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Contact Center Manager Training Courses




Artificial Intelligence in the Contact Center
Transform your organization’s customer experience at all levels by improving your team’s knowledge surrounding artificial intelligence (AI) and automation!
Contact Center Management Bootcamp

Learn the fundamental principles of contact center management that build exceptional operations and careers (previously "Essential Skills and Knowledge").

Contact Center Quality Workshop

Maximize the value of your quality program by learning skills and techniques to boost productivity and accountability.

Contact Center Strategy and Leadership
Provides the tools and direction necessary to develop, implement and manage a contact center strategy and leadership process
Experience Foundation

This course is a first step toward building a career in the experience economy.

Foundations in Contact Center Metrics

This interactive, consultative workshop will provide the insight and resources needed to define, measure, and achieve results in the contact center.