Virtual Classroom

Call Center Training - Virtual

Live Instruction, Virtual Platform.

ICMI’s Virtual Classroom training is a popular choice for call center professionals looking for a convenient yet undiminished learning experience. These scheduled courses bring live contact center instruction to students virtually through an online classroom environment - allowing you to minimize downtime while retaining the highly-impactful elements of live training.

Why Go With Virtual?



Our online classroom environment allows for a higher level of interactivity than traditional online training options. Ask questions, get feedback, and more, all from your computer.




Not only are virtual courses interactive... they are also highly-efficient and cost effective. Virtual training eliminates the typical travel expenses and downtime required for live training.

ICMI's Virtual Call Center Training is the perfect hybrid of live, instructor-led training and standard online courses. It brings a higher level of interactivity to the plate than traditional online training, while saving you the additional time and money that are often required for live training. Stay motivated through having a dedicated time and structure for learning, while networking and collaborating with fellow students and instructors - all from your home or office.

Virtual Course Calendar:

Date Course Price
December 16-17 Essential Skills & Knowledge for Effective Contact Center Management $1,699 Purchase Now

Cancellation Policy

Cancellation must be in writing and will be effective upon receipt by ICMI of an email addressed to Todd Piccuillo at For cancellations received more than thirty days prior to the scheduled training date, the Client will pay ICMI: (a) 50% of the total Fees, plus (b) an amount equal to all non-cancelable/non-refundable charges incurred in association with the Services prior to receipt of written notice from Client. (These charges include, but are not limited to, non-refundable expenses related to travel and lodging, preparation time, instructor cancellation fees, course material shipping, etc.) For cancellations received fewer than thirty days prior to the scheduled presentation date, Client shall be responsible for the total Fee plus the non-cancelable charges incurred by ICMI as noted above. ICMI will submit an invoice to Client after receiving Client's cancellation or rescheduling or relocating request and payment will be due UBM within thirty (30) days after Client's receipt of such invoice.

Virtual Classroom training is a popular choice for those looking for a convenient yet undiminished learning experience without the cost and hassle of travel.