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Advanced Workforce Management
Expand your knowledge of workforce management beyond the basics.
AI and Automation in the Contact Center
Transform your organization’s customer experience at all levels by improving your team’s knowledge surrounding artificial intelligence (AI) and automation!
An Agents Role in Contact Centers

Increases agent engagement by developing a basic knowledge of contact center operations and how agents contribute to the organization.

Blending Sales and Service

Teaches agents the fundamental skills and techniques that will give them the confidence to increase their sales potential.

Business Acumen for Contact Center Leaders

Builds financial, influencing, negotiating, partnering, and communication skills for contact center leadership roles.

Certified Trainer Program

Certify your own trainers to teach licensed ICMI courseware directly to your staff.