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Virtual Classroom

Live-Virtual call center training


ICMI’s Virtual Classroom training is a popular choice for call center professionals looking for a convenient yet undiminished learning experience. These scheduled courses bring live contact center instruction to students virtually through an online classroom environment - allowing you to minimize downtime while retaining the highly-impactful elements of live training.


How is ICMI Virtual Training different than standard online training?

  • ICMI Virtual Training features live instruction. Standard online training is pre-recorded.
  • ICMI Virtual courses are scalable, and can be run at more than one contact center.
  • The ICMI Virtual Training platform provides tools for networking.


Why Go With Virtual?


Interactivity

Interactivity in virtual contact center training

Our online classroom environment allows for a higher level of interactivity and collaboration than traditional online training options. Ask questions, get feedback, and more, all from your computer.

Efficiency

Efficiency in call center virtual training

Not only are virtual courses interactive... they are also highly-efficient and cost effective. ICMI's Virtual training option eliminates the typical travel expenses and downtime required for live training.


 

Virtual call center training calendar


Date Course Price
 January 12-13, 2023
9:30 am-5:30 pm ET
Contact Center Management Bootcamp $1,499
 Jan 27, 2023
9:30 am-5:30 pm ET
Workforce Management Principles $999
 February 3-24, 2023
9:30 am-5:30 pm ET
SLDP - Held every Friday in February 2023 $2,199
 Feb 3, 2023
9:30 am-5:30 pm ET
SLDP Day 1 - Contact Center Supervisor Fundamentals $999
 Feb 10, 2023
9:30 am-5:30 pm ET
SLDP Day 2 - People Management for Supervisors $999
 February 13-16, 2023
9:30 am-5:30 pm ET
Workforce Management Bootcamp $2,199
 Feb 17, 2023
9:30 am-5:30 pm ET
SLDP Day 3 - Metrics and Data for Supervisors $999
 Feb 24, 2023
9:30 am-5:30 pm ET
SLDP Day 4 - Contact Center Coaching for Supervisors $999
 February 27-28, 2023
9:30 am-5:30 pm ET
Contact Center Strategy and Leadership $1,499
 March 9-10, 2023
9:30 am-5:30 pm ET
Contact Center Management Bootcamp $1,499
 March 16-17, 2023
9:30 am-5:30 pm ET
Foundations in Contact Center Metrics $1,499
 Apr 3, 2023
9:30 am-5:30 pm ET
SLDP Day 1 - Contact Center Supervisor Fundamentals $999
 April 3-24, 2023
9:30 am-5:30 pm ET
SLDP - Held every Friday in April 2023 $2,199
 Apr 10, 2023
9:30 am-5:30 pm ET
SLDP Day 2 - People Management for Supervisors $999
 Apr 14, 2023
9:30 am-5:30 pm ET
Workforce Management Principles $999
 Apr 17, 2023
9:30 am-5:30 pm ET
SLDP Day 3 - Metrics and Data for Supervisors $999
 April 20-21, 2023
9:30 am-5:30 pm ET
Artificial Intelligence in the Contact Center $1,799
 Apr 24, 2023
9:30 am-5:30 pm ET
SLDP Day 4 - Contact Center Coaching for Supervisors $999
 May 11-12, 2023
9:30 am-5:30 pm ET
Contact Center Management Bootcamp $1,499
 May 18-19, 2023
9:30 am-5:30 pm ET
Contact Center Strategy and Leadership $1,499
 May 22-25, 2023
9:30 am-5:30 pm ET
Workforce Management Bootcamp $2,199
 June 2-23, 2023
9:30 am-5:30 pm ET
SLDP - Held every Friday in June 2023 $2,199
 Jun 2, 2023
9:30 am-5:30 pm ET
SLDP Day 1 - Contact Center Supervisor Fundamentals $999
 Jun 9, 2023
9:30 am-5:30 pm ET
SLDP Day 2 - People Management for Supervisors $999
 June 12-13, 2023
9:30 am-5:30 pm ET
Foundations in Contact Center Metrics $1,499
 Jun 16, 2023
9:30 am-5:30 pm ET
SLDP Day 3 - Metrics and Data for Supervisors $999
 Jul 7, 2023
9:30 am-5:30 pm ET
