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Announcing ICMI’s Top 25 Thought Leaders of 2022

red glassesThose who make a good career in the contact center industry are often happy to share their knowledge to help others grow. That’s one of the great things about this field.

Each year, ICMI puts out a call for nominations for the Top 25 Thought Leaders in the spheres of contact center management and CX; those nominated share their wisdom on social media so others might benefit from what they’ve learned.

From the many nominations we’ve received, we’ve hand-picked this final list of thought leaders. Click on their names to find a link to their Twitter or LinkedIn account, and be sure to thank them for collectively offering professional development for the contact center professionals:

MIke Aoki

Sangeeta Bhatnagar

Nate Brown

Jenny Dempsey

Steve DiGioia

Tanuj Diwan

Neal Dlin

Annette Franz

Murphy Fraser

Nick Glimsdahl

Peter Gregg

Susan Hash

Sean Hawkins

Greg Kihlström

Thomas Laird

Ben Motteram

Leslie O'Flahavan

Jonty Pearce

Justin Robbins

Becky Roemen

Colin Shaw

Jacob Shields

Stephanie Thum

Neal Topf

Jeremy Watkin