Contact centers today face unprecedented challenges and opportunities. Thriving amid change requires agility, innovation and a relentless focus on delivering exceptional customer experiences. So, at ICMI Contact Center Expo, this October 21-24 in Orlando we're bringing together the brightest minds in the industry to help you navigate these turbulent times and emerge stronger than ever.
One of the brightest minds? Brad Cleveland. Don't miss your chance to hear from the expert who has been shaping the future of contact centers for years. Brad, an ICMI founding partner and globally recognized thought leader, will be delivering keynote speeches and breakout sessions this year at ICMI Contact Center Expo.
Ready to take your contact center career to new heights? Join Brad at Contact Center Expo, October 21-24 in Orlando, FL, where you’ll have three chances to hear him speak.
Register here and use the code CELEBRATE for $400 off.
Actionable Takeaways You Can Expect
Brad's sessions are designed to be more than just informative; they're packed with practical advice you can implement right away. Here are a few things you might walk away with:
About Brad Cleveland
Brad Cleveland is recognized globally for his contributions to customer strategy and management. He was a founding partner in ICMI and has worked across 45 states and over 60 countries for many of today’s most recognized organizations—American Express, Apple, USAA, and others, as well as the governments of Australia, the U.S., and Canada. Brad is the author of Contact Center Management on Fast Forward, the profession’s top-selling management book. His latest book, Leading the Customer Experience, is a recipient of the NYC Big Book distinguished favorite award. His LinkedIn Learning courses have reached over 1 million views. Today, Brad serves as Senior Advisor to ICMI, and is an in-demand speaker, trainer, and consultant.