Your quality monitoring program has the potential to provide tremendous value to you, your organization, and your customers. This course will help you identify the components of an effective quality program regardless of the channel, conduct effective calibration sessions, and deliver effective coaching and feedback. Attending this training will enable you to maximize the value that you get from your quality monitoring program.
Workbook Sneak Peek
Get an inside look at the course content, with lessons taken right from the official workbook!
Free Sneak Peek