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Try our Virtual Classroom for free, where you'll be experiencing a condensed version of our flagship course "Essential Skills and Knowledge for Effective Contact Center Management."
Learn the fundamental principles of contact center management that build exceptional operations and careers.
A comprehensive, four-day workshop that integrates all aspects of workforce management to improve forecasting and staffing efficiency.
Combines the fundamentals of the call center’s unique operating environment with general leadership and coaching skills.
This interactive two-day workshop focuses on how to build your Customer Experience (CX) Maturity Model.