Workforce Management Principles $999
 Jul 14, 2023
9:30 am-5:30 pm ET
SLDP Day 1 - Contact Center Supervisor Fundamentals $999
 Jul 14, 2023 - Aug 4, 2023
9:30 am-5:30 pm ET
SLDP - Held on Fridays in July and August 2023 $2,199
 July 17-18, 2023
9:30 am-5:30 pm ET
Contact Center Management Bootcamp $1,499
 Jul 21, 2023
9:30 am-5:30 pm ET
SLDP Day 2 - People Management for Supervisors $999
 July 24-27, 2023
9:30 am-5:30 pm ET
Workforce Management Bootcamp $2,199
 Jul 28, 2023
9:30 am-5:30 pm ET
SLDP Day 3 - Metrics and Data for Supervisors $999
 Aug 4, 2023
9:30 am-5:30 pm ET
SLDP Day 4 - Contact Center Coaching for Supervisors $999
 August 17-18, 2023
9:30 am-5:30 pm ET
Contact Center Management Bootcamp $1,499
 August 24-25, 2023
9:30 am-5:30 pm ET
Artificial Intelligence in the Contact Center $1,799
 Aug 31, 2023 - Sep 1, 2023
9:30 am-5:30 pm ET
Contact Center Strategy and Leadership $1,499
 Sep 8, 2023
9:30 am-5:30 pm ET
SLDP Day 1 - Contact Center Supervisor Fundamentals $999
 September 8-29, 2023
9:30 am-5:30 pm ET
SLDP - Held on Fridays in September 2023 $2,199
 Sep 15, 2023
9:30 am-5:30 pm ET
SLDP Day 2 - People Management for Supervisors $999
 September 18-19, 2023
9:30 am-5:30 pm ET
Contact Center Management Bootcamp $1,499
 Sep 22, 2023
9:30 am-5:30 pm ET
SLDP Day 3 - Metrics and Data for Supervisors $999
 September 25-28, 2023
9:30 am-5:30 pm ET
Workforce Management Bootcamp $2,199
 Sep 29, 2023
9:30 am-5:30 pm ET
SLDP Day 4 - Contact Center Coaching for Supervisors $999
 Oct 6, 2023
9:30 am-5:30 pm ET
Workforce Management Principles $999
 October 30-31, 2023
9:30 am-5:30 pm ET
Artificial Intelligence in the Contact Center $1,799
 November 2-17, 2023
9:30 am-5:30 pm ET
SLDP - Held over 2 Thursdays and Fridays in November 2023 $2,199
 Nov 2, 2023
9:30 am-5:30 pm ET
SLDP Day 1 - Contact Center Supervisor Fundamentals $999
 Nov 3, 2023
9:30 am-5:30 pm ET
SLDP Day 2 - People Management for Supervisors $999
 November 6-7, 2023
9:30 am-5:30 pm ET
Foundations in Contact Center Metrics $1,499
 Nov 16, 2023
9:30 am-5:30 pm ET
SLDP Day 3 - Metrics and Data for Supervisors $999
 Nov 17, 2023
9:30 am-5:30 pm ET
SLDP Day 4 - Contact Center Coaching for Supervisors $999
 November 27-30, 2023
9:30 am-5:30 pm ET
Workforce Management Bootcamp $2,199
 Nov 30, 2023 - Dec 1, 2023
9:30 am-5:30 pm ET
Contact Center Strategy and Leadership $1,499
 December 7-8, 2023
9:30 am-5:30 pm ET
Contact Center Management Bootcamp $1,499

Cancellation Policy


Cancellation must be in writing and will be effective upon receipt by ICMI of an email addressed to [email protected]. For cancellations received more than thirty days prior to the scheduled training date, the Client will pay ICMI: (a) 50% of the total Fees, plus (b) an amount equal to all non-cancelable/non-refundable charges incurred in association with the Services prior to receipt of written notice from Client. (These charges include, but are not limited to, non-refundable expenses related to travel and lodging, preparation time, instructor cancellation fees, course material shipping, etc.) For cancellations received fewer than thirty days prior to the scheduled presentation date, Client shall be responsible for the total Fee plus the non-cancelable charges incurred by ICMI as noted above. ICMI will submit an invoice to Client after receiving Client's cancellation or rescheduling or relocating request and payment will be due UBM within thirty (30) days after Client's receipt of such invoice.


Virtual Classroom training is a popular choice for those looking for a convenient yet undiminished learning experience without the cost and hassle of travel.