Are you ready to reap the benefits of more satisfied customers, happier agents, and more accurate and secure data? Join us on June 19th!
According to 2019 research, almost half (46%) of contact centers are unhappy with their current authentication method. While implementing fraud mitigation measures can often feel like a burden, contact centers can benefit tremendously from better data intelligence & authentication practices. From more personalized service to greater operational efficiency and a more effortless experience, the opportunities are exponential. Are you ready to reap the benefits of more satisfied customers, happier agents, and more accurate and secure data? Join us on June 19th!
During this webinar, you will learn:
- The latest best practices in fraud mitigation, which will help you protect both your customers and your contact center
- How to identify critical points along the customer journey that can improve the overall experience—for agents and customers
- How and why data intelligence plays a crucial role in driving operational efficiency
Join us for an interactive and informative hour, filled with practical tips, and complete with live audience Q&A.