Flexible, Customizable Call Center Training
This scalable and cost-effective option allows you to affordably train as many - or as few - employees as you'd like, while customizing to your precise needs. All courses offer an optimal balance of facilitation, group exercises, case studies, and practical application exercises – vital in supporting a highly retainable, hands-on learning experience.
How It Works
Bring one or more of ICMI’s instructor-led classroom courses directly to your location or the location of your choosing, and we'll provide provide hands-on training for your team at a time and date that is most convenient for you. In addition, we can also stream live Client Site trainings through our virtual classroom, allowing you to extend the course to multiple sites at once. At the end of each course, all participants receive a certificate of completion.