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Virtual Call Center Training

Live-Virtual call center training


ICMI’s Virtual Classroom training is a popular choice for call center professionals looking for a convenient yet undiminished learning experience. These scheduled courses bring live contact center instruction to students virtually through an online classroom environment - allowing you to minimize downtime while retaining the highly-impactful elements of live training.


How is ICMI Virtual Training different than standard online training?

  • ICMI Virtual Training features live instruction. Standard online training is pre-recorded.
  • ICMI Virtual courses are scalable, and can be run at more than one contact center.
  • The ICMI Virtual Training platform provides tools for networking.


Why Go With Virtual?


Interactivity

Interactivity in virtual contact center training

Our online classroom environment allows for a higher level of interactivity and collaboration than traditional online training options. Ask questions, get feedback, and more, all from your computer.

Efficiency

Efficiency in call center virtual training

Not only are virtual courses interactive... they are also highly-efficient and cost effective. ICMI's Virtual training option eliminates the typical travel expenses and downtime required for live training.


 

Virtual call center training calendar


Date Course Price
 March 7-8, 2024
9:30 am-5:30 pm ET
Contact Center Management Bootcamp - SOLD OUT $1,999
 March 14-22, 2024
9:30 am-5:30 pm ET
SLDP - Held over 2 Thursdays and Fridays in March 2024 $2,299
 Mar 14, 2024
9:30 am-5:30 pm ET
SLDP Day 1 - Contact Center Supervisor Fundamentals $999
 Mar 15, 2024
9:30 am-5:30 pm ET
SLDP Day 2 - People Management for Supervisors $999
 March 18-19, 2024
9:30 am-5:30 pm ET
Contact Center Strategy and Leadership - Confirmed to Run $1,999
 Mar 21, 2024
9:30 am-5:30 pm ET
SLDP Day 3 - Metrics and Data for Supervisors $999
 Mar 22, 2024
9:30 am-5:30 pm ET
SLDP Day 4 - Contact Center Coaching for Supervisors $999
 Mar 25, 2024
9:30 am-5:30 pm ET
Workforce Management Principles - Confirmed to Run $999
 March 25-26, 2024
9:30 am-5:30 pm ET
Foundations in Contact Center Metrics - Confirmed to Run $1,799
 Mar 27, 2024
9:30 am-5:30 pm ET
Customer Service Representative $999
 April 4-5, 2024
9:30 am-5:30 pm ET
Artificial Intelligence in the Contact Center $1,799
 April 8-9, 2024
9:30 am-5:30 pm ET
Contact Center Management Bootcamp $1,999
 April 16-19, 2024
9:30 am-5:30 pm ET
Workforce Management Bootcamp $2,499
 April 25-26, 2024
9:30 am-5:30 pm ET
Trainer Development Workshop $1,799
 May 9-10, 2024
9:30 am-5:30 pm ET
Contact Center Management Bootcamp $1,999
 May 13-21, 2024
9:30 am-5:30 pm ET
SLDP - Held over 2 Mondays and Tuesdays in May 2024 $2,299
 May 13, 2024
9:30 am-5:30 pm ET
SLDP Day 1 - Contact Center Supervisor Fundamentals $999
 May 14, 2024
9:30 am-5:30 pm ET
SLDP Day 2 - People Management for Supervisors $999
 May 15, 2024
9:30 am-5:30 pm ET
Customer Service Representative $999
 May 16-17, 2024
9:30 am-5:30 pm ET
Contact Center Strategy and Leadership $1,999
 May 20, 2024
9:30 am-5:30 pm ET
SLDP Day 3 - Metrics and Data for Supervisors $999
 May 21, 2024
9:30 am-5:30 pm ET
SLDP Day 4 - Contact Center Coaching for Supervisors $999
 May 23-24, 2024
9:30 am-5:30 pm ET
Foundations in Contact Center Metrics $1,799
 June 6-7, 2024
9:30 am-5:30 pm ET
Artificial Intelligence in the Contact Center $1,799
 June 10-13, 2024
9:30 am-5:30 pm ET
Workforce Management Bootcamp $2,499
 June 19-21, 2024
9:30 am-5:30 pm ET
Experience Foundation $1,999
 July 8-9, 2024
9:30 am-5:30 pm ET
Contact Center Management Bootcamp $1,999
 Jul 12, 2024
9:30 am-5:30 pm ET
Workforce Management Principles $999
 July 15-16, 2024
9:30 am-5:30 pm ET
Contact Center Strategy and Leadership $1,999
 Jul 17, 2024
9:30 am-5:30 pm ET
Customer Service Representative $999
 Jul 18, 2024
9:30 am-5:30 pm ET
SLDP Day 1 - Contact Center Supervisor Fundamentals $999
 July 18-26, 2024
