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About The Author

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Rebecca Gibson
Contact Center Consultant, Gibson Learning and Performance
Email [email protected]

Rebecca Gibson, Gibson Learning and Performance, is a tireless contact center advocate who believes passionate, connected employees are the key to memorable customer experiences. She specializes in practical, creative approaches to contact center training, employee development and support, performance management, and contact center quality. 

With over 20 years of contact center experience, Rebecca has worked in HR and recruiting, training and development, software product design, and consulting leadership. Her consulting and training experience includes Genesys, Magellan Health Services, ICMI, and extended engagements with USAA, Convergys, Verizon Wireless, and Covered California. She’s a frequent contributor to Contact Center Pipeline and other industry publications and currently serves on the ICMI Advisory Board. Connect with her at in/rebeccargibson/ and @gibsonlearning.

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