We’ve all heard the saying, “The customer is always right.” But what do we do when the person on the other end of the line is unwilling to accept what you have to say, remains dissatisfied, or even becomes abusive?
Through ICMI’s Managing Difficult Customers course, you’ll learn valuable strategies for dealing with a variety of difficult customer interactions and take big steps toward managing your and your customers’ stress.
Workbook Sneak Peek
Get an inside look at the course content, with lessons taken right from the official workbook!
Free Sneak Peek