Contact Center Manager Training Courses

Transform your organization’s customer experience at all levels by improving your team’s knowledge surrounding artificial intelligence (AI) and automation!

Builds financial, influencing, negotiating, partnering, and communication skills for contact center leadership roles.

Learn the fundamental principles of contact center management that build exceptional operations and careers (previously "Essential Skills and Knowledge").

Maximize the value of your quality program by learning skills and techniques to boost productivity and accountability.

Provides the tools and direction necessary to develop, implement and manage a contact center strategy and leadership process

This interactive two-day workshop focuses on how to build your Customer Experience (CX) Maturity Model.