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Announcing the 2023 ICMI Global Contact Center Awards Finalists

The ICMI Global Contact Center Awards program offers us a chance to come together to celebrate greatness in the contact center industry. The awards are there to recognize the frontline workers, managers, and teams who deliver an excellent customer experience and employee experience in a fast-paced and dynamic work environment. The winners will be crowned at the ICMI Contact Center Expo in Orlando, October 16 - 19, 2023.

Without further ado, here are the finalists for each category:

Individual Awards

Best Contact Center Agent

  • Tiffany Ireland, WebMD Health Services
  • Nicole Hood, PCI, Publishing Concepts
  • Jean-Nicolas Senzig, Navy Federal Credit Union
  • Wildalys Velazquez, KO Business Solutions
  • Daniel Smith, Premier BPO, Inc.
  • Tina Toves, DAT Freight & Analytics
  • Rob Thurston, Showdown Displays

Best Contact Center Supervisor

  • Kayla La Cross, FloSports
  • Victoria Philpot, Navy Federal Credit Union

Best Contact Center Manager

  • Tim Maurer, Bluegreen Vacations
  • Johannah Moreno, Peak Support
  • Phillip Davis, PCI, Publishing Concepts

Best Contact Center Trainer

  • Scott Kilberg, Showdown Displays

Best Contact Center Workforce Manager

  • Dr. Debra Bentson, Kaiser Permanente
  • Brooks Truel, UPMC Health Plan

Customer Hero Award

  • Tyda Marco, DAT Freight & Analytics
  • Trisha Cuenco, Premier BPO

Team Awards

Best Strategic Value to the Organization

  • OSF OnCall
  • Intuit
  • General Dynamics IT
  • Bluegreen Vacations
  • Shell

Best Small Contact Center

  • OneCause
  • Stanley Black + Decker Outdoor
  • Relias
  • Apexus
  • PeopleForce

Best Medium Contact Center

  • DAT Solutions
  • WebMD Health Services
  • Bluegreen Vacations
  • iRobot

Best Large Contact Center

  • Amica Mutual Insurance
  • Navy Federal Credit Union
  • UPMC Health Plan

Best Contact Center Culture

  • Transparent BPO
  • BC Lottery Corp.
  • SCAN Health Plan
  • Excellus BCBS
  • Dow Jones & Co.
  • WebMD Health Services

Best Digital Customer Experience

  • Shell
  • Grypp

Best Learning and Development Program

  • WebMD Health Services
  • Shell
  • Etech Global Services

Best New Technology Solution

  • Verint
  • Grypp
  • Etech Global Services
  • Simplr

Best Outsourcing Provider

  • Callzilla
  • Transparent BPO
  • Peak Support
  • Message Direct

Congratulations to our finalists, and to all who have competed! 

You can register for the ICMI Contact Center Expo here.