Today is one of my favorite days of the year. It's the day we get to recognize the people, teams, and organizations who are raising the standard for customer service and support. These finalists are solving tough problems, finding new ways to serve customers, investing in their people, and demonstrating the kind of leadership that moves our industry forward. The judging process is never easy, and this year was no exception. The quality of the nominations made selecting our finalists an incredibly difficult task.
To everyone selected as a 2026 ICMI Global Contact Center Awards finalist, congratulations! This recognition reflects the creativity, dedication, and hard work you've poured into your teams and organizations, and we couldn't be more excited to celebrate with you. We'll reveal this year's winners live at ICMI Contact Center Expo on October 28 at the Gaylord Palms Resort in Orlando, Florida. If you'd like to be part of the celebration, join us in Orlando and use code CHEERTHEMON to save $600 on your conference registration.
The 2026 ICMI Global Contact Center Awards Finalists
Best Contact Center Agent
Best Contact Center Supervisor
Best Contact Center Manager
Best Contact Center Director
Best Use of AI
Best New Technology Solution
Best Contact Center Culture
Best Use of Customer Feedback
Best Customer Service Innovation
Best Small Contact Center
Best Medium Contact Center
Best Large Contact Center
Please join us in congratulating this outstanding group of finalists on this well-earned recognition. We can't wait to celebrate your achievements in Orlando this October and recognize the incredible work happening across the contact center industry.