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This comprehensive training program provides agents with a complete foundation of customer service and contact management skills.
Increases agent engagement by developing a basic knowledge of contact center operations and how agents contribute to the organization.
Teaches agents the fundamental skills and techniques that will give them the confidence to increase their sales potential.
Builds financial, influencing, negotiating, partnering, and communication skills for contact center leadership roles.
Certify your own trainers to teach licensed ICMI courseware directly to your staff.