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About The Author

Rob Dwyer
Director of Customer Engagement, Happitu

For over a decade, Rob Dwyer has successfully trained, coached, and developed agents and contact center leaders throughout the world to provide superior customer service and increase agent retention rates.Today, Rob leads client engagement at Happitu – a robust agent-enablement and CX analysis platform. He is also the host of Next in Queue, a podcast about people in the Contact Center and CX industries. Connect with him on LinkedIn.

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