Virtual Classroom

Live Instruction, Virtual Platform.

ICMI’s Virtual Classroom training is a popular choice for call center professionals looking for a convenient yet undiminished learning experience. These scheduled courses bring live contact center instruction to students virtually through an online classroom environment - allowing you to minimize downtime while retaining the highly-impactful elements of live training.

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Why Go With Virtual?

Interactivity

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Our online classroom environment allows for a higher level of interactivity and collaboration than traditional online training options. Ask questions, get feedback, and more, all from your computer.

AND

Efficiency

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Not only are virtual courses interactive... they are also highly-efficient and cost effective. ICMI's Virtual training option eliminates the typical travel expenses and downtime required for live training.

ICMI's Virtual Call Center Training is the perfect hybrid of live, instructor-led training and standard online courses. It brings a higher level of interactivity to the plate than traditional online training, while saving you the additional time and money that are often required for live training. Stay motivated through having a dedicated time and structure for learning, while networking and collaborating with fellow students and instructors - all from your home or office.

Virtual Course Calendar:

Date	Course	Price
March 19	Managing Difficult Customers	$799	View Course
March 20	Managing Customer Contacts with Quality	$799	View Course
April 9-10	Customer Experience Accelerator Boot Camp	$1,899	View Course
April 13-14	Essential Skills & Knowledge for Effective Contact Center Management	$1,899	View Course
April 13	Managing Customer Contacts with Quality	$799	View Course
April 14	Managing Difficult Customers	$799	View Course
April 27-30	Supervisor Leadership Development Program	$2,999	View Course
May 7	Workforce Management Principles	$799	View Course
May 18-19	Customer Experience Accelerator Boot Camp	$1,899	View Course
May 21	Managing Difficult Customers	$799	View Course
May 22	Managing Customer Contacts with Quality	$799	View Course
June 4-5	Contact Center Strategy	$1,899	View Course
June 4	Workforce Management Principles	$799	View Course
June 11	Managing Customer Contacts with Quality	$799	View Course
June 12	Managing Difficult Customers	$799	View Course
July 7-8	Customer Experience Accelerator Boot Camp	$1,899	View Course
July 9-10	Essential Skills & Knowledge for Effective Contact Center Management	$1,899	View Course
July 21-24	Supervisor Leadership Development Program	$2,999	View Course
July 23	Managing Difficult Customers	$799	View Course
July 24	Managing Customer Contacts with Quality	$799	View Course
July 27	Workforce Management Principles	$799	View Course
September 20	Managing Customer Contacts with Quality	$799	View Course
September 21	Managing Difficult Customers	$799	View Course
September 24-25	Customer Experience Accelerator Boot Camp	$1,899	View Course

Cancellation Policy

Cancellation must be in writing and will be effective upon receipt by ICMI of an email addressed to Todd Piccuillo at tpiccuillo@icmi.com. For cancellations received more than thirty days prior to the scheduled training date, the Client will pay ICMI: (a) 50% of the total Fees, plus (b) an amount equal to all non-cancelable/non-refundable charges incurred in association with the Services prior to receipt of written notice from Client. (These charges include, but are not limited to, non-refundable expenses related to travel and lodging, preparation time, instructor cancellation fees, course material shipping, etc.) For cancellations received fewer than thirty days prior to the scheduled presentation date, Client shall be responsible for the total Fee plus the non-cancelable charges incurred by ICMI as noted above. ICMI will submit an invoice to Client after receiving Client's cancellation or rescheduling or relocating request and payment will be due UBM within thirty (30) days after Client's receipt of such invoice.