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Josh Streets lives life with one purpose, “To bring out the best in people and their businesses.” He is a trusted advisor to executives and organizations around the country regarding contact center, operations, technology and leadership performance. Josh is an entrepreneur, consultant and mentor whose firm works with clients on a range of projects focused on contact centers, operations, technology, customer experience and leadership.
Josh learned the importance of high performing leadership and honed his business skills early by serving in Fortune 500 senior leadership roles over the course of nearly two decades before creating Scoreboard Group Consulting. Since 2015, they have worked with medium and major sized companies on strategic business performance projects.
Along with finishing his upcoming book ‘Fix the Root, Get the Fruit’, Josh spends a great deal of time traveling with his family and also serves the needs of several non-profit organizations or causes.
These are extraordinary times, and we, the ICMI team, want to offer a helping hand.
Many contact center professionals are on the front lines of this crisis – handling customer contacts with life changing urgency, managing work-from-home staff, figuring out system stability and accessibility issues and keeping teams sane. Meanwhile, you’re overwhelmed and trying to manage the uncertainty of what each day brings both at work and at home. We know it’s not easy.
As the leader in support, service, and guidance to contact centers, we’re here to help.