactive... they are also highly-efficient and cost effective. ICMI's Virtual training option eliminates the typical travel expenses and downtime required for live training.



Live-Virtual Course Calendar



Date Course Price
 December 15-18, 2020 Supervisor Leadership Development Program $2,799 $2,199 View Course
 January 11-14, 2021 Supervisor Leadership Development Program $2,799 $2,199 View Course
 January 21-22, 2021 Trainer Development Workshop $1,699 $1,299 View Course
 January 29, 2021 Managing Customer Contacts with Quality  $399 View Course
 February 4-5, 2021 Succeeding With Metrics $1,699 $1,499 View Course
 February 11-12, 2021 Essential Skills and Knowledge $1,699 $1,299 View Course
 February 19, 2021 Managing Difficult Customers  $399 View Course
 February 26, 2021 Workforce Management Principles $699 View Course
 March 8-11, 2021 Supervisor Leadership Development Program $2,799 $2,199 View Course
 March 11-12, 2021 Customer Experience Accelerator Boot Camp $1,699 $1,499 View Course
 March 15-18, 2021 Workforce Management Boot Camp $2,799 $2,199 View Course
 April 1-2, 2021 Trainer Development Workshop $1,699 $1,299 View Course



Cancellation Policy


Cancellation must be in writing and will be effective upon receipt by ICMI of an email addressed to Todd Piccuillo at tpiccuillo@icmi.com. For cancellations received more than thirty days prior to the scheduled training date, the Client will pay ICMI: (a) 50% of the total Fees, plus (b) an amount equal to all non-cancelable/non-refundable charges incurred in association with the Services prior to receipt of written notice from Client. (These charges include, but are not limited to, non-refundable expenses related to travel and lodging, preparation time, instructor cancellation fees, course material shipping, etc.) For cancellations received fewer than thirty days prior to the scheduled presentation date, Client shall be responsible for the total Fee plus the non-cancelable charges incurred by ICMI as noted above. ICMI will submit an invoice to Client after receiving Client's cancellation or rescheduling or relocating request and payment will be due UBM within thirty (30) days after Client's receipt of such invoice.


Virtual Classroom training is a popular choice for those looking for a convenient yet undiminished learning experience without the cost and hassle of travel.
ICMI