9:30 am-5:30 pm ET
SLDP - Held over 2 Thursdays and Fridays in July 2024 $2,299
 Jul 19, 2024
9:30 am-5:30 pm ET
SLDP Day 2 - People Management for Supervisors $999
 Jul 25, 2024
9:30 am-5:30 pm ET
SLDP Day 3 - Metrics and Data for Supervisors $999
 Jul 26, 2024
9:30 am-5:30 pm ET
SLDP Day 4 - Contact Center Coaching for Supervisors $999
 July 29-30, 2024
9:30 am-5:30 pm ET
Foundations in Contact Center Metrics $1,799
 August 12-13, 2024
9:30 am-5:30 pm ET
Contact Center Management Bootcamp $1,999
 August 15-16, 2024
9:30 am-5:30 pm ET
Artificial Intelligence in the Contact Center $1,799
 August 19-22, 2024
9:30 am-5:30 pm ET
Workforce Management Bootcamp $2,499
 September 4-6, 2024
9:30 am-5:30 pm ET
Experience Foundation $1,999
 September 9-10, 2024
9:30 am-5:30 pm ET
Contact Center Management Bootcamp $1,999
 September 12-13, 2024
9:30 am-5:30 pm ET
Contact Center Strategy and Leadership $1,999
 Sep 18, 2024
9:30 am-5:30 pm ET
Customer Service Representative $999
 September 19-27, 2024
9:30 am-5:30 pm ET
SLDP - Held over 2 Thursdays and Fridays in September 2024 $2,299
 Sep 19, 2024
9:30 am-5:30 pm ET
SLDP Day 1 - Contact Center Supervisor Fundamentals $999
 Sep 20, 2024
9:30 am-5:30 pm ET
SLDP Day 2 - People Management for Supervisors $999
 September 23-24, 2024
9:30 am-5:30 pm ET
Foundations in Contact Center Metrics $1,799
 Sep 26, 2024
9:30 am-5:30 pm ET
SLDP Day 3 - Metrics and Data for Supervisors $999
 Sep 27, 2024
9:30 am-5:30 pm ET
SLDP Day 4 - Contact Center Coaching for Supervisors $999
 Sep 30, 2024 - Oct 1, 2024
9:30 am-5:30 pm ET
Trainer Development Workshop $1,799
 Oct 4, 2024
9:30 am-5:30 pm ET
Workforce Management Principles $999
 October 7-10, 2024
9:30 am-5:30 pm ET
Workforce Management Bootcamp $2,499
 November 4-5, 2024
9:30 am-5:30 pm ET
Artificial Intelligence in the Contact Center $1,799
 November 7-8, 2024
9:30 am-5:30 pm ET
Foundations in Contact Center Metrics $1,799
 Nov 13, 2024
9:30 am-5:30 pm ET
Customer Service Representative $999
 Nov 14, 2024
9:30 am-5:30 pm ET
SLDP Day 1 - Contact Center Supervisor Fundamentals $999
 November 14-22, 2024
9:30 am-5:30 pm ET
SLDP - Held over 2 Thursdays and Fridays in November 2024 $2,299
 Nov 15, 2024
9:30 am-5:30 pm ET
SLDP Day 2 - People Management for Supervisors $999
 November 18-21, 2024
9:30 am-5:30 pm ET
Workforce Management Bootcamp $2,499
 Nov 21, 2024
9:30 am-5:30 pm ET
SLDP Day 3 - Metrics and Data for Supervisors $999
 Nov 22, 2024
9:30 am-5:30 pm ET
SLDP Day 4 - Contact Center Coaching for Supervisors $999
 December 5-6, 2024
9:30 am-5:30 pm ET
Contact Center Management Bootcamp $1,999
 December 9-10, 2024
9:30 am-5:30 pm ET
Contact Center Strategy and Leadership $1,999
 December 12-13, 2024
9:30 am-5:30 pm ET
Artificial Intelligence in the Contact Center $1,799
 December 18-20, 2024
9:30 am-5:30 pm ET
Experience Foundation $1,999

Cancellation Policy


Cancellation must be in writing and will be effective upon receipt by ICMI of an email addressed to [email protected]. For cancellations received more than thirty days prior to the scheduled training date, the Client will pay ICMI: (a) 50% of the total Fees, plus (b) an amount equal to all non-cancelable/non-refundable charges incurred in association with the Services prior to receipt of written notice from Client. (These charges include, but are not limited to, non-refundable expenses related to travel and lodging, preparation time, instructor cancellation fees, course material shipping, etc.) For cancellations received fewer than thirty days prior to the scheduled presentation date, Client shall be responsible for the total Fee plus the non-cancelable charges incurred by ICMI as noted above. ICMI will submit an invoice to Client after receiving Client's cancellation or rescheduling or relocating request and payment will be due UBM within thirty (30) days after Client's receipt of such invoice.


Virtual Classroom training is a popular choice for those looking for a convenient yet undiminished learning experience without the cost and hassle of travel.