Virtual Call Center Training

ICMI’s Virtual Classroom training is a popular choice for call center professionals looking for a convenient yet undiminished learning experience. These scheduled courses bring live contact center instruction to students virtually through an online classroom environment - allowing you to minimize downtime while retaining the highly-impactful elements of live training.

How is ICMI Virtual Training different than standard online training?

• ICMI Virtual Training features live instruction. Standard online training is pre-recorded.
• ICMI Virtual courses are scalable, and can be run at more than one contact center.
• The ICMI Virtual Training platform provides tools for networking.

Cancellation Policy

Virtual Training Classes: If the student is unable to attend the scheduled training class, please contact the ICMI Customer Care Center at [email protected]. ICMI requires ten business days' notice to reschedule or cancel any registration. Non-attendance without prior notification will result in full forfeiture of the registration fee; the attendee will not be allowed to reschedule. Within ten days of the course start date, only student substitutions will be permitted.

Reschedules are permitted at any time, provided notice is given ten business days prior to the course start date. Registrations must be rescheduled within six months of the cancellation date or funds on account will be forfeited. A student can reschedule a class up to two times. Additional reschedules will not be allowed.

Full payment is required prior to attendance. In rare instances, a course may be rescheduled or cancelled. ICMI will provide at least two business days' notice. In this event, you may receive a full refund or credit toward another ICMI course.

Onsite or Private Group Training Classes: All cancellations must be submitted in writing and will take effect upon receipt of an email sent to [email protected]. For cancellations received more than 30 days prior to the scheduled training date, the Client will be responsible for: (a) 50% of the total Fees, and (b) reimbursement for all non-cancellable or non-refundable expenses incurred by ICMI in connection with the Services prior to receiving the written notice. These expenses may include, but are not limited to, non-refundable costs related to travel and lodging, preparation time, instructor cancellation fees, and course material shipping.

For cancellations received fewer than 30 days before the scheduled training date, the Client will be liable for the full Fee, in addition to the non-cancellable expenses incurred by ICMI as outlined above.

Upon receiving a cancellation, rescheduling, or relocation request from the Client, ICMI will issue an invoice, which must be paid within 30 days of the Client’s receipt of the invoice.