Published: Dec 09, 2013
The contact center is arguably becoming one of the most important collectors and sources of valuable organizational data. Companies are beginning to analyze this data in a number of ways to help meet their strategic goals.
Most senior leaders have at least two things in common when they talk about their major strategic goals over
the next year…to improve operational performance and to gain a 360-degree view of their customers. The one
key thing both initiatives have in common? The need for contact center data.
This complimentary whitepaper takes an interesting look at Big Data - the opportunities it presents and the challenges that come with it.
The key topics covered in this whitepaper:
- Agent Productivity and Efficiency with Better Data
- Agent Accuracy and Better Data
- Agent Performance with Better Data
- Customer Engagement and Better Data
Accompanying Research Report
Accompanying Complimentary Educast
Check out the Infographic here
Watch it Now - Webinar
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