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Announcing ICMI's Global Contact Center Award Winners for 2023!

Collage featuring photos from the 2023 Global Contact Center Awards ceremony.Last week, contact center professionals from around the world gathered to learn, network, and celebrate at ICMI’s Contact Center Expo 2023. The winners of this year’s Global Contact Center Awards were crowned during the award ceremony on Wednesday night. These individuals and teams reflect the best of the industry through their commitment to leveraging new technologies, solutions, and best practices to evolve and improve the customer and employee experience.

Individual Awards

Best Contact Center Agent

Tiffany Ireland, WebMD Health Services

Best Contact Center Supervisor

Victoria Philpot, Navy Federal Credit Union

Best Contact Center Manager

Phillip Davis, PCI, Publishing Concepts

Best Contact Center Trainer

Scott Kilberg, Showdown Displays

Best Contact Center Workforce Manager

Dr. Debra Bentson, Kaiser Permanente

Customer Hero of the Year

Tyda Marco, DAT Freight & Analytics

Lifetime Achievement Award

Leslie O'Flahavan

Team Awards

Best Small Contact Center


  Runner-Up: Apexus

Best Medium Contact Center


  Runner-Up: Bluegreen Vacations

Best Large Contact Center 

Navy Federal Credit Union

Runner-Up: Amica Mutual Insurance Company

Best Strategic Value to the Organization

OSF OnCall Digital Health 

Best Contact Center Culture

Dow Jones & Company, Inc.

Best Digital Customer Experience


Best Learning and Development Program

WebMD Health Services

Best New Technology Solution

Grypp Corp.

Best Outsourcing Provider

Transparent BPO

Congratulations to all who took part in ICMI's Global Contact Center Awards this year!