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Learn the fundamental principles of contact center management that build exceptional operations and careers (previously "Essential Skills and Knowledge").
This interactive two-day workshop focuses on how to build your Customer Experience (CX) Maturity Model.
This interactive, consultative workshop – facilitated by industry expert Jeff Rumburg – will provide a comprehensive overview of best practices in performance measurement and management for Contact Centers.
Design a comprehensive, cost-effective monitoring and coaching program.
Maximize the value of your quality program by learning skills and techniques to boost productivity and accountability.