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Builds financial, influencing, negotiating, partnering, and communication skills for contact center leadership roles.
Learn the fundamental principles of contact center management that build exceptional operations and careers (previously "Essential Skills and Knowledge").
Maximize the value of your quality program by learning skills and techniques to boost productivity and accountability.
This interactive two-day workshop focuses on how to build your Customer Experience (CX) Maturity Model.
Design a comprehensive, cost-effective monitoring and coaching program.