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Contact Center Manager Training Courses


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Advanced Workforce Management
Expand your knowledge of workforce management beyond the basics.
Client SiteVirtual Classroom
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Artificial Intelligence (AI) in the Contact Center

Certification  Certification Available

Elevate your customer experience by enhancing your team's expertise in Artificial Intelligence (AI) and Automation!

Client SiteVirtual Classroom
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Contact Center Management

Learn the fundamental principles of contact center management that build exceptional operations and careers.

Client SiteVirtual Classroom
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Contact Center Senior Leadership
This class covers aligning strategy with contact center planning to drive performance and innovation.
Client SiteVirtual Classroom
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Foundations in Contact Center Metrics

This interactive, consultative workshop will provide the insight and resources needed to define, measure, and achieve results in the contact center.

Client SiteVirtual Classroom
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Optimizing Contact Center Quality

Create effective quality evaluation forms that drive business objectives, customer satisfaction, and employee performance.

Client SiteVirtual Classroom
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